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ViP622/ViP722 - L6.15 Audio Related Issues Discussions

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Ron Barry, Jul 8, 2008.

  1. DJ Lon

    DJ Lon Legend

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    Nov 3, 2005
    I wrote to Tech about this issue and got the following response:

    "Dear Valued Customer,

    Thank you for your email. We apologize for any inconvenience that this may have caused. Our engineering department is aware of this issue. It has been determined the issue is software related and we are actively working on a resolution.

    Your business is greatly appreciated and we thank you for allowing us to be of assistance to you.

    Thank you,

    Shane D.

    DISH Network Technical E-care"
     
  2. Todd Nicholson

    Todd Nicholson AllStar

    98
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    Jan 7, 2007
    I have yet to get 6.15 up here North of Seattle. I guess it's still not a full roll-out.
     
  3. plasmacat

    plasmacat Legend

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    Mar 14, 2007
    I posted previously - I have a 622 and the problem is much worse on ABC than it was before (San Francisco). It is certainly not cured.
     
  4. moman19

    moman19 Icon

    710
    1
    Oct 22, 2004
    Interesting. I guess this just proves that E* still has some work to do to create a universal fix.
     
  5. phrelin

    phrelin Hall Of Fame DBSTalk Club

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    Jan 18, 2007
    Northern...
    This presents a curious contrast to my experience so far.

    During the holiday weeks when nothing is on, we have been wtaching two season shifting sets of recordings from the Fall, CBS "The Unit" and ABC "Private Practice".

    As CBS shows did before L6.15 "The Unit" still has infrequent dropouts on both my 722 and 612 which don't cause the dolby to switch off/on.

    As ABC shows did during the entire Fall Season, "Private Practice" does have frequent dropouts on my not-fixed 612 making the some episodes almost unwatchable even though the 612 never causes the dolby to switch off/on. But those dropouts are gone when the same recording is played back on my 722.

    Although there is a dearth of new episodes of scripted shows, this week I will be recording on my 722 "Eli Stone" as well as the Dick Clark New Year's Eve thing plus the Rose Parade and Rose Bowl from ABC and a New Year's Eve thing from Fox.
     
  6. moman19

    moman19 Icon

    710
    1
    Oct 22, 2004
    Phrelin,

    I can see why the fix is so elusive when we all seem to be reporting different results. Nothing seems consistent at this point. My 622 seems cured of the issue but the problem lingers on my 722 (which I thought was identical other than the faceplate color and the drive capacity). Others are reporting no change on their 622s while some have seen improvements.

    Just to compare notes: Do you ever experience audio dropouts during events that are live or on video tape? As for me, I never seem to catch a dropout on any "video" event on the problem channels. This includes The Today Show, NBC Nightly News, Leno, Football events, etc. I may catch a dropout during a commercial (which I usually zip through anyway) but never the main event itself. It's only when the program material is on film. In fact, the commercials are usually on film.

    Just wondering if you experience this phenomenon as well. If I am correct, it should not interfere with your Dick Clark festivities.
     
  7. bobr

    bobr Cool Member/Supporter

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    Mar 23, 2002
    I had dropouts yesterday on CBS durring the football games.

    622 in Single mode connected to JVC LCD.
     
  8. moman19

    moman19 Icon

    710
    1
    Oct 22, 2004
    So much for that theory.....

    I watched the entire Miami - Jets game and never heard a dropout. :confused:
     
  9. ChuckA

    ChuckA Hall Of Fame

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    Feb 7, 2006
    I tried watching my cowboys play, but it seems they all dropped out. :rolleyes::mad:
     
  10. phrelin

    phrelin Hall Of Fame DBSTalk Club

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    Jan 18, 2007
    Northern...
    I'll let you know about the ABC New Years and the NBC New Years stuff.

    I can't recall ever having a dropout on Leno or Letterman. We do record them and watch the parts we want to watch.

    I don't record any of the morning shows or nightly news shows. We do watch live sometimes, but that's no help. During the recording I sent to Echostar engineering there were local ABC and Fox news recorded with lots of dropouts.

