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Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Ron Barry, Jan 6, 2009.
Sacred redwoods, isn't that idolatree?
(I wish I was too young to remember Mr. Benny). I'm still lurking. But I'm a much happier camper these days. Hopefully, the remaining dropout issues like yours will be addressed now that another veil has been lifted.
As I posted in another thread, I now have audio drop outs on my local CBS affiliate in Houston. They are repeatable, they are more prolonged on the optical to my Onkyo than on the HDMI to my TV. And this just started with 6.18 so hang in there St Louis. You'll get it back with the next revision
I've had 6.18 for a few days now. Picture quality has always been fine with HDNet Movies. Even if not perfect, much better than the rest.
As I reported before, I'm having however frequent audio dropouts with HDNet Movies (and HDNet) when the show is DVR recorded. Some movies and shows are more affected than others.
For example, I decided to test it thoroughly yesterday, and watched "Little Big Man" at 9:30 PM, "Bonnie and Clyde" at 12:00 AM, and "Little Big Man" again at 2:00 AM, and recorded all three shows. I experienced no dropouts at all when watching them live. Nonetheless, when I rewound and rewatched parts of them, what were before dropout-free scenes had sometimes audio dropouts, although *only* with "Little Big Man," on *BOTH* time slots and around approximately the same places!
So it looks to me like these were problems with the "Little Big Man" stream originating from the HDNet source, problems that affect *ONLY* DVR watching. For example, if the problem was with the sat signal (which by the way is strong and perfect), I shouldn't have had audio dropouts around the same scenes only on both broadcasts of "Little Big Man" and no dropouts with "Bonnie and Clyde."
By the way, I changed *ALL POSSIBLE* settings of my ViP622 and the dropouts wouldn't disappear.
How can something like this be happening?
Got L6.18 on my ViP722 this morning. Did a hard reboot. Recorded and watched tonight's NCIS and The Mentalist on KPIX 5 CBS. Had dropouts that did not affect the dolby on my A/V receiver, not repeatable when replayed. Fairly typical for CBS show since L5.XX (can't remember exactly which version and it doesn't matter, as there is no indication that Dish is continuing to deal with this dropout problem).
Ron, you might as well add L6.18 to the thread title.
Dancing with the stars, ABC, San Francisco, 3/24…Recorded program had an abrupt audio drop out half way through the program lasting several minutes (don’t know how many). The fix was to stop the play back, then go back and resume. Apparently, the audio/video sync gets lost.
I’ve notice this problem while watching live satellite feeds as well. The fix for this situation is to switch to another channel, and then back to the show you were watching.
As other posters have mentioned, this problem is not isolated to ABC.
Dish has been through several firmware updates over the last 6 months and has still has not been able to fix this problem. PAs my Dish bill goes up, so does my dissatisfaction. Thankfully, there is an alternative.
We need to hear what SF OTA saw (or possibly all west coast). No problem here in NY.
Tonight we recorded "In the Motherhood" on San Francisco ABC KGO 7. While we don't plan to watch that show again, the period of time between the start of the show and about 4 seconds into title screen was without audio. Had to ff beyond and rewind back to just before the audio started up. Don't know if that was true for OTA.
"Grey's Anatomy" on the same channel was fine in the next hour.
We are having this intermittent problem more and more, but we had it before L6.18. Still have the other audio dropout problem. Still have jerky video. Still don't have whatever they did on the ground to fix St. Louis. Still have not received the courtesy of a response to my emails on the subject. Still p*ssed about the latter.
Tonight, while watching a DVR'd Big Bang Theory, lost audio for about 1 minute. Then while watching live 2 1/2 Men, lost audio for about 30 seconds. In addition, lost the ending of 2 1/2 Men due a commercial that ended straight into the credits. Not sure if this is Dish or Channel 5's problem. Not happy!
I just want to confirm that indeed the STL audio issues seem to be a thing of the past. I have noticed no issues for several weeks.
I also want to apologize for being a bit testy about this issue, but I felt that my complaints to Dish Network were falling on ears of people who didn't care. Obviously someone cared, but that same customer service needs sent down to the CSR's.
