1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

TV Apps Not Working - HR24

Discussion in 'DIRECTV General Discussion' started by MizzouTiger, Feb 11, 2012.

Tags:
  1. MizzouTiger

    MizzouTiger Icon

    620
    1
    Jan 9, 2007
    Just had my 2 defective HR20's replaced yesterday with HR24-100's. TV Apps isn't working on either receiver. Apps are working fine on my H21. The first time I hit the right arrow button, it says that TV Apps are loading, then nothing happens. When I hit it a 2nd time, sometimes the app menu bar appears and other times I get "Service Unavailable (7)". When the menu bar does appear, I am able to select the App Store. That part loads fine. I can even browse the available apps. But when I select an app to add, it just sits there for a while and then the message "Sorry, we are experiencing some technical difficulties. Please try again later." I can immediately go to my H21 receiver and apps are working just fine. This is only happening on both of my HR24's. Never had this issue on either of my HR20's before.

    Anyone else having this problem?
     
  2. dpeters11

    dpeters11 Hall Of Fame

    16,251
    490
    May 30, 2007
    Cincinnati
    Not sure this would cause the issue, but just to be sure. You don't have DECA boxes hooked up to the 24s do you?
     
  3. MizzouTiger

    MizzouTiger Icon

    620
    1
    Jan 9, 2007
    No. I'm using unsupported, ethernet connections for my WHDVR. My WHDVR seems to be working fine.
     
  4. iowaberg

    iowaberg Godfather

    293
    0
    May 24, 2007
    I do have DECA boxes and am have been experiencing the same all day.
     
  5. JcT21

    JcT21 Legend

    284
    2
    Nov 29, 2004
    had the same problem this morning on my hr24. this makes the 2nd time this week its happened. a restart of the receiver seems to fix mine. not sure whats causing to to start with though.
     
  6. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    8,324
    460
    May 17, 2010
    USA
    I had the same problem with my HR24-500 last week. Was getting the messages "Service Unavailable (5)" and "Service Unavailable (7)". After performing a System Check, restarting the receiver, resetting my router, and clearing the NVRAM/Flash I called DirecTV. The first Protection Plan rep didn't know what she had for lunch and knew less about DirecTV. I called a second time and got a knowledgeable rep. After explaining the issue and steps I took to correct the problem he told me they were aware of the problem and that a patch would be downloaded to my receiver. A few hours after my second call my receiver reset itself and in less then thirty minutes TV Apps was working again.
     
  7. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    It's very, very unlikely anyone downloaded a patch to your receiver. The reboot was probably triggered internally by something that crashed.

    If you have this sort of issue, the best diagnostic method is to wait a few hours. If you're still having the problem, try resetting your network settings on the affected receiver (MENU/Settings&Help/System Setup/Network) and then doing "Connect Now." It generally fixes things.
     
  8. MizzouTiger

    MizzouTiger Icon

    620
    1
    Jan 9, 2007
    That didn't fix it for me. I reset defaults and then selected "Connect Now". It comes back telling me I am connected to the internet. I know that it is indeed connected to the internet as I am able to download material from VOD. Apps are still not working. I can browse the app store, but when I select an app to download, it just sits there for a while then tells me that they are having technical difficulties and to try again later. As I said above, I can get Apps to work just fine on my H21 and I had no issues whatsoever with the HR20's that I had before this past Friday. Appears to be an issue just with my two new HR24's.
     
  9. gfrang

    gfrang Hall Of Fame

    1,335
    0
    Aug 29, 2007
    TV apps never worked for me because of a network problem,i feel it is because i have two routers on the same network,but for now i have no choice but to leave it alone.One router is a Vonage device going to a wireless router.I have had so much trouble with whole home because of what turned out to be a bad dvr a hr23 that was replaced by a hr24.the way i feel right now is fine the way it is and may never chang it:lol:
     
  10. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,679
    348
    Dec 9, 2006
    You might try looking on line and logging into your account to manage TVApps:
    http://tvapps.directv.com/index.do
     
  11. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    I agree... you may need to delete your TVApps and readd them.
     
  12. dod1450

    dod1450 Legend

    297
    4
    Dec 16, 2009
    What had happen to the Earthquake app? I do not see it in the "all apps."
     
  13. MizzouTiger

    MizzouTiger Icon

    620
    1
    Jan 9, 2007
    TvApps finally started working again yesterday. Don't know what changed, but at least they're working now.
     
  14. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,241
    552
    Dec 2, 2010
    Winters,...
    Sometimes it's just time passing—especially with a new box, where Guide and/or icon downloads are going on much more than regular maintenance.
     
  15. Fraaaak

    Fraaaak Legend

    145
    0
    Jul 13, 2009
    tvapps no working again
     
  16. TDK1044

    TDK1044 Godfather

    572
    31
    Apr 8, 2010
    TV Apps has always been flakey. Sometimes it's there and sometimes it isn't. :)
     
  17. gfrang

    gfrang Hall Of Fame

    1,335
    0
    Aug 29, 2007
    This is what i get:TV Apps is still initializing please try again later(301)
     
  18. Fraaaak

    Fraaaak Legend

    145
    0
    Jul 13, 2009
    It works today, but yesterday I was getting some weird results - did not get the TVApps Unavailable message, but rather was getting my TVApps to display, but the graphics were all weird - no graphics, just a grey background with a white-ish font and when I selected a TVApp it would not run.

    I don't know if D* was doing some sort of work on stuff, but it coincided with Network Services not working - was getting a message that Network Services started correctly but could not connect to something or other, and a 301 error on another machine. All seems to be working well today.

    Are the error numbers (i.e. 301) http error numbers? 301 means permanently moved.
     
  19. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,679
    348
    Dec 9, 2006
    301 in an internal error from the receiver about the network.
    With my router, the 201 network error [system info screen] is when TVApps work.
     
  20. WJBertrand

    WJBertrand New Member

    1
    0
    Feb 13, 2012
    Same here. I installed the cinima connect accessory last night but was getting the same message this morning. Does it really take that long or is there something wrong?
     

Share This Page