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Tuner issues on HR21-700

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by seern, Sep 6, 2008.

  1. seern

    seern Active Member

    2,207
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    Jan 12, 2007
    Glen Allen, VA
    For the second time in a week the no.1 tuner on my HR21 has gone out. I have switched the cables to make sure it is the tuner and not the switch. Both times a red button reset brought it back to life. I think I need a new unit, but what are other ideas here? I mean if I am trying to record 2 things and it goes out, I lose whatever was being recorded on 1. Further, if recording something, I would be unable to watch something else, which is what triggered today's situation.

    Thanks
     
  2. Supervolcano

    Supervolcano Hall Of Fame

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    Jan 23, 2007
    Try swapping the bbc's
    Try moving it to a different room (if you have another to swap it with).
     
  3. K4SMX

    K4SMX Hall Of Fame

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    May 19, 2007
    What type of dish do you have, AT-9 or Slimline?
     
  4. seern

    seern Active Member

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    Jan 12, 2007
    Glen Allen, VA
    When I swapped the cables from 1 to 2 and 2 to 1, the bbc's were still attached, so that has been tried. I have a slimline dish. Both times this has happened its been tuner 1.
     
  5. K4SMX

    K4SMX Hall Of Fame

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    May 19, 2007
    Receiver, multi-switch, or LNB - all service items, unless you can talk them into a new receiver over the phone. Unlikely......
     
  6. seern

    seern Active Member

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    Jan 12, 2007
    Glen Allen, VA
    I would not think that this was an issue with the slimline since it is only affecting the number 1 tuner. Also a red button reset would not clear lnb or multi-switch issues. I will try a call to support tomorrow and see where I get.
     
  7. K4SMX

    K4SMX Hall Of Fame

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    May 19, 2007
    There apparently have been some infrequent compatibility issues with HR21-700's and certain LNB's. Something to keep in the back of your mind. I'm not sure if the additional use of an external multi-switch figures into the issue one way or the other. It's all rather arcane.....
     
  8. seern

    seern Active Member

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    Jan 12, 2007
    Glen Allen, VA
    Thanks Stew for that bit of arcane info. An intermittent problem like this would throw most techs into a tizzy. They would take a look and if it was working at that moment declare "I don't see no problem"! :nono2:
     
  9. K4SMX

    K4SMX Hall Of Fame

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    May 19, 2007
    Are you actually using a multi-switch in your current setup? If so, you can temporarily bypass it with four double-female barrel adapters, and hook your two DVR's directly to your dish lines to eliminate it as a possible problem.
     

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