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(Title Edited) 921 Failed, Replacements have started shipping now

Discussion in 'Other HD Receiver Support Forum (811, 921, 942)' started by FarNorth, Mar 14, 2004.

  1. FarNorth

    FarNorth Godfather

    376
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    Nov 27, 2003
    No, he didn't use a snowmobile...although, if UPS ever does, they darn sure better be Polarises! (I owned a Polaris dealership for many years.)

    At any rate, I got home last night, plugged the unit in and it worked perfectly. It appears to be a new unit with the cables and remote removed but it has apparently been run or modified as it had 149 already loaded.

    The unit booted up flawlessly and performed fine. I'll ship back the dead 921 today. I may hang on to the loaner 811 for a few days, though.....
     
  2. CAL7

    CAL7 Legend

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    0
    Dec 16, 2003
    After reading through this whole thread, I am confused about the (likely) state of my 921 hardware. Mine shipped in mid-January.

    I have periodically seen the thin blue line problem, but I can't say for sure that this problem, or any others I see, are not software. Did all early units definitely have a hardware problem that means I should RA it? If not definitely, are there serial number ranges that indicate a HW problem?

    Or was the whole QA hold something that is unimportant to me?
     
  3. FarNorth

    FarNorth Godfather

    376
    3
    Nov 27, 2003
    Well, the blue line thing appears to be intermittent. Both of my units have shown it from time to time. If I were you, I'd wait a bit more and then ask to have your unit exchanged. I have heard that at one point, Dish was considering a recall/exchange program but that seems to have gone away and they are no likely just going to take care of the units when they fail or when customers ask for replacements. I believe there is a hardware issue in your unit that will fail eventually.

    And, I suppose, here's the ultimate decider: If you call Dish and ask them to exchange yours, you'll get your new one before they get yours back. When - if - they test your original unit and find everything works fine, what are they going to do? Call you up and ask you to take your original unit back?
     
  4. Redster

    Redster Godfather/Supporter DBSTalk Gold Club

    1,185
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    Jan 14, 2004
    I am getting so confused over this,, how many versions do they have of the 921 ? I dont seem to have any hardware issues but does that mean there is a part that will probably fail. I have had one die already. Does the one I got back in Feb need to be sent back for h/w upgrade ?
     
  5. Mark Lamutt

    Mark Lamutt Your Neighborhood Liasion

    12,527
    1
    Mar 23, 2002
    There's "2" versions of the 921. The original ones, and the ones made over the last month or so that have a specific hardware fix installed.

    BUT, if you have one of the original 921s, and are NOT now having video problems with it (and they are not subtle - if you see large multiple blue streaks in your picture, you have the problem) you won't have problems with it, and there's no reason to try to exchange it. The hardware problem didn't affect all 921s made - I have one of the first ones, and mine is fine. The hardware problem that was fixed is NOT one that will fail over time - the 921 either has it or doesn't have it.

    There is another blue line problem that is NOT hardware related - it is a single, very thin blue (or red or green) line that appears in the picture. This one is caused by a bug in the software that will get fixed.
     
  6. FarNorth

    FarNorth Godfather

    376
    3
    Nov 27, 2003
    The thin, intermittent blue line is the one I saw a bit of in my first unit and only a couple of times in my replacement. I swear I _heard_ that there was a hardware problem with the chipset and all the early units would eventually fail but perhaps not.
     
  7. Mark Lamutt

    Mark Lamutt Your Neighborhood Liasion

    12,527
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    Mar 23, 2002
    The thin intermittent blue line originally was thought to be a harware problem, but was tracked back to a bug in the software about 3 weeks ago or so.
     
  8. ggw2000

    ggw2000 Legend

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    Dec 22, 2003
    This problem showed up again last night. About 4 times now since the middle of february. Did my famed smartcard reboot (in another thread) and the problem cleared up again :) . Will be glad when S/W update fixes it tho...
    Gerry
     
  9. Brew

    Brew New Member

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    Jan 18, 2003
    After reading through this thread, I'm left in a bit of a fog. Is there an FAQ somewhere specific to the 921? I am considering upgrading to the 921 from my current Dish PVR.

    So according to a couple dealers, (Dish Depot & a Local dealer) I had been lead to believe that the 921 has "just" now been taken off production hold. And that production hold was to remedy numerous problems from the initial release. But after reading this thread it appears the production hold, if any was a couple months ago. And more disappointing, it appears it was to only fix one problem; blue lines.

    So does anyone know what is the latest on the currently shipping 921's?
    What problems have been rectified?
    What problems remain?

    Thanks in advance for any info...
     
  10. Jason

    Jason Legend

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    Aug 8, 2002
    The quality hold DID NOT fix the blue lines problem. I just got a brand new 921 a little over 2 weeks ago and the blue line problem still exists on a lot of SD recorded material.
     
  11. Mark Lamutt

    Mark Lamutt Your Neighborhood Liasion

    12,527
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    Mar 23, 2002
    2 different blue line problems - one hardware based that was fixed, and one software based that isn't yet fixed. Brew, for a list of the other still outstanding issues, please read - you'll find them all here in this forum.
     
  12. Brew

    Brew New Member

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    Jan 18, 2003
    Mark, thanks for the reply,
    So then the production hold only fixed one type of blue lines, and there is still another set of blue lines? I know that this threads & others list a multitude of problems reported by some users, the problem is the timeline. Are all these problems still a problem in the currently shipping 921? While some problems are experienced by some users, others seem to not have that specific problem. Is that just luck, or do they have a newer unit, or do they not use that feature, etc??

    It would be great to see a posting listing all the problems, and the current status of each.
     
  13. SimpleSimon

    SimpleSimon Hall Of Fame

    5,468
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    Jan 15, 2004
    There are only 2 issues that I know of that are (could be) hardware: blue line problem type #1, and OTA tuner issues. That last is my opinion that the OTA hardware is crap, but it could just be the software.

    As to the other issues appearing or not on a given sure does seem to be luck, along with feature use. For example, I do not use OTA at all.
     
  14. jandras

    jandras New Member

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    May 9, 2004
    >>What's an FPGA? I assume an ASIC is a monster A/D chip or chipset?

    I'm not jsanders, but I'm jandras, so I'm close.

    An FPGA is a "Field Programmable Gate Array." Basically, it's a generic logic chip that can be programmed ("burned") in a special machine in order to implement the designer's desired logic. FPGA's are expensive per unit, but the logic can be easily and cheaply changed. It's used during development when things are changing, or permanently, when there isn't enough volume to recapture the cost of producing a completely custom chip.

    An ASIC is an "Application Specific Integrated Circuit." It's used when everything is completely set in stone design-wise, and when there's enough volume to justify the expense of creating the masks and manufacturing the ASIC.
     
  15. Mark Lamutt

    Mark Lamutt Your Neighborhood Liasion

    12,527
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    Mar 23, 2002
    Brew, the hardware blue line problem has been fixed, and won't show up in any 921 shipping today. It consisted of multiple vertical blue bands on the screen via DVI output (and maybe component out, but I never saw that) when watching HD material.

    The software "blue" line problem is a single narrow line that can be just about any color in or near the center of the picture that only shows up when watching SD material.

    As for providing a current list of the bugs, the messages here are about as good as it's going to get. I do have my own personal tracking list, but it's not fit for public viewing due to NDA concerns as I have information in my list that is confidential.
     

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