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To tip or not to tip

Discussion in 'DIRECTV General Discussion' started by JockoBronco, Mar 11, 2007.

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  1. fluffybear

    fluffybear Hall Of Fame DBSTalk Club

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    Peachtree...
    I will give you one better.

    At our local grocery store, there was a tip jar next to the PIN PAD. Why is this such an oddity? At this store we have to bag our own groceries!
     
  2. TigersFanJJ

    TigersFanJJ Hall Of Fame

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    It doesn't usually matter if you recommend a particular installer to your friends or neighbors, a lot of HSPs don't pay that much attention to the work orders when they are routing the jobs. So if an installer treated you right, and you request him the next time you need something, you probably got lucky if you get him the second time. Independant dealers is a different story. Their business depends on it. This doesn't mean you shouldn't tip an independant dealer. If you were charged $100 for a job and you feel you would normally be charged $200 for the same type of work, then why not tip a little.

    As for the last paragraph, that is something completely different than going above and beyond on a job. You are getting a completely different service there and are saying that maybe you would pay and maybe not. If you get someone to do all that for just the "small tip," all the more power to you. But what you will most often get is the installer telling you what you will have to pay to get each line installed. Add to that any extra parts needed like a multiswitch.

    Would you take your car to a mechanic to have a new battery installed and tell them you might pay them a fraction of what their set rates are IF they also rotate your tires, change your oil, and wash and wax your car? Your example is basically the same thing. Not to mention the fact that you'd gladly pay more to the guy that screwed around all day than the guy that does the same quality job in only half the time. :scratch:
     
  3. dhaakenson

    dhaakenson Legend

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    I'd say no tip, especially if that's all the installer will be doing. Zero.
     
  4. JockoBronco

    JockoBronco Mentor

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    Thanks for the reply. It looks like my original post went off on a severe tangent. Since this guy/girl is simply replacing one box with another, I find a tip unnecessary. I would honestly prefer them to just drop it off, so we'll see.
     
  5. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    With your situation, I would think "the tip" would be to make their job easy. I had an installer install a receiver for me. I had everything ready for him & once he gave me the box, I did everything. I explained my "goal" was to get it powered up & working as quick as I could so he could get on to his next job as fast as possible. He didn't know what to do, so I "threw him a bone" & let him unpack the BBCs. He was quite happy. :)
     
  6. JeffBowser

    JeffBowser blah blah blah

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    I tip nearly anyone that provides a service for me. Oftentimes people in the service industry live hand to mouth, and a few dollars from you can make or break them. Think of the people behind that service, and ask yourself if a 10-20% tip is going to better serve you, or if it might make the service providers day.
     
  7. scrappy 2000

    scrappy 2000 AllStar

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    I tipped $20 and was hapy to do so and installer was happy to get it.
     
  8. joesigg

    joesigg Legend

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    The origin of the word tip comes from TIPS, which is abbreviation for "To Insure Prompt Service". The key thing here is service. The installer is a service person. Did he/she provide prompt, courteous service and do the job right the first time? Then tip.

    I just had a 5 lnb dish put up on the peak of my roof (40 feet up). The guy scrambled up the side of my roof in the rain and did a great job - super signal!
    I tipped him and his partner $20 each.

    Had he left and come back, I would have tipped less. Had he been surly or not done stuff unless I asked, I would have tipped zero.
     
  9. KurtV

    KurtV Legend

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    Sorry, that's an urban legend. TIPS is not an acronym. http://www.snopes.com/language/acronyms/tip.htm

    I agree with you though that tipping well does improve service.

    For you naysayers: No, I can't explain how an after-the-fact action can improve a preceding event; I just know that it does. Perhaps it's the attitude exeuded by one who tips well.
     
  10. AreBee

    AreBee AllStar

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    If they show up on time, communicate with me about what I want and do their job without complaining, I will tip them.
     
  11. brownclown

    brownclown Mentor

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    Feb 28, 2007
    Real class. Servers make 2 bucks a hour. Tip them.
     
  12. rrwantr

    rrwantr Mentor

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    Difference between a server and installer...

    Servers salary is actually lower due to tips as it's an industry norm. At least it was when I was back in high school and college. The legal minimum wage was actually lower for servers.
     
  13. brownclown

    brownclown Mentor

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    I agree, I busted my butt working at the Olive Garden for 5 years getting thru college. The pay was like 2.14/hr. + tips. That was in 95, back when Olive garden was known as "The Italian Dennys". They are better now.

    As far as tipping a dish installer, if they do a good job and act like they care I'm all for it. But since my installer had just come in from his van after burning a doobie, I thought better of it. He cut my roadrunner line and then denied it. Too much hippie lettuce.
     
