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Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by bgottschalk, Apr 24, 2013.

  1. bgottschalk

    bgottschalk Icon

    578
    0
    Aug 30, 2007
    I was trying to record orphan black on my hr24 today and noticed that all the shows on bbca are showing title not available and won't let me set to record. Looks like some shows on a&e are the same way but not all. Anyone else seeing this? Any idea what would cause it?
     
  2. peds48

    peds48 DIRECTV A-Team

    18,326
    901
    Jan 10, 2008
    NY
    Looks like you are missing guide data. you can try to reset the HR24 twice in a 30 minute window. This will flush out the current guide data and build a new one from scratch. It can take up to 24 hrs for the entire guide to populate.
     
  3. bgottschalk

    bgottschalk Icon

    578
    0
    Aug 30, 2007
    Trying the reboots but its strange that I see the same thing on my other 2 DVRs as well.
     
  4. peds48

    peds48 DIRECTV A-Team

    18,326
    901
    Jan 10, 2008
    NY
    Then it could be that you have a 5 LNB dish and the 119 satellite is missing or very low (readings). Or you have an 3LNB dish with poor readings on the 103 satellite
     
  5. bgottschalk

    bgottschalk Icon

    578
    0
    Aug 30, 2007
    I have a 3 lnb. Numbers for 103s are:

    47 0 62 75 na na na na
    na na na na na na 82 46
    73 61 59 57 92 96 77 79
    na na na na na na na na

    103ca:

    na na na na na na na na
    91 91 95 89 93 90 91 91
    91 89 95 91 90 90 94 92
    na na na na na na na na

    103cb:

    85 86 84 85 79 83 82 84
    78 82 82 85 80 82 na na
    na na na na na na na na
    na na na na na na na na
     
  6. texasbrit

    texasbrit DIRECTV A-Team

    5,053
    84
    Aug 9, 2006
    Are you sure your dish is a 3 LNB? If it has one "eye" it's a 3 LNB. If it has three "eyes" it's a 5 LNB.
     
  7. peds48

    peds48 DIRECTV A-Team

    18,326
    901
    Jan 10, 2008
    NY
    look in your receiver settings and make sure the dish type there matches your actual dish installed on your house.
     
  8. bgottschalk

    bgottschalk Icon

    578
    0
    Aug 30, 2007
    It's a 3. I was one of the original testers years ago and it's worked great since until now.

    I rebooted last night and there are a LOT of to be announced in the grid 24 hours later. Do my numbers look off for the sat strength?
     
  9. peds48

    peds48 DIRECTV A-Team

    18,326
    901
    Jan 10, 2008
    NY
    Your 103cb is not "stellar" but "good enough" to not cause trouble. Is your receiver set up with a Slimline 3LNB?
     
  10. bgottschalk

    bgottschalk Icon

    578
    0
    Aug 30, 2007
    Yes. All three receivers show the missing guide data.
     
  11. bgottschalk

    bgottschalk Icon

    578
    0
    Aug 30, 2007
    Anything I can try?
     
  12. litzdog911

    litzdog911 DIRECTV A-Team

    12,171
    56
    Jun 23, 2004
    Mill Creek, WA
    Did you try TWO resets within 30-min to force the Guide Data to rebuild?
     
  13. bgottschalk

    bgottschalk Icon

    578
    0
    Aug 30, 2007
    Actually I found that my HR20-700 was having all kinds of trouble - stuck with a 771 error and very hot to the touch. I unplugged it and let it cool down, then plugged it back in and it came up ok. Within a few hours, the guide had filled in on both other DVR's without doing anything else.

    Thanks!
     
  14. litzdog911

    litzdog911 DIRECTV A-Team

    12,171
    56
    Jun 23, 2004
    Mill Creek, WA
    Hmmm, that's not good. Is your HR20 in an enclosed cabinet? What do you see for the "internal temperature" in the system information display (press and hold the remote's INFO button until this display appears, then scroll down a bit).
     
  15. bgottschalk

    bgottschalk Icon

    578
    0
    Aug 30, 2007
    Shows 127 F.

    But it was in power saver mode when I powered it up, so I'm going to give it a few hours and see how hot it gets. It's not in a cabinet and there is plenty of space above it. It is the original receiver from almost 6 years ago though. So, it's been used. :grin:
     
  16. bgottschalk

    bgottschalk Icon

    578
    0
    Aug 30, 2007
    120 F now.
     
  17. TomCat

    TomCat Broadcast Engineer

    4,153
    100
    Aug 31, 2002
    It is not necessarily corrupted on the HDD; guide data can also get corrupted during the downlink, during the uplink, or other places.

    I get "TBA" for a particular channel or a couple of channels once or twice a month; probably a lot more than I even know. But guide data is reacquired regularly, so even if corrupted at one point things usually level out before the show records. And it usually happens on all DVRs at once.

    DTV and probably DISH as well has had instances where the guide data was so bad it was causing everyone's DVR to spontaneously reboot, or all of one model, etc., and they have had to resort to sending a reboot twice inside 30 minutes to all customers at once just to get their phone to stop ringing. This is probably why the double-reboot is designed to flush guide data; because they need that option when things go awry.
     
  18. peds48

    peds48 DIRECTV A-Team

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    Jan 10, 2008
    NY
    Agreed. But if this was the case here, we should have seen more folks reporting the same issue.
     
  19. Rich

    Rich DIRECTV Cutting Edge

    25,596
    435
    Feb 22, 2007
    Piscataway, NJ
    Normal operating temps for a 20-700 are 123-126 degrees.

    Rich
     
  20. billsharpe

    billsharpe Hall Of Fame

    2,640
    63
    Jan 25, 2007
    Southern...
    Yes, that's about right. I used to consider my HR20-700 a mini room heater in the winter time here. :grin:
     

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