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(Title Edited) 921 Failed, Replacements have started shipping now

Discussion in 'Other HD Receiver Support Forum (811, 921, 942)' started by FarNorth, Mar 14, 2004.

  1. jsanders

    jsanders Hall Of Fame

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    Jan 21, 2004
    Which analog inputs are you looking at? SD, or HD, or both?
     
  2. BarryO

    BarryO Legend

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    Dec 16, 2003
    HD. I never bother with the SD outputs.
     
  3. jsanders

    jsanders Hall Of Fame

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    Jan 21, 2004
    Cool! Have you looked at the overscan on your new 921? Any improvement?
     
  4. BarryO

    BarryO Legend

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    Dec 16, 2003
    I didn't look closely at any overscan issues, although as that is under software control I wouldn't expect any change just from a hardware change. What are you referring to?
     
  5. jsanders

    jsanders Hall Of Fame

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    Jan 21, 2004
    We (this message board) did a lot of testing on the 921 overscan issue. We found that when using the DVI connector, the 921 had almost no overscan on a 'normal', unstretched, unzoomed picture. When the 921 was connected using the component video, the 921 exhibited a very noticeable amount of overscan.

    We were using as a reference, the HDNet Test patterns that usually air for 10 minutes at 8am EST on Tuesday mornings.

    Someone on the message board believed this issue could be traced to a specific chip that does the digital to analog conversion, or something similar to that. It appeared to be a hardware issue, and not a software issue. That is why I am curious......
     
  6. BarryO

    BarryO Legend

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    Dec 16, 2003
    Well, the way my monitor is set up right now, it has quite a bit of overscan itself, so I'd have a tough time noticing.

    In fact, overscan is usually under the control of the display device. If you're saying the 921 is "overscanning", that would mean it is not outputting a portion of the picture. The only way to really judge this would be to connect the 921 to a monitor that intentionally underscans, so that you can examine the edges of the picture (studio monitors commonly have a setting for this). One could then see if the 921 is actually cropping the picture itself, instead of this just being some function of the way the analog inputs on the display device were configured.
     
  7. deweybrunner

    deweybrunner Legend

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    Feb 8, 2004
    Thread just reported that e took the 921 off the market due to technical problems according to radio shack.? wonder what they are going to do with those out that are giving problems such as mine!
     
  8. MikeW

    MikeW Hall Of Fame

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    May 16, 2002
    According to Radio Shack???? What an awesome source.
     
  9. Mark Lamutt

    Mark Lamutt Your Neighborhood Liasion

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    Mar 23, 2002
    Not true...
     
  10. deweybrunner

    deweybrunner Legend

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    Feb 8, 2004
    Starting hyper-ventilating for a short time til Mark gave me a re-assurance. Rumors can be devastating. Most Sears and Radio Shack dealers don't even know what a 921 is or how to sell one!
     
  11. Eagles

    Eagles Godfather/Supporter DBSTalk Gold Club

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    Dec 31, 2003

    Well some misinformation from Dish turned out to be good news for me. I received a call from my Mother-in-law. She said a large box came via UPS.
    It is my replacement 921. It appears Dish was off by a couple of days in my favor. I will post when I get home to let everybody know if it's a new unit or refurb, and if as I read somewhere on this forum, the SD picture via the HD output is noticeably better. As a side note, when my mother-in law called me to inform me of the delivery, she did not know exactly what it was. This prompted me to call Dish, and they did confirm the delivery. The CSR went on to tell me that they (Dish CSR's) are no longer are authorized to RA 921's. She said this was because Dish has found that there were no hardware problems at all with about 80% of the returned units. She said all future 921 issues will be immediately directed to and rectified via the 921 engineering department. I was under the impression that all the initially released units had hardware problems. Anyway I can't wait to get home and hook the new unit up. !pride
     
  12. jsanders

    jsanders Hall Of Fame

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    Jan 21, 2004
    Yep! You got it! We found this out by setting out monitors to do a lot of underscan to see how much of the picture was cropped on the 921 via the HDNet test patterns I mentioned. A few guys took meticulous photos to demonstrate the effect.

