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Transponder question

Discussion in 'DIRECTV - H21 Discussion' started by veryoldschool, Jul 30, 2007.

  1. HDTVsportsfan

    HDTVsportsfan New Member

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    Here is a very crude Excel spreadsheet of my readings.

    I'm in the middle of receiver and TV swapping. I do not have SWM readings yet.
     
  2. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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  3. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    We both look good everywhere but you are missing 101 TP26 and I am not. But you are not missing any channels so that may not be the issue...

    - Craig
     
  4. HDTVsportsfan

    HDTVsportsfan New Member

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    Yea, I didn't see any problems. As far as I've seen I'm not missing any channels.

    Anyone is welcome to doctor my spreadsheet if needed.

    I'll double check 101-26 real quick.


    2 Minutes Later: Nothing there.
     
  5. Michael D'Angelo

    Michael D'Angelo Lifetime Achiever

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    My H21 actually reads 1% or 2% higher on all transponder except the couple extra 0's I have on the H21. That is with both my H21 and HR20 hooked up to my SWM8 or WB68.
     
  6. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    VOS,

    So your H21 is dropping the ball on:

    101: 4, 12

    but is getting

    101: 25

    as compared to the HR20.

    OK, how is that possible. My H21 is getting poor results on other transponders.

    But the transponders that our H21's are having trouble with are not taking away our channels.

    Did it take some of your satellites forever to give you readings?

    Something is up. We need more data...

    - Craig
     
  7. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    Can you give us your readings?

    Are you missing any channels?

    - Craig
     
  8. Michael D'Angelo

    Michael D'Angelo Lifetime Achiever

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    I have a couple extra 0's on my H21. See post #3 in this thread. I am missing my SD locals on the 4 major networks (ABC, NBC, CBS, and FOX).
     
  9. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I'm reading through a SWM8 that has some gain according to D*.
    "My troubles" seem to come down to TP#12 off the 101 SAT. I get every channel I should in my package, but local SD. "I think" spot beams is or could be the issue(s). I don't think the HR-20 does anything but read power levels received. The H21 seems to look at the transponders related to the program package instead.

    After this week's H20 CE, it and the H21 seem to be working the same way, which isn't as the HR-20 does it.
    The H20 gets TP 12 but the H21 doesn't. Same SWM. [and the H21 gets TP 17 from the 103 @ 100% with no SWM].

    EDIT: all of our H21s are mirrored from our primary receiver [right?].
    With my H20 yesterday I did a reset everything. After this I had no channels below 70 [actually I had been missing SAT 99 & tried several resets]. Then I reauthorized the receiver and got all of my channels [even my OTA channels though I'd not ever set them up on this box].
    I'm just wondering if this may be closer to where the problem could be with the H21.
     
  10. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I'm only missing TP 26 & 28 from the 101 SAT. [which is one more TP than my HR-20 shows, it misses TP 25 too]
    Software update fixed my missing local SD channels.
    Looks like we've got a winner here. :hurah:
     
  11. texasbrit

    texasbrit Well-Known Member

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    Aug 9, 2006
    My "missing transponder" Sat 119 TP 25 is now there with the latest update. Signal strength 94 which is the same as my HR20.
     
  12. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Ka TP still take a long time to populate.
    It acts like it only looks at one TP on each swept.
    So: TP #1 shows on sweep one. TP #3 shows on the third sweep, etc.
     
  13. Michael D'Angelo

    Michael D'Angelo Lifetime Achiever

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    These were the extra transponders that I was missing on the H21 and not missing them on my HR20. Now I am getting a 92 for transponder 26 on SAT 101 and I am now getting 18 on transponder 5 on SAT 99.
     
  14. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    The missing transponder is fixed in 0x400c! I was not missing any channels but now am getting a transponder I was not getting before.

    [​IMG]

    Still, is anyone else seeing that the readings on most transponders all but spin.

    Most of mine spasticly, randomly show anywhere from 60 to 96%.

    As noted in the chart, two satellites, 99º(b) and 103º(a), take up to 5 minutes to get reading.

    I assume that the point of having the signal strengths is to aid with alignment and CSR troubleshooting.

    If the readings just randomly spin, a user may respond that they just got a 56 on a certain transponder. The CSR may follow the script and order a replacement unit. The reading 90 seconds later might have been 98%.

    Or the user may be reporting a problem and tell the CSR that they are getting no signals on 99º(b) and 103º(a). Again the CSR replaces a good unit. Five minutes later the reading might have been 90%.

    I am thinking that our other receivers must apply some type of averaging or integration to their readings. These are after all micro-volt signals.

    If they release with the current Sat Signal software, they will have to stop using Sat Signal to trouble-shoot or greatly caution CSRs.

    - Craig
     

    Attached Files:

  15. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    My reading seem as stable as on my HR-20s.
    [Not a joke but] Have you ever had a CSR come to any decisions in five min?
     
  16. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    I just got around to collecting my Signal Strengths.

    Looks like my previously missing transponders have shown up now. I didn't notice missing channels, but I suspect that I had some previously. Here's my current readings:

    [​IMG]
     

    Attached Files:

  17. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    It is not the total call duration that needs to take 5 minutes. It is this part of this one step that needs to require a delay of 5 minutes.

    When the CSR gets to the step that says have customer get Satellite signal strength on ___, they typically give the steps and ask for the reading.

    The CSR does not ask you to wait 5 minutes for the readings come in. The fact that a 5 minute delay is needed in this step on this one receiver needs to be well documented.

    Worse is that other readings randomly run from 60 to 90%+. Does that happen for you, especially on 101?

    - Craig
     
  18. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    This "activity" only happens with my H20-100 and the current CE. [and it is to be replaced]
    BTW: the 99/103 TP test takes just as long [which was where I learned to wait for it on the H21].
     
  19. texasbrit

    texasbrit Well-Known Member

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    Aug 9, 2006
    Those of us with either of the H20 receivers (and now with the H21) have learned to go and make coffee, or maybe read the newspaper, while the 99 or 103 signals strengths are displayed....
     

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