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Upgraded box, installed left old equip?

Discussion in 'DIRECTV Installation/MDU Discussion' started by Bluegrassman, Mar 8, 2013.

  1. Mar 8, 2013 #1 of 25
    Bluegrassman

    Bluegrassman AllStar

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    Feb 18, 2009
    Hey guys. I just took advantage of an offer to upgrade our old SD box, a D12, the last SD in our house. Upgraded to HDDVR.
    The installer left the old D12 box at our house. I called him later to ask if he needed to come get it and he said not to worry about it. Is DirecTV no longer wanting these boxes back?
     
  2. Mar 8, 2013 #2 of 25
    HoTat2

    HoTat2 Hall Of Fame

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    Call DIRECTV to make sure, but even if they say keep it, I'd advise you to still carefully hold on to it for at least around six months just in case.

    For instance just last year I had an R16 SD-DVR (my last SD box) replaced by an HD-DVR and DIRECTV CS told me (twice actually) I could keep it. Then over a month later or so I found my bill slapped with a $175.00 un-returned equipment fee and some DIRECTV equipment recovery dept. on the east coast calling me asking where the R16 is? :rolleyes:

    They provided a return kit and credited my bill so all ended well, but lesson learned to be careful of the "you may keep it" claims anyhow.
     
  3. Mar 8, 2013 #3 of 25
    Bluegrassman

    Bluegrassman AllStar

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    Feb 18, 2009
    Thanks for the reply. I'll call them tomorrow and see if they'll send me a return kit. I have no need for keeping the D12 box anyway. :)
     
  4. Mar 8, 2013 #4 of 25
    Rent_Share

    Rent_Share AllStar

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    Aug 31, 2011
    From the abundance of them on eBay (and prior comments in here) Directv is now considering the H20 HR20 H21 and HR21 as non recoverable.

    Many of the CSR's are clueless as to what non-recoverable actually means, and do a very poor job of explaining to subscribers and ex-subscribers.

    A cannot imagine them wanting a D12 Standard Receiver back
     
  5. Mar 8, 2013 #5 of 25
    gov

    gov Legend

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    Jan 11, 2013
    Continuing mystery why that is such a confusing question for the CSRs.

    $175 is a considerable amount for most folks. Wonder what the phone notes and/or account notation says on that transaction??


    These snafus are, IMO a big driver in driving customers to go crazy.
     
  6. Mar 8, 2013 #6 of 25
    Bill Broderick

    Bill Broderick Icon

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    If they say that you don't need to return it, ask them to send that to you in an email, so you have proof, should someone else later decide that you should have been required to return it.
     
  7. Mar 8, 2013 #7 of 25
    MysteryMan

    MysteryMan DIRECTV A-Team DBSTalk Club

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    I retired my D10 for a HDDVR back in 2009. To date DirecTV has yet to ask for it's return.
     
  8. Mar 8, 2013 #8 of 25
    Bluegrassman

    Bluegrassman AllStar

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    Feb 18, 2009
    Thanks to everyone for the replies. Didn't have time to contact DirecTV today to ask about it. I will call them in the morning. I'm hoping they do want it back because I'd rather not be left with deciding what to do with it (E-waste?) only to have DTV come back at some point in the future wanting it...
    If they do not want it, I will do as suggested above and request an email stating such.

    Thanks again!
     
  9. Mar 9, 2013 #9 of 25
    gov

    gov Legend

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    And then we have the continuing mystery of the unwanted for return receivers that still work just fine that would be great on a TV in the kids room or the garage TV and D* won't activate them . . .


    :eek2:
     
  10. ryanh9992

    ryanh9992 Cool Member

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    Jan 4, 2013
    A D12 is only recoverable in leased deactivations only, not in equipment replace situations. However the latter is usually for defective receivers. I would definitely call DirecTV.
     
  11. Brubear

    Brubear Legend

    151
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    Nov 13, 2008
    D12-100, 300 & 700 are recoverable after upgrade or account disconnect. It appears that they would not be recovered if they failed and had to be replaced via ERP. You will likely have to return the unit. Techs generally do not recover units that are replaced via upgrade probably because that creates even more potential for erroneous charges to be accrued.
     
  12. HarleyD

    HarleyD Hall Of Fame

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    I had a defective HR21-200 replaced just a few weeks ago and a return shipment label was included for the recovery of the unit. I was also told by the CSR who ordered the replacement that I would be required to return the defective unit.
     
  13. ryanh9992

    ryanh9992 Cool Member

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    Jan 4, 2013
    HR21s and above are recoverable, also H23s and above are recoverable.
     
  14. evan_s

    evan_s Hall Of Fame

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    Mar 3, 2008
    I'm sure DirecTV can change their mind but I disconnected my service almost a year ago and my HR-21 ended up being non-recoverable. Took a couple calls to find someone who told me that, first one said they'd send another box, and they must have been right since I haven't been billed for not returning it.
     
  15. ryanh9992

    ryanh9992 Cool Member

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    Jan 4, 2013
    You are correct. They used to be non recoverable, why they have them recoverable now is beyond me.
     
  16. Phil T

    Phil T DIRECTV A-Team DBSTalk Club

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    Mar 25, 2002
    Littleton,...
    When I got an upgrade last year I asked my installer if he would take my old boxes to recycle (old DirecTivos). He would not. It just seems that DirecTV could provide that service instead of me having to haul them to Best Buy. Just saying!
     
  17. Bluegrassman

    Bluegrassman AllStar

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    Feb 18, 2009
    Update: D12-700 IS recoverable at least in upgrade situations.

    Called Direct. They said a return order should've automatically been generated when I ordered the upgrade, but for some reason it did not. Recovery kit now on the way.
    Thanks for everyone's input. I'm glad I took your advice and called them.
     
  18. west99999

    west99999 Icon

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    This is 100% incorrect technicians should recover ALL receivers that are deactivated during an upgrade, service call, etc.... The make and model does not matter DTV has a scrap process for older models that are not refurbished the access card is scanned for any unbilled charges and then the access card in most cases is reused.
     
  19. gov

    gov Legend

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    Jan 11, 2013
    Your not kidding about reused access cards. I have seen more than one pretty strongly discolored from heat in 'new' (read that 'refurbed') boxes.

    Saw a refurb sticker on a DISH splitter once, maybe that was a joke, or they just put the sticker there to indicate the receiver is a refurb? I dunno, but it was pretty funny to think about how tight with a nickel management would have to be to be refurbing $1.25 splitters, LOL.
     
  20. Brubear

    Brubear Legend

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    Nov 13, 2008
    Should. yes. Do? Not so much. I take these calls day and day out and generally see recoveries only during service calls, but then again techs generally can't call in anymore so I seldom speak to them anymore. I order a LOT of recovery kits for irds replaced by upgrade so 100%? I can't say that is correct. and DirecTV having a scrap process for irds it does not want to redeploy is news to me.

    I send the recovery envelopes for the access cards as a fulfillment item.
     

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