So I am a happy camper now and I hope those of you that still have issues are more patient than I was.
Thank you for your email. We apologize for any inconvenience this issue has caused.
Thank you for providing the information for our engineering department. Bla bla bla.....
They are currently working towards a resolution for this issue.
Unfortunately, we do not have a status report for this situation at this time. :nono2::nono2::nono2:
Your business is greatly appreciated bla bla bla.....
DISH Network Technical E-care
DISH 500 vip722 /L6.18/dual mode/ HDTV via component and TOS/SDTV via modulator/Sling classic on SVID and RCA audio
Most of the recent discussion here seems focused on locals in specific markets, and I agree that it's good that these local channels have experienced improvements. However, even more customers would be helped if the more general audio problem were fixed. Again, just to be absolutely clear:
1) Use a satellite channel which is not a local, to reduce any chance of this varying by market or broadcast type. For example, use Food Network HD.
2) Use Dolby Digital as the audio type, with a Dolby Digital receiver connected via optical providing the sound.
3) Watch completely live television. Verify that there are no audio dropouts heard and everything works as expected.
4) Use the "pause live TV feature" to pause the programming for a few minutes. Watch the programming in this "delayed" mode. Verify that brief audio dropouts (~1 second) are heard every so often, but that if one backs up and replays a section where a dropout is heard, the audio is fine the second time.
Is this issue still present for folks or not?
Following the steps above, I have them present with Platinum HD channels such as HDNet Movies, but not with regular HD channels such as Comedy Central. I start to wonder if it's not a problem with HDNet.
Besides the original question, I have yet rare but clear audio dropouts with OTA PBS despite having a 100% perfect OTA signal. For example, I had two or three dropouts while watching a recording of "We Shall Remain." Notice that it doesn't happen with all PBS shows, normally only with new, high quality prime time stuff.
All of my PBS OTA recordings yesterday had audio problems. I don't watch them live it was pretty depressing. I'm gonna check today to see if it is still happening plus check FOX local so I don't get a surprise recording "24" OTA on Monday
Last night, 2 hours of HBO programming and 2 hours of USA programming had no audio dropout. On the other hand, "Cold Case" from the satellite feed of KPIX 5 CBS had three very annoying audio dropouts. Just thought I'd post this info occasionally for what it's worth.
I have L618 on my 722. In the last few days, suddenly 2.0 audio signal stopped being passed onto my receiver and I can only hear noise from the subwoofer but no audio through the rest of the speakers. The receiver indicate 2.0 audio, but no audio. When the program goes to 5.0 audio, the sound came back. I usually only watch HD programs and now if we go to a local ad or local program which output 2.0 audio, there is no sound. I talked to Dish tech support and we could not resolve the problem. Does anyone experienced this or have any insight to this issue?
We never watch live TV, (that’s why we have a DVR…) :eek2:
so I have no data there. But the short one word drop outs happen on all recorded programming…. (All) And yes this is using a DD link to a DD receiver.
As a side note we have never see this issue watching the same recorded content on the SD TV running off the TV-2 modulator
I can't believe this issue (i.e., the one word/one second audio drop-outs when using the optical link and watching non-live content) has been around this long. Is it possible that Dish Network only has analog audio connections for testing? Or that the issue is so complex that they simply can't fix it? This issue is trivial to reproduce, and impacts nearly everyone who uses this hardware configuration.
It's not new, it's not a mystery, but it's incredibly irritating. I'm really starting to think about switching to AT&T U-Verse, since the "wait, what was that word?" viewing experience is getting to be a real deal-breaker.
I have to conclude that it doesn't happen to the folks in the Denver area. They are closer to the satellites. It is impossible to believe that Echostar engineers would put up with this in their own homes. Of course, they may get their TV from cable....:eek2:
I see no mention of Software Revision L6.51 or L6.52. Are the various revisions specific to geographic areas? Colorado isn't that far from Albuquerque, yet I see no mention of the software that shows on my (third) 722k -the L6.51 revision. Where am I missing the proverbial boat??