  14. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    While I have nothing against "hippie lettuce", it isn't an excuse for doing a crappy job. "Back in the day" those "hippies" worked harder to do a good job.
    The kids these days.... just give us "old hippies" a bad name. :lol:
     
  15. brownclown

    brownclown Mentor

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    You are right, its no excuse, I don't think that the installer told his boss that the reason he cut the roadrunner line was because he was high. The same guy came back out to fix what he had done 4 days later, sans the odor of reefer.:hurah:
     
  16. brownclown

    brownclown Mentor

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    Jeff you hit it right on. From experience, nothing was better after a crappy night working for tips and then you get a 30 dollar tip on a 60 dollar check. You just put the biggest smile on that servers face and how quickly he or she forgot about the a hole that stiffed them the table before. It applies here as well. Kudos.
     
  17. RobertE

    RobertE New Member

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    I'm genrally a good tipper, as my father was a cheapskate. :mad:

    Anyway here's a little story.

    About ten or so years ago, a couple of coworkers of mine would go out to eat after work every Friday. Outback was the destination of choice. Back then you coulde get the special, a single drink and spilt an appetizer for well under $15. We would all hit the ATMs on the way there and of course they all spit out $20s at the time. As you can imagine the wait times on Fridays in prime time were pretty long. One night we got lucky and got this extremly cute young waitress. :D Service was prompt, food was great. Everyones bill was $12-15. Since all we had were $20s, thats what everyone tossed in. She got roughly a 25-30% tip. Fast forward to next week. She sees us waiting in the lobby, and has us eventually put in her section. Smart girl. Same routine, only the appitizer wasn't on the bill. Again a round of 20s. This continues for a couple of weeks. Then one night she tells us just to call ahead and ask for her and she will hold a table for us. Cool :D . We show up, she sees us, we bypass everyone in the lobby. Boy are they :confused: . No the only thing that shows up on the bill is the individual meals, no drinks no appitizers. :hurah:

    I think we independantly put her through a semster of college with those tips. :)

    Short version, if someone goes beyond the minimum required to get the job done, give them a tip.
     
  18. Jotas

    Jotas AllStar

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    Jan 5, 2006
    The sad thing is that such service and such great customer service is so rare these days. When a person such as yourself not only does the standard job, but offers up a way to be contacted, it truly is a no brainer that a tip would be in order. I've yet to have such outstanding customer service that you seem to provide. It's a shame that you're not around my way, otherwise I'd request you and your company for future upgrades.
     
  19. Dwrecked

    Dwrecked AllStar

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    Mar 1, 2007
    Many of you non-tipping customers really don't get it. But if you don't understand at this point you are probably just a tightwad and never will. Now I'm not suggesting that everyone should just blindly tip an installer just for showing up. I would, however, encourage everyone to consider giving a tip, especially if they do a job well done.

    The breakdown for me is if its an independent contractor that sets his own price, he doesn't get a tip. There really is no need because he is getting paid well. If it is an employee of a multibillion $ corporation such as tv, phone etc. and the the guy gets paid the meager wages that D* is giving them and does a good job, then sure, he deserves a tip. If the poor guy is working outside in the rain or in -20 degree weather then he deserves a tip as well. (I personally would have the decency not to put the guy through that anyway.)

    In addition, there is a hell of a lot of latitude with a dish installation. Sure, it is his job, you're right. Is it their job to conceal all the cables so your pretty little house looks aestetically pleasing? Is it their job to move your 5 ton entertainment center out of the way? Is it their job to hook up your 5 other A/V components and program the remote work them? If you answered yes to any of those questions you are simply wrong.

    If you want someone to "just do their job" on your house I suppose that's your decision, but I want a guy doing their BEST when they work on my house and I don't mind paying for it. (Not that I'm loaded, I just appreciate a job well done.) To me, it is just common sense. You think giving a guy a 20 is going to break you? Please. Noone ever went broke from losing a dime. I suppose its just the problem with society at large. Everyone expects something for nothing these days. With D* giving free equip. and installation nowadays it's the least you can do. I guarantee you if the same guy comes out to your house in the future he will remember you and give you the red carpet treatment. To me that's money well spent.


    To the OP: No, if the KAKU is already up and its a simple swap there would be no tip necessary really.
     
  20. armophob

    armophob Difficulty Concen........

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    Nov 13, 2006
    Fort Pierce, FL
    As a simple consumer who used to have to deal with the public, I use a general rule. If it is before noon buy the guy his lunch ($5-$10). If it is afternoon buy his beer ($10-$20).
    As a paranoid victim of burglary, just remember that this installer knows everything you own and he is the last guy you want to piss off.
    Have a nice day. :)
     
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