How do you know that (not saying you're wrong, just curious)? I've done that more than once or twice. I change up my story sometimes. Sometimes it's a legit issue.
You might try searching around and seeing the mixed responses customers get in regards to credits. There is certainly more at play than the "time you put in." It's also been mentioned by those "in the know" that it's possible to be "blacklisted" from getting any more credits. I don't know the exact criteria, but it's been mentioned that customers that "cry wolf" too much are likely candidates...
And when you call and threaten to cancel, make sure you won't have a problem if they say "sure thing wegotdatwood, I'd be more than happy to cancel your account right now."
When I've called fishing for freebies, one of the first things I tell the CSR is that I have no intention of leaving.
I know a lot of people talk with retention (by saying 'cancel' twice at the voice prompts), but they don't actually say 'I'm leaving for Dish. What deal do you have for me to stay?'
I know a lot of people talk with retention (by saying 'cancel' twice at the voice prompts), but they don't actually say 'I'm leaving for Dish. What deal do you have for me to stay?'
No. Like I said before, I've never threatened to leave.
Several times when I've called (I don't do it every time my contract is up (I've had DirecTV since 1998)), I've just said "are there any deals available for me?" or "i read where a number of people are getting the Red Zone channel for free, can I?"
The 'problem' I have is that you never know what the outcome will be. It is sometimes referred to 'CSR Roulette' on this site.
And the best deal I've received was last year and I was talking with a front-line CSR (at least I think they were; I didn't route my call to Retention by saying 'cancel' at the voice prompts.).
I think what's weird is they don't seem to know how many referrals I have until they do some digging. What can they see you you call in?
I've asked for discounts before and gotten them and I haven't had a bill since September 2011. Why wouldn't they say "You haven't had a bill in forever, so, no."????
14 months is nothing. It sounds to me like you are trying to game the system. D* gets players like you all the time and it knows how to deal with them.
Your post doesn't make any sense. If you signed on in May 2011, you are still under contract until may 2013. If you want free HD, you need to sign up for autopay and paperless statements. If you didn't do it then, you can do it now and get some sort of free HD.
You already got the new customer price, now you are in your second year and you have to fulfill your part of the contract and that is regular price until May 2013. If you had 10 referals, you should be getting some sort of credit. If it was available at the time you signed on, you got free Sunday ticket for the 2011 season and three months free of premiums back then.
You have got to be kidding wanting all those freebies when you are still fulfilling your part of the contract.
I would go look at the offers your cable company or Dish Network currently offers, do the numbers, and then call them and say something along the lines of: "Yeah, hello... I am currently reworking my budget and my cable company is offering this-and-that deal for so-and-so much, and I was wondering if you can offer a competitive price for the package I currently subscribe to". - Make sure the numbers you say are real and verifiable, they DO have the ability to find out which deals are happening in your zipcode.
Not a "Give me a better deal or else...." threat, but merely asking for information. If they can (which is often the case) you could lock that in right then and there, if they don't, well.... you can still decide to remain a customer without burning bridges.
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