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VIP622 and Panasonic Projector: flicker

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by pred02, Jul 22, 2007.

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  1. FogCutter

    FogCutter Godfather

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    Nov 6, 2006
    Good point. Be interesting to see how Panny treats legacy customers. Of course that assumes the HDMI spec Dish adopted is truly compliant and not an interpretation.

    I am amazed how difficult it is for these companies to hit the spec. Samsung just dropped a major Blu-ray product (DVD 2400) because they couldn't hit the spec by a deadline in October. Sony had a heck of a time getting their first Blu-ray player to market. As consumer products continue to grow more complex we can probably expect more of the same.

    I'm closing in on a Denon Blu-ray. The 722 can wait.
     
  2. wje

    wje Godfather DBSTalk Club

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    Mar 8, 2006
    New England
    Yes, HDMI has been a problem for every manufacturer. Not only is it absurdly complex, but the spec (as is frequently the case) was poorly written. Now that we're up to 1.3, things are looking better. At least, there's a mandatory compliance requirement and test suite for certification now.
     
  3. FogCutter

    FogCutter Godfather

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    Nov 6, 2006
    HDMI is all about copy protection, and you know, I bet someone will beat it by the time the industry settles on a standard.

    I decided to put sanity aside and buy the new Denon Blu-ray DVD player. Turns out it won't be available until late December/January.

    By that time sanity will certainly return. So much for impulse buying.
     
  4. pred02

    pred02 AllStar

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    Nov 14, 2005
    Was anyone able to resolve the problem with the VIP622 and the Panny Projectors? I am still under warrenty for the projector but not for long. It's ridicilous to take it off the wall and ship it, be without it for a while because of the VIP622 software upgrades. Dish upgrades their buggy software almost every night, and it is just their device that is the problem. Of course, tech support pointed a finger at Panny, but I am hesitant.

    The quality of Dish recievers is crap. I had the 622 die twice, HDMI port died once, and the VIP211 hdmi port just died on me. Because it's been 14 months since I purchased the VIP211 they want to charge me for the HDMI replacement.
     
  5. FogCutter

    FogCutter Godfather

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    Nov 6, 2006
    My only thought is to contact Panny and talk to someone. I can't believe they are charging for firmware upgrades, in or out of warranty. It happens, but not often and usually with smaller companies.

    I'm going to stay with component connections until I upgrade my receiver, and I really think I'm jumping ship over to D*. My bill goes down like $35 a month and I get six HD channels I really want, plus my HD storage will double. Just need to convince the wife -- what am I saying? I'm doomed before I start.

    Don't blame you for not wanting the down time. Panny needs a better means of firmware upgrades for sure.
     
  6. shamrock84

    shamrock84 Cool Member

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    Sep 22, 2007
    I was actually able to get this issue resolved and am going to pick up my projector from the local UPS location in about 1/2 hour. I shipped it to them last tuesday 10/16 and the delivery attempt was 10/24 FWIW. They said it was covered under warranty so I only paid for the shipping to get it there. I'll try it out through HDMI tonight and post here with the results. If you have any questions I can help you out just shoot me a PM.
     
  7. FogCutter

    FogCutter Godfather

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    Nov 6, 2006
    shamrock84,

    Fingers crossed! I think I'm going to use the last three weeks of warranty coverage and have mine updated as well. I've seen some posts about some other benefits of a newer firmware version, but nothing official from Panasonic. Since I am going to be taking everything to HDMI in the next couple of months, it's better to be safe than sorry.

    FTR I spoke to Scott in repairs at Panny -- he was aware of the issue with Dish and knew of the firmware update. Doesn't get better than that.
     
  8. shamrock84

    shamrock84 Cool Member

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    Sep 22, 2007
    For those interested I got my projector hooked back up last night and success! Watching high def through my HDMI cable works just fine. :)

    They also replaced the Iris which I've read on the AVS forums can be a real problem later on too so I'd probably recommend sending it in if you can afford to wait the week or so without it.

