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"Unable to acquire program guide" error

Discussion in 'Hopper System Support Forum' started by misterp, Jun 26, 2012.

  1. misterp

    misterp Cool Member

    13
    0
    May 28, 2012
    I've been having a lot of problems with my Hopper and I think they're all related to this error:

    "Unable to acquire program guide."

    My live TV works fine. When I bring up the program guide, it lists shows for everything on currently and for the next hour. For example, at 2:30 I can see all the shows that are on now and any show that begins at 3:00. Any show that starts at 3:30 or later is listed as "No Info Available."

    I've rebooted the box. (Unplugged, let sit for a minute, replug it in.)
    All the network tests show that the connection is OK.
    I cannot turn on Prime Time Anytime; when I try to turn it on within settings, I get the "Unable to acquire program guide" error.
    The box was working fine up until a couple days ago. I could see a complete program guide and PTAT worked.

    Anyone else run into this?
     
  2. coldsteel

    coldsteel Hall Of Fame

    1,984
    0
    Mar 29, 2007
    Try unplugging all Joeys, reset the Hopper, then check the Tuner screen for a Guide download.
     
  3. RaymondG@DISH Network

    RaymondG@DISH Network New Member

    263
    0
    Jul 21, 2011
    Please send me a PM with your phone or account number so I can assist you to correct this issue. Thanks!
     
  4. misterp

    misterp Cool Member

    13
    0
    May 28, 2012
    Can you elaborate what you mean by checking the tuner screen for a guide download? Is there a way to manually force a download?
     
  5. P Smith

    P Smith Mr. FixAnything

    21,999
    182
    Jul 25, 2002
    W.Mdtrn Sea
    If you'll do switch check or while in a guide, scroll to right to force DL new EPG.
     
  6. coldsteel

    coldsteel Hall Of Fame

    1,984
    0
    Mar 29, 2007
    Not on a hopper. After it boots, hit the red hotkey to see the Tuner screen. One tuner should show that the Guide's downloading.
     

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