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Version-a-Plenty

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by jjohns, Jun 5, 2009.

  1. Rich

    Rich DBSTalk Club DBSTalk Club

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    Feb 22, 2007
    Piscataway, NJ
    It does take a while for the folks at D* to come to what should be a simple conclusion.

    You're opinion about the installers and what passes for "techs" is, generally speaking, correct. Obviously you don't have the Protection Plan. If you did, all your complaints would have caused the PP to send you to the Case Management Group, who would have stuck with you until your problem was corrected.

    The CMG can actually send you a particular model. I just went thru an issue with a 22-100 and the CMG sent me a new 23-700 and installed an additional dish. I refused another 22. I've had nothing but bad luck with the 100 series and they very calmly told me that a 23 would be sent to me, and it was. Cost me nothing for two service calls and the swap of HRs and the additional dish. That $6 a month for the PP has paid for itself over and over. You can still get it. Then when you complain, you'll get some action.

    Rich
     
  2. Rich

    Rich DBSTalk Club DBSTalk Club

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    Feb 22, 2007
    Piscataway, NJ
    I wouldn't let an installer near my HRs. There is no reason for him to suggest that. I've tried reformatting HRs a couple times and it seems like an exercise in futility. All that's ever happened is my programs have been lost.

    One of the problems we have with installers is that they are given very little in the way of instructions as to what to do when they arrive at your home. That is not their fault. Without a detailed work order, they show up without the proper equipment and with no idea what the problem is. That is D*'s fault. Their communications with installers is really poor. On the other hand, the Case Management Group issues detailed instructions to installers. Hard company to deal with.

    Rich
     
  3. Crow159

    Crow159 Member

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    When I got my HR21-700, it had all sorts of issues. It would record black screens even though I had watched part of the show live. Every Wednesday, without fail, it wouldn't record Lost. There were other shows too. Trickplay was hit or miss. Audio sync problems left and right. Now, about 18 months later, I actually prefer it to the TiVo's that I've had. It hasn't missed a recording in about a year (please don't jinx me:) ) and my unit is stable and trustworthy to do what I ask it to do.

    The one issue that I have with the unit is it's speed. It is S L O W!!!
    The guide is slow, the menu is slow, the channel changes are slow, and the playlist and deleting are slow. It doesn't always respond to the remote. I've checked everything on my end, it's not batteries and it's not interference. One software release, I can't remember which one, it was as fast as I wanted it to be. Since then, it's gotten slower and slower. I know this unit can be better. It has in the past and it can be in the future.

    If I had to grade my unit, it would be a "B-" with the only thing keeping it from getting an "A" is the speed issues. All the extra bonus features are great but if it takes 30 minutes ( an exaggeration but you get the point) to access your playlist, the DVR isn't usable. In my opinion DVR usability should trump any other features. After all, it's a "Directv Plus DVR" not "Directv Plus Media Center".
     
  4. mcbeevee

    mcbeevee 97% Complete

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    To answer the original question, looks like around 18 updates in the last 2 years.

    :)
     
  5. billsharpe

    billsharpe Hall Of Fame

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    Southern...
    The HR2x software version is 0312 and that's a hex number. Converted to decimal it's a total of 786(over more than two years). Of course not all versions have gone out to customers.
     
  6. lparsons21

    lparsons21 Hall Of Fame

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    WOW!! 786?

    Think how bad those that didn't make it to the public must've been! :)
     
  7. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    I'm not sure you can equate that directly the number of individual firmware versions. :rolleyes:

    If they add a feature they may move directly to the next increment... e.g. 0x023A to 0x0301. I don't know if they are actual version numbers but you get the idea. ;)

    Mike
     
  8. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Jul 12, 2006
    Los Angeles
    As noted by Greg above, here's the version history: http://www.dbstalk.com/showthread.php?t=149244

    The number represent various builds, DIRECTV tests integration of new features as well as bug fixes and test versions go out approximately once a week to beta testers. The actual number is meaningless other than to provide a reference point.
     
  9. jjohns

    jjohns Godfather

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    Think how bad those that DID make it to the public must've been!
     
  10. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Really? Because I've seen a consistent improvement over the last 2.5 years. Minor setbacks to be sure but a general trend toward stability while adding a lot of requested features.

    Not only that but I've seen a lot of direct interaction between people here at this site and DIRECTV when there are problems.

    At this point if you're experiencing real, dealbreaker type issues (not just inconveniences or things you don't like) that affect the DVR for over a year it's probably time to take a look at the whole home theatre, wiring, and power to try to figure out where that's coming from.
     
  11. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    I'm not really sure what that's supposed to mean. Could you clearify please?

    Mike
     
  12. lparsons21

    lparsons21 Hall Of Fame

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    I'll give you stability. It is certainly better, and all the things work. I'll also say that I've not missed a recording in so long I can't tell you when it did that last.

    But for speed, I'll take what I had when I started as well as the idiotic skip-to-end BS that keeps happening way too often. That skip-to-end results in nearly a nightly cussing at an inanimate object! :(

    I can tell you that if my contract was up right now, or very nearly so, I'd be switching. As it is, they have until Feb 8, 2010 to get some speed of operation back and kill off that stupid skip-to-end issue.

    This HDDVR is in an HT that is just exactly like it was when it was installed, and everything else in the setup works just exactly like it is supposed to, with the notable exception of the HR21-700.
     
  13. David MacLeod

    David MacLeod New Member

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    running 3 hr21-100 units with am21 on each and never have the skip to end issue. from what I've read that may be caused by intermittent signal drop.
     
  14. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    yup .. bad enough that DIRECTV has a record low rate of churn.
     
  15. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Improvements are coming in the speed arena, but you'll have to give it more time.

    As the the skip-to-end .. Since press & hold of the Advance Button will skip to the end of a program, you have to be careful to to actually release the button. I've had this situation occur to me a couple of times and it's usually because I've kept my finger on the button too long (even inadvertently).
     
  16. harsh

    harsh Beware the Attack Basset

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    Remembering that most who have an HR2x are under commitment and those who aren't represent a very small percentage of the DIRECTV subscriber base.
     
  17. RACJ2

    RACJ2 Hall Of Fame

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    I like the fact that D* continually provides updates to improve the HRxx's. After reading the forums, I was very skeptical of these units prior to switching to D*. Mainly because of the dreaded 1 minute of gray recording and then the "Yes, Delete" message. Concerned enough that I actually signed up and canceled one time.

    I have been pleasantly surprised of the stability of the HRxx's. There not perfect, but if you have clean power, good connections and a good ground, they seem to perform well. Is it perfect, no…. is it missing some nice features, yes. That's why I like the fact that they continually provide updates.

    For example, the last 0x0312 update didn't add any features, but seems to have resolved a major issue for me. Pressing the skip button several times rapidly, no longer results in a skip to the next tick or end. Thank you D* for resolving that!
     
  18. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Which still beats Dish.
     
  19. lparsons21

    lparsons21 Hall Of Fame

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    They have some time to improve speed with me. Until 02/08/10 to be exact! :)

    Part of my issue with the skip-to-end is that you have to consciously be aware of how you operate the remote. But frankly, even when I'm very careful, it still happens far to often.

    I switched the remote over to IR and it is better than in RF mode, but it still isn't right.
     

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