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Tips for when you re up

7K views 50 replies 19 participants last post by  wideglide36 
#1 ·
I've been a customer since May 2011 and love DTV.

What's the best time to call in to re up. I don't plan on getting new equipment, I think it gives me leverage if I'm not in a contract.

Should I call within a week? A month? 6 months?


Ideally, I'd like to get free hd for life, free Sunday Ticket, Free Showtime/HBO for a year, and the new customer base price ($40 to $50 a month)

To get the above, would I need to agree to 2 more years?

I've had 10 referrals. Do they take that into account and give me something more because I've made them a ton of money?


Thanks in advance! I'm new here.
 
#2 ·
There's no such thing as re-upping. You'll continue to be a customer until you cancel.

You might be able to get free HD with auto bill pay and possibly 3 free months of Showtime if you call and ask, but doubt you'd get anything else.
 
#6 ·
wegotdatwood said:
That's it?

I've threaten to cancel before and have gotten more than that.

Gotten discounts, free showtime for 6 months, ST Max for $99 etc. I'm sure most have.

I thought they always try and keep you after your first two years?
You've been a customer for 14 months and you've previously called and threatened to cancel?

No, they don't always try to keep you. In fact, lately, they don't try much at all.
 
#12 ·
wegotdatwood said:
I thought the more time you have with them the better discounts etc you can get???
You might try searching around and seeing the mixed responses customers get in regards to credits. There is certainly more at play than the "time you put in." It's also been mentioned by those "in the know" that it's possible to be "blacklisted" from getting any more credits. I don't know the exact criteria, but it's been mentioned that customers that "cry wolf" too much are likely candidates...
 
#13 ·
And when you call and threaten to cancel, make sure you won't have a problem if they say "sure thing wegotdatwood, I'd be more than happy to cancel your account right now."

When I've called fishing for freebies, one of the first things I tell the CSR is that I have no intention of leaving.
 
#16 ·
wegotdatwood said:
Thanks, I really like the service but you don't seem to get anywhere if you aren't talking to the cancellation department.
I know a lot of people talk with retention (by saying 'cancel' twice at the voice prompts), but they don't actually say 'I'm leaving for Dish. What deal do you have for me to stay?'
 
#19 ·
No. Like I said before, I've never threatened to leave.

Several times when I've called (I don't do it every time my contract is up (I've had DirecTV since 1998)), I've just said "are there any deals available for me?" or "i read where a number of people are getting the Red Zone channel for free, can I?"

The 'problem' I have is that you never know what the outcome will be. It is sometimes referred to 'CSR Roulette' on this site.

And the best deal I've received was last year and I was talking with a front-line CSR (at least I think they were; I didn't route my call to Retention by saying 'cancel' at the voice prompts.).

Just be nice when you talk with the CSRs.
 
#20 ·
I think what's weird is they don't seem to know how many referrals I have until they do some digging. What can they see you you call in?


I've asked for discounts before and gotten them and I haven't had a bill since September 2011. Why wouldn't they say "You haven't had a bill in forever, so, no."????
 
#21 ·
You "haven't had a bill" in almost one year, yet you want:

wegotdatwood said:
Ideally, I'd like to get free hd for life, free Sunday Ticket, Free Showtime/HBO for a year, and the new customer base price ($40 to $50 a month)
I think that is unrealistic and you shouldn't expect that.

But stranger things have happened, so until you call, you won't know.
 
#23 ·
wegotdatwood said:
Well I'm staying for sure but they may not know that.
They do now.

I thought the more time you have with them the better discounts etc you can get???
14 months is nothing. It sounds to me like you are trying to game the system. D* gets players like you all the time and it knows how to deal with them.
 
#24 ·
wegotdatwood said:
I've been a customer since May 2011 and love DTV.

What's the best time to call in to re up. I don't plan on getting new equipment, I think it gives me leverage if I'm not in a contract.

Should I call within a week? A month? 6 months?

Ideally, I'd like to get free hd for life, free Sunday Ticket, Free Showtime/HBO for a year, and the new customer base price ($40 to $50 a month)

To get the above, would I need to agree to 2 more years?

I've had 10 referrals. Do they take that into account and give me something more because I've made them a ton of money?

Thanks in advance! I'm new here.
Your post doesn't make any sense. If you signed on in May 2011, you are still under contract until may 2013. If you want free HD, you need to sign up for autopay and paperless statements. If you didn't do it then, you can do it now and get some sort of free HD.

You already got the new customer price, now you are in your second year and you have to fulfill your part of the contract and that is regular price until May 2013. If you had 10 referals, you should be getting some sort of credit. If it was available at the time you signed on, you got free Sunday ticket for the 2011 season and three months free of premiums back then.

You have got to be kidding wanting all those freebies when you are still fulfilling your part of the contract.
 
#26 ·
I wouldn't threathen to cancel.

I would go look at the offers your cable company or Dish Network currently offers, do the numbers, and then call them and say something along the lines of: "Yeah, hello... I am currently reworking my budget and my cable company is offering this-and-that deal for so-and-so much, and I was wondering if you can offer a competitive price for the package I currently subscribe to". - Make sure the numbers you say are real and verifiable, they DO have the ability to find out which deals are happening in your zipcode.

Not a "Give me a better deal or else...." threat, but merely asking for information. If they can (which is often the case) you could lock that in right then and there, if they don't, well.... you can still decide to remain a customer without burning bridges.
 
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