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Twice within 6 weeks...

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by techm8n, Feb 14, 2008.

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  1. techm8n

    techm8n Godfather

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    Jan 3, 2008
    Due to strong winds yesterday, my dish is misaligned again last night. 0 transpoder signals on both HR21s. I checked all cables and ran the Satellite signal test and received all 0"s. I've only been with dtv for about 6 weeks and this happened twice now. First time was due to wind and rain.

    Called dtv last night and they were performing a system update and couldn't schedule a service call. So I had to call early this morning and got an appointment for tomorrow morning. The first time their earliest service call was one week out. I had to call the original Tech installer and paid him $30 to come the next day.

    The first time it happened, I instructed the original tech to double, triple check that all bolts are tight. He said don't worry, it won't happen again. The dish is too high on the roof for me to tighten the bolts myself. If I could, I would. The dish already has the extra dual support brace installed.

    Anyone have a suggestion. I'd hate to go back to Comcast but at least I never encountered this issue.

    Those Comcast commercial showing people's dish getting blown away is starting to happen to me. It was funny until it started to happen to me. :mad:
     
  2. jimmyj

    jimmyj Cool Member

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    Feb 13, 2008
    it not the dish being loose it the mount into the roof it and bolt work loose adnhog out the holes might need to move dish out of the high wind area
     
  3. gcisko

    gcisko I am Iron Man!

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    Sep 27, 2006
    My dish supports also broke. The tech that came to realign found the mounting was not installed properly and caused the problem. Hopefully they will find the same in your case. Also what are they bolting the dish to? Your roof? Or the joyces supporting it? If it is just a lag bolt into the plywood roofing, that may not be so great. Just a random thought :D
     
  4. upnorth

    upnorth Godfather

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    Jun 21, 2006
    Yes very good point it needs to be mounted correctly by using the roofs support joists. ;)
     
  5. techm8n

    techm8n Godfather

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    Jan 3, 2008
    huh?
     
  6. techm8n

    techm8n Godfather

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    Jan 3, 2008
    Yes, it's mounted on the roof support. I don't think that it's a mounting issue. I watched the tech last time he had to re-align it. He didn't have to adjust the main mounting points of the dish. He only adjusted the pivoting points of the dish.
     
  7. techm8n

    techm8n Godfather

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    Jan 3, 2008
    dtv came by this morning and realigned my dish. I'm up and running again.

    It was caused by two bolts not tight enough and got moved by some strong winds.

    If this happens again (strike 3), I might have to go back to Comcast.

    I third option which just became available is AT&T U-Verse (IPTV). It can record 4 streams (1 HD + 4 SD), comes with 3 HD DVR free, wireless router, Multi-Room-Viewing, simultaneously watch 4 shows, and other cool features. The only limitations are you can't simultaneously record two HD shows and external hard drive is not supported yet. Two must haves for me.
     
  8. bwaldron

    bwaldron Impossible Dreamer

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    Oct 24, 2005
    Well, that's your choice of course...but a properly mounted dish can withstand plenty of wind, and you shouldn't be having these issues. I have had dishes go years without requiring any realignment, even with significant winds during storm season.
     
  9. jodyguercio

    jodyguercio Active Member

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    Aug 16, 2007
    I third option which just became available is AT&T U-Verse (IPTV). It can record 4 streams (1 HD + 4 SD), comes with 3 HD DVR free, wireless router, Multi-Room-Viewing, simultaneously watch 4 shows, and other cool features. The only limitations are you can't simultaneously record two HD shows and external hard drive is not supported yet. Two must haves for me.[/QUOTE]

    U-Verse down here in SoCal is having all kind of problems so if thats the route you go be very careful.....I have friends that are stuck right now with it and are counting the seconds until they can come back into the fold.
     
  10. techm8n

    techm8n Godfather

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    Jan 3, 2008
    I agree that a properly mounted dish should withstand winds and bad weather. I'm a do it myself type of person, and if I could, I would double, triple check all the bolts and mounting points of my dish. But it too high up on my roof.
     
  11. Grentz

    Grentz New Member

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    Jan 10, 2007
    Its a big sail, things can happen.

    But as others have said, if done properly it should not have any issue.

    Mine is up high on my roof and we get strong winds and winter storms. My original dish went for 10 years without one realignment or tweak :)
     
  12. techm8n

    techm8n Godfather

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    Jan 3, 2008
    U-Verse down here in SoCal is having all kind of problems so if thats the route you go be very careful.....I have friends that are stuck right now with it and are counting the seconds until they can come back into the fold.[/QUOTE]

    I have a couple of friends here in NorCal with AT&T U-Verse and they haven't experienced any issues. I won't switch to them until their HD lineup is close to dtv's, able to simultaneously record two HD shows, and enable external hard drive support.
     
  13. techm8n

    techm8n Godfather

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    Jan 3, 2008
    Lucky you. I'm at 2 dish misalignments within 6 weeks of new service.
     
  14. bwaldron

    bwaldron Impossible Dreamer

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    Oct 24, 2005
    Yeah, I get that.

    All I was trying to point out is that you should expect them to mount it in such a way that this isn't happening to you. It isn't normal, and I agree you shouldn't have to put up with it.
     
  15. techm8n

    techm8n Godfather

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    Jan 3, 2008
    Don't mind me, I'm just venting out my frustrations.

    Other than the dish misalignment issue, I think dtv has some great features.

    They have the most HD channels available, most space in their HD DVR out of the box (300gb/320gb), enabled hard drive expansion (eSATA), and low packaged pricing compared to cable (Comcast). These are the main reasons why I switched to dtv.
     
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