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"Valued Customer" free HD-DVR upgrade and Protection Plan Equipment Upgrade Offer

Discussion in 'DIRECTV General Discussion' started by Raimar, Aug 17, 2013.

  1. Raimar

    Raimar New Member

    8
    2
    Feb 14, 2012
    Hi,

    My account page has been showing the "valued customer" free HD-DVR offer for a couple of months. Starting mid september I am also eligible for the 2 year Protection Plan Equipment Upgrade Offer. Are these two offers one and the same or I am entitled to two different new equipment upgrade offers (once september comes around).

    A week ago I spoke with a representative due to a problem with my satellite (water got on the cable lines and had to be replaced). And she seemed to think they were different offers.

    Today I was ready to do the Valued Customer upgrade and spoke with a representative who told me they were the same offer, but that usually they will give you the protection plan upgrade up to 3 months before you become "officially" eligible for the 2-year Protection Plan Equipment Upgrade. So I am not sure who to believe.

    Currently I have an H23, H25, HR24 and HR34. I would like the upgrade the H23 to an HR24 through the valued customer upgrade (need to keep component for the slingbox setup at that location). And come september, when "the 2 year protection plan equipment upgrade offer" becomes available, I would like to upgrade the HR34 to an HR44 (will they let you upgrade from one genie to another genie?). Optionally I would have liked to replace the h25 for a C31 Wireless but they are not available in my area yet.
     
  2. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,441
    915
    Jan 10, 2008
    NY
    There is no way to upgrade from a HR34 to an HR44 currently


    Sent from my iPad using DBSTalk
     
  3. Supramom2000

    Supramom2000 In Loving Memory of Onyx-2/23/09

    3,787
    159
    Jun 20, 2007
    Colbert, WA
    The C31's are awful. You want a C41. I don't believe there is a public wireless version. And Peds is right, you cannot "upgrade" a Genie. That is the upgrade.

    I don't know the answer regarding 2 upgrades or not, but you can always call back and play CSR roulette until you get the answer you want/
     
  4. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,441
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    Jan 10, 2008
    NY
    There is a "public" version but only on certain test markets.
     
  5. dpeters11

    dpeters11 Hall Of Fame

    16,184
    483
    May 30, 2007
    Cincinnati
    Same goes for replacing the H23 with a HR24 specifically. You can't do that through DirecTV. You can go to an HR, but no guarantee it'll be a 24.


    Sent from my iPad using DBSTalk mobile app
     
  6. Raimar

    Raimar New Member

    8
    2
    Feb 14, 2012
    Thanks for all the information. I guess I will get the free HD-DVR upgrade and take my chances with receiving an hr24 to replace the h23.
     

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