    I have to give props to Dish Network support on this as they contacted me directly after seeing my postings here and really hammered out the issue with Panny who was resisting fixing on their end. Worked out great in the end!
     
  9. FogCutter

    FogCutter Godfather

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    Nov 6, 2006
    My Panny is en route as I type. Scott at Panasonic knew of the issue and gave me how to handle the return for service. The iris replacement is a bonus, I've had no trouble but others have. Good to see Panasonic get behind these issues.

    A special thanks to the unseen watchers at Dish who facilitated all of this. I was within a week or so of jumping to D* to get Sci-Fi HD, but not any more. They went well out of their way to help shamrock84 and the rest of us and I am very grateful.

    Think I'll go down to the theater room and stare at the wall for a while.
     
  10. shamrock84

    shamrock84 Cool Member

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    Sep 22, 2007
    :lol:
     
  11. pred02

    pred02 AllStar

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    Nov 14, 2005
    Does anyone know if this Panasonic issue persists also with the VIP722? I am in the process of a Dish upgrade, so if I can solve two problems with one stone please let me know.

    Thanks!
     
  12. pred02

    pred02 AllStar

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    Nov 14, 2005
    Ok, in regard to the firmware upgrade I just spoke to Ron at Panasonic. He was very helpful and I got through to him immediately. However,he said that for my Panasonic model PT-AX100U he does not see any firmware upgrades and that the default version is 1.00.

    To the folks that sent their projectors for an upgrade, what version did you upgrade to? Ron said he will call me back on Monday after he does some research.

    My warranty expiries in 3 weeks, so if I am to do the upgrade I have to do it now.

    Please let me know.

    Thanks in advance.
     
  13. shamrock84

    shamrock84 Cool Member

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    Sep 22, 2007
    Yes this is an issue with the VIP722 as well. I have a 722 and it was fixed with the firmware update.
     
  14. shamrock84

    shamrock84 Cool Member

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    Sep 22, 2007
    I'm not sure what my firmware version is but this doesn't sound right. I will check to see if I can tell what the firmware version is on my projector and let you know.
     
  15. pred02

    pred02 AllStar

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    Nov 14, 2005
    Shamrock... thank you very much!

    You have the PT-AX100U as well?

    Thanks!
     
  16. kckucera

    kckucera Legend

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    Jul 31, 2005
    As a recent victum of Panny support I can assure you that you have not yet seen their dark side yet. Are you aware that the sealed optical block is only a 2000 hour item then out of warranty. It costs over $1000 and once it starts going your system will look as if the bulb is going and color shifting. Only after replacing bulbs does it become apparant that the problem is their organic LCD panels and polarizers. Then there is the month long back and forth about where in their literature it says 2000 hours, Oh only an arbitrary decision on their part. Lawyers then exchange words and now you end up paying the lawyer more than Panny.
     
  17. shamrock84

    shamrock84 Cool Member

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    Sep 22, 2007
    Yes I have the PT-AX100U paired up with the ViP722 through HDMI.
     
  18. CyberZombie

    CyberZombie New Member

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    Mar 13, 2006
    The correct version should be 112

    FYI... This is how you can check yours:

    These steps are to be
    done on the projector itself:

    - With the projector running normally:

    1. Press POWER.
    2. Press RIGHT, UP, DOWN, UP, DOWN, ENTER to get to the EXT OPTION
    screen
    3. Scroll to Self Check and press ENTER
    4. The software version we need is the first number on the second line
    and it's the number just after "MM: ".

    The version should be either 104, 106, 108, 110, or 112.
     
  19. pred02

    pred02 AllStar

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    Nov 14, 2005
    Thanks for the heads up everyone. I will call Panasonic today/tom and tell them the firmware for the PJ. Hopefully they will issue an RMA. Sometimes its hard when speaking with inexperienced techs.

    Thanks!
     
  20. FogCutter

    FogCutter Godfather

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    Nov 6, 2006
    Yikes. That's horrible. So the only way not to fall into that is when the bulb goes, ditch the projector. What did you wind up doing?
     
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