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Today was not a good day with the CSRs

Discussion in 'DIRECTV General Discussion' started by Xsabresx, Nov 2, 2012.

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  1. Rich

    Rich DBSTalk Club DBSTalk Club

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    You will note that I never said one word about the customer never being wrong. Most of them know less than you guys do, I know that. But "we" are not "most customers". "We" usually have tried everything we know to fix the problems we have or come here to get answers that will lead to resolving our problems.

    What you've done in this thread is alienate yourself as those in that ~ 5% always do. By stating what you perceive as "facts". Even your peers, who seem much more sensible than you, are correcting you.

    Again, you assume your "facts" are correct while your peers correct you.

    I'm not suggesting you do anything. You probably can't change the way you are.

    Rich
     
  2. Rich

    Rich DBSTalk Club DBSTalk Club

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    I've been "hated" by that ~ 5% group for years. I didn't hate them, I just didn't give them any work to do. Just let them sit until boredom made them transfer to another group or quit. Unfortunately, another of your brethren would eventually show up and the process would begin again.

    Rich
     
  3. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Folks, let's be a little more polite to each other. I have received multiple requests to close this thread and issue bans, and I would prefer to do neither, but you all have to cooperate and be a little nicer.

    Please don't make me ask again.
     
  4. smitbret

    smitbret Legend

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    Mar 26, 2011
    To his defense, DirecTV has very clearly instructed us to have the customer physically perform each task in the troubleshooting steps and to not accept "I did that". In fact we specifically train to this behavior to help our agents convince the customer to redo the steps even though they have already done them.

    Of course, it's always up to the discretion of the agent to determine if he/she can bend the rules. If the agent can resolve the situation then it's ok. However, if the situation is not resolved and the agent did not require the customer to physically perform the task then the employee has failed to do their job.
     
  5. billsharpe

    billsharpe Hall Of Fame

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    I haven't had DirecTV for over a year now but in the five years I had it no CSR ever mentioned the protection plan to me.
     
  6. billsharpe

    billsharpe Hall Of Fame

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    Now there's a CSR that ought to either quit the job or be fired, IMO.
     
  7. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    Regardless of what may be posted, I've got it from several sources that one of these has happened. ;)
     
  8. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    "Well" you do seem to have a lot of time to post here these days, so.... !rolling
     
  9. Carl Spock

    Carl Spock Superfly

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    Let's see...

    Believe anondtvtec or believe veryoldschool?

    Trust the new guy or the guy who I've gotten to know over 38,000 posts?




    This is a tough one!
     
  10. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    Do we really care? :confused:
     
  11. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    The question was about November, not so much about you.
     
  12. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Guess there's the answer for us.
     
  13. smitbret

    smitbret Legend

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    Mar 26, 2011
    Yeah, this thread isn't going anywhere. How do I request it be locked and/or deleted? Nothing good coming out of this and I'm almost embarrassed to have been a part of it.
     
  14. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    The report option with the red triangle over to the left of the posts.
     
  15. DLP2008

    DLP2008 Mentor

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    Mar 22, 2012
    I see his twitter has disappeared....
     
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