    Anyway, if you get a chance, let us know if there is any improvement in that arena, since you said the picture looked improved on other fronts!
     
  13. Mark Lamutt

    Mark Lamutt Your Neighborhood Liasion

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    Mar 23, 2002
    Ah, Eagles, you edited your message here after I saw it the first time... :)

    I have some reason to doubt the statement that 80% returned had no hardware problems. It's almost a certainty that at least some of them have the video hardware problem that has forced the 921 into a QA hold status. But, I also think that not all of them were affected by the hardware problem. I don't believe the 921 that I have is affected, but my 921 is from a production run earlier than any of yours.

    As for the CSRs no longer part of the RA process for the 921, I don't have information about that, but it sounds like a damn good idea to me.
     
  14. BarryO

    BarryO Legend

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    Dec 16, 2003
    FWIW, I don't think my 921 failure was due to a hardware problem. Something got corrupted during a software download, in a manner that was unrecoverable. I bet once Dish gets their hands on it and overwrites the bad code with good code, it'll be functional again.
     
  15. satdish

    satdish Cool Member

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    Dec 30, 2003
    after waiting for about 6 weeks i just received my replacement receiver. all seems to be working well so far. interesting thing i just noticed, i live in albquerque area, which is a new broadcast area for usdtv which is broadcasting a small subscription package including locals in my area. the problem is that the 921 is seeing these channels during a dtv channel scan and mislabeling these channels with our regular local channel numbers. however i go to the guide and it shows usdtv and the sub menus with their channel numbers. my concern is that this receiver has enough problems executing timers. it seems that this will only add to the confusion.
    also i just noticed this thing failed to execute local channel timer recording, somethings dont change i guess. richard
     
  16. Jacob S

    Jacob S Hall Of Fame

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    Isn't there a law that would allow those that had a product fail on them that cannot get it replaced (at least in a reasonable amount of time) should be due a refund upon demand?
     
  17. FarNorth

    FarNorth Godfather

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    Nov 27, 2003
    Maybe but your squawk would be with the retailer, not Dish, since they didn't sell it to you.

    FWIW, I was told today that mine will be shipped "late this week." We'll see.
     
  18. FarNorth

    FarNorth Godfather

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    Nov 27, 2003
    Well, waddya know. I called Dish late yesterday and was told, 'no word, should ship Thursday or Friday.' This morning, the UPS guy rings the doorbell with my new 921.....I'm almost afraid to plug it in but here goes nothin'.
     
  19. BarryO

    BarryO Legend

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    Dec 16, 2003
    So, do the UPS guys use snowmobiles up there? :lol:
     
  20. TedKaz

    TedKaz Mentor

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    Mar 1, 2004
    Hey guys, been following up on all this for a while and this is my first post. I too had my 921 fail 2 weeks ago. I was watching a program and all of a sudden I started to hear a loud clicking sound in the room... it was coming from the 921. I put the unit in standby but the clicking continued. I did a reboot by unplugging it but that never revived the 921. A message came on the screen that indicated a hard drive failure had occurred. I then realized the hard drive crashed.
    I called dish went through the typical procedures to revive it and nothing. They gave me an RA for it and to make a long story short after a week I finally got the replacement Thursday morning. It seems to be a new unit; the serial number starts with "R". I also noticed that the "dishwire" ports were covered with a white sticker blocking the ports. That kind of got me nervous. Was it a protective cover over the ports or is this an indication of the ports not being turned on at all?
    Before my 921 died it was working well other than the typical bugs everyone was experiencing. It only rebooted 3 times in the 2 months that I had it. I also noticed a blue line problem (but very minor through the RGB adapter connection). I wanted the dust to settle on the problems with the unit before calling in the blue line problem, but it died unexpectedly. One last thing, when I set up the replacement I noticed that L149 was already loaded and ready to go. The only problem I'm having with the replacement is with the OTA tuner. Whenever I try to check levels on OTA channels it locks up on me. Hopefully I will have better luck with this unit. Thanks guys and keep up the good work.


    Ted
     

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