I wrote to Tech about this issue and got the following response: "Dear Valued Customer, Thank you for your email. We apologize for any inconvenience that this may have caused. Our engineering department is aware of this issue. It has been determined the issue is software related and we are actively working on a resolution. Your business is greatly appreciated and we thank you for allowing us to be of assistance to you. Thank you, Shane D. DISH Network Technical E-care"