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Upgraded to HR44-700, but iOS apps cannot see the receiver. Please help

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by ssabripo, Aug 6, 2013.

  1. The Merg

    The Merg 1*

    10,289
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    Jun 24, 2007
    Northern VA
    You checked under settings, whole home, external devices? Everything is set to "allow"?


    The OP keeps avoiding that question... :lol:


    - Merg

    Sent from my iPhone using DBSTalk mobile app
     
  2. Steve

    Steve Well-Known Member

    23,049
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    Aug 22, 2006
    Lower...
    I know! :lol:
     
  3. Lenard

    Lenard New Member

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    Nov 19, 2005
    I got the same identical problem. Nothing is wrong with your set up. It's a Directv PROBLEM. I spoke to tech support
    today no solution yet. The solution might be to have Directv to deactivate the Genie and then reactivate again to fix the
    problem, I will be calling again tomorrow.
     
  4. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    he solution might be to have Directv to deactivate the Genie and then reactivate again to fix the
    problem, I will be calling again tomorrow.


    That's not a bad idea. Let us know if it works for you.


    - Merg

    Sent from my iPhone using DBSTalk mobile app
     
  5. shermanator

    shermanator New Member

    9
    0
    Nov 29, 2011
    Same problem here. Had an HR44-500 installed to replace an ill HR34 yesterday. Whole home is set to "allow". Genie 100% functional with the other receivers. Apps do not work and still show the old HR34 receiver as the Living room unit. Unable to validate the entered IP address. DTV website has the unit correctly identified but says it's not connected to the internet eventhough the unit says and acts like it is. Tried all the usual log offs and reboots without success. Is this something that has just popped up or has it been ongoing with the HR44?
    Thanks
     
  6. BosFan

    BosFan Legend

    184
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    Sep 28, 2009
    Altoona, WI
    I am having the same issue with my iPad as well after I had an HR23 fail and it was replaced with same model and same name. External devices are allowed and I manually put in the IP on the iPad app. Cannot find a way to delete the "old" STB and add the new one in the app.
     
  7. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    We've only started seeing posts on this issue in the last few days, so it might have something to do with DirecTV and how the receivers are being activated. All the reports so far had to do with HR44's, however, BosFan is the first that is of a HR2x, which leads me to believe it is an issue on DirecTV's end.

    Try contacting DirecTV and see if they will deactivate and then reactivate the problem receiver. There might be something on their backend that even though the website is showing the correct receivers being active, the system still thinks the old receiver is still active. You can try verifying with them that the old receiver really has been deactivated.

    - Merg
     
  8. peds48

    peds48 Genius. DBSTalk Club

    19,924
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    Jan 10, 2008
    NY
    We've only started seeing posts on this issue in the last few days, so it might have something to do with DirecTV and how the receivers are being activated. All the reports so far had to do with HR44's, however, BosFan is the first that is of a HR2x, which leads me to believe it is an issue on DirecTV's end.

    Try contacting DirecTV and see if they will deactivate and then reactivate the problem receiver. There might be something on their backend that even though the website is showing the correct receivers being active, the system still thinks the old receiver is still active. You can try verifying with them that the old receiver really has been deactivated.

    - Merg
    Yes, there has been many post about this over at DirecTV forums as well. at this time it points to a DirecTV issue
     
  9. ssabripo

    ssabripo Cool Member

    72
    1
    May 11, 2007
    Yes guys, I said it earlier yesterday, I checked, and everything is set to "Allow".

    I'm stumped :(
     
  10. Steve

    Steve Well-Known Member

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    Aug 22, 2006
    Lower...
  11. ssabripo

    ssabripo Cool Member

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    May 11, 2007
  12. bver

    bver New Member

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    Aug 7, 2013
    Phoenix, AZ
  13. The Merg

    The Merg 1*

    10,289
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    Jun 24, 2007
    Northern VA
    Hey guys,

    Post over in the other thread that I linked to above. Let's get everyone who has this issue posting in the same thread.


    - Merg

    Sent from my iPhone using DBSTalk mobile app
     
  14. cfjones3

    cfjones3 New Member

    7
    0
    Aug 7, 2013
    Cleveland, OH
    I AM HAVING THE EXACT SAME ISSUE!... I “upgraded” to the genie HR44-700 this past weekend and have not been able to locate the new receiver on my iPhone or iPad app!!! The receiver IS DEFINITELY connected to my home wireless network!

    On my iPhone I get the error message “your account receiver list could not be downloaded.” Similar error messages result on my iPad. Before the “upgrade” my apps worked just fine.
    I’ve tried everything listed in this thread, numerous times, including:
    • Uninstalled and reinstalled the DirecTV app
    • Reauthorized that receiver
    • Checked under settings, whole home, external devices…. Everything is set to "allow"

    I’ve been the phone with the DirecTV helpdesk. They sent a technician out who could not figure out the problem!

    This is VERY Frustrating!!! DirecTV, PLEASE FIX THIS OR CONNECT US WITH SOMEONE WHO CAN!!!

    :bang :bang :bang :bang
     
  15. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,345
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    Dec 2, 2010
    Winters,...
    Welcome Mr. Jones!

    In this case I'd advise a bit of patience, as there are two small issues that need to be fixed at the server (directv's, not yours!) level.

    There's a link in one of Merg's posts; could you kindly check in there.
     
  16. cfjones3

    cfjones3 New Member

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    0
    Aug 7, 2013
    Cleveland, OH
    My bad, Merg... I did not see your request to redirect these posts until after I replied to this thread. I will go ahead and re-post my reply in the thread you've linked to.
     
  17. The Merg

    The Merg 1*

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    Northern VA
    My bad, Merg... I did not see your request to redirect these posts until after I replied to this thread. I will go ahead and re-post my reply in the thread you've linked to.


    No biggie. Just trying to make things easier for DirecTV in seeing there is an issue and how it is affecting people.


    - Merg

    Sent from my iPhone using DBSTalk mobile app
     
  18. gelat

    gelat Cool Member

    16
    0
    Oct 29, 2006
    I solved this! Renamed my new HR44 online AND in the settings, reset it, and reauthorized it via directv.com under my equipment. Ipad and iPhone now see it.
     
  19. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    Thanks for the notification! Glad it's all set for you.
     

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