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vip 722 freezing on dvr playback

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by vabelll52, Jul 4, 2011.

  1. vabelll52

    vabelll52 New Member

    6
    0
    Oct 26, 2006
    Four year old vip722 is now freezing on dvr playback. Resetting, rebooting many times has not solved the problem. do not believe it is a overheating problem either, average temp is 129, in same original location with ventilation. Am I looking at equipment failure? Will Dish replace with no charge? Any charge for the 922? Any info is appreciated.
     
  2. saberfly

    saberfly Legend

    202
    3
    Apr 4, 2010
    They will give you the same receiver for free and the shipping on the return is free also. The 922 is $200. Sounds like a harware failure though also, im sure its the hard drive.
     
  3. vabelll52

    vabelll52 New Member

    6
    0
    Oct 26, 2006
    thanks saberfly, I was hoping not a hardware failure but sure seems it's ready to bite the dust.
     
  4. Jim5506

    Jim5506 Hall Of Fame

    3,652
    34
    Jun 7, 2004
    With Service Plan you get free replacement with same receiver, without Service Plan it is $15 to replace the receiver, assuming the 4 year old box is out of warranty.:D
     
  5. MattG@DISH Network

    MattG@DISH Network DISH Representative DISH Representative

    598
    2
    Jan 6, 2011
    To the OP: If you want some more info on getting the receiver replaced, please send me a PM with a phone number or account number and I'll get you all the details.
     

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