1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

"too many receivers" error message

Discussion in 'DIRECTV Connected Home' started by IjustWannaPlay, Aug 3, 2010.

Tags:
  1. Aug 3, 2010 #1 of 14
    IjustWannaPlay

    IjustWannaPlay Mentor

    40
    0
    Aug 11, 2007
    Just got Whole Home installed for five DVR's and one receiver. The installer used one 8-port splitter off the SWM-16.

    I noticed tonight that one of the DVRs is not getting a second satellite signal. Tried re-running sat setup to no avail.

    Called DTV and the support rep kept insisting that tuner 2 was bad. I tried to explain that I thought there should be two 4-port splitters instead of one 8-port. He did not agree. We ran the system test and got the error message stating the second tuner could not be used because of too many receivers.

    Am I correct is believing there should be two 4-port splitters?
     
  2. Aug 3, 2010 #2 of 14
    infounlim

    infounlim Mentor

    43
    0
    Mar 5, 2009
    yes, you can only have 8 tuners (4 DVR's) per SWM out of the SWM-16
     
  3. Aug 3, 2010 #3 of 14
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,679
    348
    Dec 9, 2006
    You're correct in believing to have more than eight tuners running off the SWiM-16, that the second output needs to be used.
    It sounds like you're all connected to only one output, and found the eight tuner limit.
    The SWiM-16 has two outputs and there is an eight tuner limit on each.

    [​IMG]
     
  4. Aug 3, 2010 #4 of 14
    IjustWannaPlay

    IjustWannaPlay Mentor

    40
    0
    Aug 11, 2007
    What is strange is that it appears there are currently ten active tuners. Four DVRs have dual tuner, one receiver, and one DVR with one tuner. How is that possible off one side of a SWM16?
     
  5. Aug 3, 2010 #5 of 14
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,679
    348
    Dec 9, 2006
    It isn't really, but some may be sharing the same SWM channel and if so when they need to change channels some of the receivers will end up with 771 errors.
    Can you post a photo of your SWiM & splitters?
     
  6. Aug 3, 2010 #6 of 14
    dsw2112

    dsw2112 Always Searching

    1,938
    0
    Jun 12, 2009
    Appearances can be deceiving... Your receivers are fighting over the available SWM channels (tuners) and probably sharing some (making it "appear" to work.) Demand that a tech be sent and show them VOS' diagram.
     
  7. Aug 3, 2010 #7 of 14
    IjustWannaPlay

    IjustWannaPlay Mentor

    40
    0
    Aug 11, 2007
    VOS diagram?
     
  8. Aug 3, 2010 #8 of 14
    dsw2112

    dsw2112 Always Searching

    1,938
    0
    Jun 12, 2009
    VOS = Veryoldschool

    I suppose it's not "his" diagram, but it's the correct way to hook up a SWM16 (see post #3 by VOS.) :)
     
  9. Aug 3, 2010 #9 of 14
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,679
    348
    Dec 9, 2006
    shhh, don't tell anybody, but I stole it from DirecTV. :lol:
     
  10. dsw2112

    dsw2112 Always Searching

    1,938
    0
    Jun 12, 2009
    :D

    Yeah, I attributed it to you because everytime I see it posted there's some guy named VOS next to the pic. Maybe you should change the color scheme or throw a four-way splitter in there to change things up next time :lol:
     
  11. IjustWannaPlay

    IjustWannaPlay Mentor

    40
    0
    Aug 11, 2007
    thx....but I'm not sure even a picture would help :)

    Is there a link to this diagram on DTV?

    Maybe no matter....hopefully the next tech will understand what is needed.

    It is kind of funny to be talking to a tech support rep knowing more than them because of this site. I almost want to give them the link!

    btw....I really appreciate the VOS participation :)

    btw2....it's hot in the attic :) I'll try to get a picture of the current setup in the morning.
     
  12. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,679
    348
    Dec 9, 2006
    Looking back at this: "Four DVRs have dual tuner, one receiver, and one DVR with one tuner."

    You could have both SWiM outputs being used.

    One DVR is on say the second output, and so you have 4 DVRs & the receiver all on the other SWiM output. The "other" has only eight tuners: 3 DVRs with both, one receiver, and leaving the last DVR with only one SWM channel left.

    When you get up there and look at the SWiM, if there are two outputs with splitters, then "all you need to do is" [famous last words :lol:] to move one of the coax from the splitter that has the most over to the splitter that has the least.
     
  13. dennisj00

    dennisj00 Hall Of Fame

    9,679
    191
    Sep 27, 2007
    Lake Norman, NC
    And if you move a coax, be sure to put the cap - a terminator resistor - back on the empty connector.
     
  14. IjustWannaPlay

    IjustWannaPlay Mentor

    40
    0
    Aug 11, 2007
    Confirmed the cabling setup....

    SWM output #1 has one DVR cable (two tuners)

    SWM output #2 has 8-port splitter with the following:
    1. DECA internet connection
    2. DVR (two tuners)
    3. DVR (two tuners)
    4. DVR (two tuners)
    5. DVR (one tuner working)
    6. Receiver (one tuner)
    7. Open (no termination)
    8. Open (no termination)

    So, waiting for DTV to come and bring another splitter.

    The cabling is a mess with the PI hanging by the cords. I hope I get a better service rep this time who takes more pride in his work.
     

Share This Page