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Tipping installer, how much?

Discussion in 'DIRECTV General Discussion' started by willis3, Nov 6, 2011.

  1. Nov 6, 2011 #1 of 129
    willis3

    willis3 Godfather

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    I have an upgrade for LIL's today. New dish and 2 new HD DVR's.
    How much should I tip installer?
    Thoughts?
     
  2. Nov 6, 2011 #2 of 129
    Kevin F

    Kevin F Hall Of Fame

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    While its not required to do so and some installers won't accept a tip, I've done it both times. $20 for my install with 3 receivers and $10 for the guy installing a CCK and dropping one cable.

    Kevin
     
  3. Nov 6, 2011 #3 of 129
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    As long as he does a good job tip him what ever you can afford.
     
  4. Nov 6, 2011 #4 of 129
    awblackmon

    awblackmon Legend

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    I have been tipped from $5 to $20. I appreciated every tip I got.
     
  5. Nov 6, 2011 #5 of 129
    Kevin F

    Kevin F Hall Of Fame

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    I personally think $20 is fair for the average job. And with a tip, an installer may do a little more work to hide a cable etc.

    Kevin
     
  6. Nov 6, 2011 #6 of 129
    bixler

    bixler Hall Of Fame

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    Where is your dish? Will he be crawling around your roof, up and down a ladder 6 times? Tip would probably depend on the amount of physical labor that needs to be performed.
     
  7. Nov 6, 2011 #7 of 129
    PCampbell

    PCampbell Icon

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    For a job well done I tip $20
     
  8. Nov 6, 2011 #8 of 129
    Xsabresx

    Xsabresx Icon

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    Last upgrade I had they changed the LNB to SWM, added supported MRV and ICK along with 2 receivers and gave him $20
     
  9. Nov 6, 2011 #9 of 129
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Hard to give you a number, but it will jut remind you that a lot of these guys buy their own tools and supplies and work mug harder than they're required to. The last installer I had, I tipped 60 dollars but there were three guys at the house at one point.
     
  10. Nov 6, 2011 #10 of 129
    Rob

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    Nothing. You are already paying for the labor. It's factored in your bill. If the guy is Jim Carrey, ask for free premiums. ;)
     
  11. Nov 6, 2011 #11 of 129
    willis3

    willis3 Godfather

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    The tip is slowly fading away. I was scheduled for a 12- 4 install.
    He called here at 1230 and said he would be here at 230.
    It is 3:10 now, just got called again. He now say he should be here in 35 mins. If he isn't here by 4 I will cancel the install..
     
  12. Nov 6, 2011 #12 of 129
    Rob

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    Slowly? The tip is slim and none, and slim left the building two hours ago.

    Here's a tip. Always schedule the earliest time for an install. Put in the remarks that you will tip an extra $20 if installer shows up within 10 minutes of start of opening window.
     
  13. Nov 6, 2011 #13 of 129
    willis3

    willis3 Godfather

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    I tried for morning, they didn't have a morning until after Thanksgiving..
     
  14. Nov 6, 2011 #14 of 129
    Xsabresx

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    Might not be 100% the installer's fault though. Years ago when I upgraded to Slimline and HD my installer called me like 4 times saying he was "on his way". When he got there he apologized up and down that he got held up by a difficult customer before me. He said it as delicately as he could without sounding like he was making excuses. It sounded like a situation where the husband scheduled the install but left the wife home to "handle things". The husband showed up midway through and didnt like anything, basically making the installer spend half of his day on one person. Of course that backed him up for the rest of the day.
     
  15. Nov 6, 2011 #15 of 129
    dpeters11

    dpeters11 Hall Of Fame

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    At least he's calling with updates. The way installs get scheduled and the time they are allotted vs reality, it certainly can make an installer late through no fault of their own.
     
  16. Nov 6, 2011 #16 of 129
    marker101

    marker101 Legend

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    My install was scheduled on Christmas Eve (December 24) a few years ago in the morning. Being more advanced and critical of things being done right and having as little outside involvement as possible, I had already done over 95% of the install, including all cable runs and even mounting and pointing an AU9S dish (bought my own, as the DirecTV supplied one was going to the summer home for when I'm there to use). When the installer arrived about 9am, he was shocked to hear that all the work was about done (and done right) and all that he had to do was run a ground wire and install the receivers into their locations and verify they were working. He immediately called his wife and told her to hold all plans to work around him not being there because his only job of the day (mine) was going to be wrapped up within a half hour, and he'd be home a lot earlier to spend the rest of the day with his family.

    So, although not a monetary tip, I did give my installer a huge break and let him be where he should have been to begin with.
     
  17. Nov 6, 2011 #17 of 129
    willis3

    willis3 Godfather

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    Alright here is how my day finished.. the installer pulled in at 3:41.
    I met him at the front door and we walk to the back of my house to see the Dish.
    I knew I was in trouble when on the way there he said "boy I have a 3 hour trip home still".

    We got to the Dish and he said, "That's bad you shouldn't even get signal there."
    I said "Well i do, all transporters are high 90's.
    He went to his van and brought back a device he looked through like a scope. He stood under the Dish (dish is 12 ft off of the ground) then said "nope.. won't work here".
    Then he said roof install the only option.. I asked if we could try another spot on my back wall and if he had a meter.. he said roof or nothing..

    I said then nothing .. he then left.. I checked my watch he pulled out at 3:48.
    Thats right he spent 7 minutes here... wow
     
  18. Nov 6, 2011 #18 of 129
    Farn

    Farn New Member

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    Clearly this guy never intended to do work when he got to you. Call Dtv, explain the situation, and hint you'd like to be compensated.


    When my new house got a new install and the installer had to climb through the attic and spent 3hrs getting wires run and hidden and the dish mounted exactly where I wanted it I gave him $100. Definitely a lot but he did a great job, was friendly, never once complained.
     
  19. Nov 7, 2011 #19 of 129
    SledgeHammer

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    Why would you tip these guys anything? Every time I've had a DirecTV guy over it was a horrible experience.
     
  20. Nov 7, 2011 #20 of 129
    Inkosaurus

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    Jul 29, 2011
    Well obviously there only going to tip the good techs lol.

    Ive tipped them about 20$ in the past as well, though afterwards i sometimes felt like it was to small of a tip considering how much work they actually do lol.
     

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