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ViP622/ViP722 - L6.14 Software Experiences/Bugs Discussion

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Rob Glasser, Sep 19, 2008.

  1. Sep 24, 2008 #41 of 139
    casolorz

    casolorz AllStar

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    Oct 25, 2006
    I haven't tried pulling the power. I did have to do a reset by holding the power button for a few seconds on the actual dvr (not remote) because I had scheduled a show to record yesterday and the unit didn't respond for at least 5 minutes after I pressed "done".

    I have 60something timers I think.
     
  2. Sep 24, 2008 #42 of 139
    Ron Barry

    Ron Barry 622 Tips & Trick Keeper

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    Dec 10, 2002
    Yeah.. Do a power cord reset. Not saying it will correct the problem but that will rule out it being a glitch in the memory.

    When you are home. Check how many timers you have and timer events (Timer events show up when you press DVR twice). Also go down your timer list and see how many DVR Passes you have. Those have in the past have cause slowness in creating timers when people have excessive amounts. Perhaps something changed in the last two releases that might be brought about with a large number of Dish Passes (total guess but something to look at).

    The other stuff is interesting too, just want to see if we can get by the lag of performance to make sure that is not effecting the other issues.
     
  3. Sep 24, 2008 #43 of 139
    phrelin

    phrelin Hall Of Fame DBSTalk Club

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    Northern...
    As some of you know, I've been struggling to help Dish with an audio dropout problem. They wanted my 722, so they sent a refurb to replace it which didn't work. So they sent another refurb which still had the plastic sheets on the front and does seem to work. However, it has version L6.13. That's fine with me, except that if it never gets L6.14 and get's hit with L6.15 I can see the potential for serious problems. Is there any way to force an update download?
     
  4. Sep 24, 2008 #44 of 139
    Ron Barry

    Ron Barry 622 Tips & Trick Keeper

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    No way to force an update. Why do you see a potential for serious problems phrelin. My guess is that the receiver is not in the list to get L6.14 and will eventually get it or the next update depending on what Dish decides in terms of updating the receivers.
     
  5. Sep 24, 2008 #45 of 139
    phrelin

    phrelin Hall Of Fame DBSTalk Club

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    Northern...
    Oh I'm probably just being paranoid. I just think sometimes they add code in an update rather than replace it all. I'll just quit worrying. Thanks for the reply.:)
     
  6. Sep 24, 2008 #46 of 139
    TulsaOK

    TulsaOK New Member

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    It ain't paranoid when they're out to get ya.
     
  7. Sep 25, 2008 #47 of 139
    casolorz

    casolorz AllStar

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    Oct 25, 2006
    Resetting the power might have fixed the slowness, thanks. However the other glitches may still be there, at least the OTA double recording happened today. The history of recorded events showed one of the OTA shows as recorded, one of the non OTA shows as skipped and the other OTA event at the same time had no status on the right side, but it was skipped.
     
  8. Sep 25, 2008 #48 of 139
    fwampler

    fwampler Legend

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    Dec 2, 2005
    Not sure if L6.13 or L6.14 fixed my resume feature, but I tested it with L6.14 and it works just fine now. That's really a nice "fix" since I was having to record( pencil) "time left" to start back at the proper starting point when returning to a movie.

    Nice fix.
     
  9. Sep 25, 2008 #49 of 139
    EXTACAMO

    EXTACAMO Godfather

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    Apr 6, 2007
    Update. After repeated tries to verify my account with Dish Online I finally E-mailed them and they had to verify my account # for me once I provided them with my phone # attached to the account.
     
  10. Sep 25, 2008 #50 of 139
    Rduce

    Rduce Legend

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    May 15, 2008
    I have noticed that while I do not get the phone message warning, I am getting the periodic black frame drop out every now and then. Also, I find that using the PIP seems to confuse things and the video becomes sort of “hurky jurky” until I turn off my 722 and then turn it back on. Also, for some reason I am now having double digit report of lost locks, whatever that is. It used to read like 6 for tuner 1 and an 8 for tuner 2. Now routinely they are like 19 and 36...
     
  11. Sep 25, 2008 #51 of 139
    SkipperTW

    SkipperTW Mentor

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    Jan 23, 2008
    Just got 6.14 - Came home, stuck on looking for Sat. Did a hard reset, same issue... Reset one more time, ran a check switch and all came up... There are a few timer issues though. I did repair manually...

    We will see. Very excited about online schedule feature (hope it's worth the wait). I still miss my TIVO!
     
  12. Sep 26, 2008 #52 of 139
    swissy

    swissy AllStar

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    Oct 26, 2007
    I had blank frame problems twice on OTA HD recordings last night. No audio drops. I get TNT "underwater" audio at times. Only on TNT though.

    Response time is painfully slower when getting into my recorded events. I'll try a power cord reset to see if that helps.

    On a side note, they moved the CC menu item again (6.13 and still in 6.14). I wish they would give me a one button CC, but if they don't please stop moving it. I have to redo my remote's macro every time they move it.

    Other than those petty gripes, no real issues so far.
     
  13. Sep 26, 2008 #53 of 139
    SkipperTW

    SkipperTW Mentor

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    Jan 23, 2008
    This is new and exciting - I now have my 722 lock up every night after the software (really everytime it re-boots it gets stuck on finding sat signal 62.5) I am on the Eastern Arc...

    Hope it gets fixed (Only started after 614 update...)

    I can fix it but i need to run check switch every time...
     
  14. Sep 27, 2008 #54 of 139
    tnsprin

    tnsprin Hall Of Fame

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    Mar 15, 2003
    Still seeing the problem that OTA signal drops to zero. It is has been seemingly randomly hitting the two Vip622's that I have hooked to the antenna (don't have the third connected to an OTA antenna yet). In each case the other 622 was still seeing a normal signal for OTA. A power button reboot has fixed it each time. The OTA connection is seperate, not using the same wires as the satellite connections.
     
  15. Sep 27, 2008 #55 of 139
    olguy

    olguy Hall Of Fame

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    Jan 9, 2006
    Both 622s got it yesterday afternoon. They had both been off for 13 1/2 days. I live in far northeast Houston and that's how long we were without power. Anyway, when I turned them on and they did the thing and finally booted up I checked and still had 6.12. Turned them off and started rolling up extension cords, putting away the generator, taking the lil 1/2 ton unit out of the bedroom window etc. I was busy for a couple or 3 hours. When I turned them on and checked, they both had 6.14. One of them missed one Stargate Atlantis and half the other last night. But the history indicates they were both recorded. This 622 has never missed a recording so...
     
  16. Sep 28, 2008 #56 of 139
    bill-e

    bill-e AllStar

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    Apr 13, 2006
    I just started getting black frames as well but I just started downloading a free TV show. When the show stops downloading I'll see if the black frames continue. I didn't notice them until I started downloading.
     
  17. Sep 29, 2008 #57 of 139
    Sunnyatthebeach

    Sunnyatthebeach Cool Member

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    Feb 26, 2008
    Check out this online chat with Dish Tech Support at
    http://tech.dishnetwork.com/departm...l/content/tech/chat/techchatadvcustform.shtml

    My problem description:
    ViP722 with L614 software
    TV2 won't play back TV Entertainment programs downloaded with DishONLINE. TV1 plays them back just fine. On TV2, the screen says "Please wait..." forever. An electrical disconnect and reset/reboot of the receiver have no effect.

    Please wait while we find a representative to assist you. In order to ensure we are providing you with the highest level of customer satisfaction, this conversation will be recorded.
    All agents are currently busy. Please stand by.
    An agent will be with you in a moment. Thank you for your patience.
    The next available Agent will be with you in a moment.
    All agents are currently busy. Please stand by.
    An agent will be with you in a moment. Thank you for your patience.
    You have been connected to (24DrDcb) John Kr.
    (24DrDcb) John Kr: Thank you for choosing Dish Network the leader in DVR and HD. I will be happy to assist you today. Please give me 2-3 minutes to access your account and review the information you have already provided.
    (24DrDcb) John Kr: I’m very sorry to hear that you are having an issue. I’d be happy to resolve that for you.
    (24DrDcb) John Kr: How long have you had this problem?
    <me>: Since I started using the feature a few days ago.
    (24DrDcb) John Kr: Have you experienced any severe weather,?
    <me>: That's a stupid question that has nothing at all to do with the problem I described. Why can't you just fill out a TPR and submit it to Engineering?
    (24DrDcb) John Kr: That is not a stupid question. It is relevant to the issue.
    <me>: How is it relevant?
    (24DrDcb) John Kr: Electrical storms can cause issues with DVRs.
    <me>: The programs play back just fine on TV1. They do not play back on TV2. How can that have anything to do with the weather three days ago or now?
    (24DrDcb) John Kr: Electrical storms can cause issues with DVRs. Static build up. The question wasn't meant to start an argument. I was asking to see if possibly a reset would correct, or that a grounding issue may be causing this.
    <me>: If you bothered to read my problem description, you would see that I had already done a reset. Also, there are no electrical storms in this zip code.
    [at this point he just disconnected the chat]
    Thank you for visiting Dish Network. You may now close this window.
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    ---------

    Does anyone else have this playback problem on TV2?
     
  18. Sep 30, 2008 #58 of 139
    ImBack234

    ImBack234 Godfather

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    Aug 26, 2008
    Yes.
    I noticed the same problem with 6.12 and it still isn't fixed. But it did used to crash my receiver which it doesn't do anymore.
    I just wrote it off as it's just like OTA can only be played on TV1. From what I've read cause I don't have OTA hooked up.
     
  19. Sep 30, 2008 #59 of 139
    Henry

    Henry Retired Member

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    Nov 15, 2007
    Pine, CO
    Maybe you should calm down and try again, Sunny.
     
  20. Sep 30, 2008 #60 of 139
    Ron Barry

    Ron Barry 622 Tips & Trick Keeper

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    Dec 10, 2002
    got a lot of the momentary black frames watching Hereos last night via OTA in SoCal. Anyone else in SoCal see this? It recorded content not live.
     

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