    My 722 decided to make a liar out of me by giving me a couple of dropouts in the last four recorded episodes of "Private Practice" (ABC). Nothing significant that would interfere but there they were, those moving syllable dropouts.

    My "control" is my 612 which has no software fix and still has the dropouts on everything, but which are just a little annoying as for whatever reason it does not affect my dolby and are very instanteous. But they are always there. However, unlike the 722, they aren't always there when I skip back, sometimes they are in the same place, and sometimes they move syllables.

    It appears they have eliminated the dropout on Fox in the Bay Area DMA with whatever they did. It appears on my 722 that it reduced the frequency of dropout on ABC. It appears that it did not alter the infrequent dropouts on CBS. I guess I'm going to have to watch my season shifting recordings of Heroes to see what's happened with NBC.

    And for some reason, I'm now getting some instanteous dropouts on recordings from HBO and TNT. If I weren't so tuned in to listening for dropouts, I probably wouldn't even notice those.

    I'm going to be very curious as we return to regular programming in January. I just don't see a clearly identifiable pattern other than these are audio dropouts with no simultaneous visible video effects.

    What's even more curious is that so far I've seen no reports of a similar problem with the 211 DVR conversion.
     
  11. rexa

    rexa AllStar

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    Aug 7, 2008
    OT -- Phrelin image

    Phrelin, seems you changed your icon picture around the time of the new forum look.

    I assume the picture may really be you. Thats good but it seems a bit blurry for some reason. Seems to me a bit inappropriate since your writing is so clear. Maybe you are going for sort of an artistic Van Gogh look? My one vote would be for a clearer icon.
     
  12. phrelin

    phrelin Hall Of Fame DBSTalk Club

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    Northern...
    Yeah, I was trying to be arty, but at 100x100. So how's this?

    It's a picture one of my kids took a couple of years ago, of me working at my computer on a Christmas pic of my wife and I.
     
  13. Jan 1, 2009 #133 of 141
    rexa

    rexa AllStar

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    Aug 7, 2008
    Looks better to me.
     
  14. Jan 2, 2009 #134 of 141
    phrelin

    phrelin Hall Of Fame DBSTalk Club

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    Jan 18, 2007
    Northern...
    Well, after all the New Year's stuff, I think I can summarize my ViP722 (with L6.15) HD channel audio dropout situation as follows:
    • Locals seem to still have slight and infrequent dropouts which no longer turn the dolby off/on. Listed in decreasing order of frequency of dropout based upon a very limited sampling: ABC, CBS, Fox, NBC. This is from the San Francisco Bay Area locals.
    • Cable channels now have slight and infrequent dropouts which don't turn the dolby off/on. This also is a limited sampling of TNT and HBO. EDIT: Also on SciFi tonight (Stargate Atlantis)
    • The dropouts most frequently disappear when I skip back, sometimes repeat at the same point, and sometimes move syllables.
    • Many times, these dropouts are almost negligible requiring a really high awareness. But many times they annoy my better half.
    With series shows returning over the next few weeks, I'll be curious to see if they continue to manifest in this way.
     
  15. Jan 2, 2009 #135 of 141
    24dB/octave

    24dB/octave Cool Member

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    Sep 30, 2008
    Wish I could check out L6.15 on my 722...it was downloaded, then 2 days ago my receiver completely crapped out. I've got a new one on the way, but I suppose I will not have the updated firmware, and with other negative reports about L6.15, perhaps it won't be downloaded any time soon.
     
  16. Jan 2, 2009 #136 of 141
    356B

    356B Icon

    908
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    Oct 11, 2008
    Northern...
    I have to say that there has been a marked improvement with advent of the new software, at least for me. Audio drops are minor compared to what was dealt with late summer and fall. Is it perfect? no....but it's watchable / recordable, there were times this fall when my recordings had to be deleted because they were unwatchable.
    Happy New year,
    356B
     
  17. Jan 3, 2009 #137 of 141
    phrelin

    phrelin Hall Of Fame DBSTalk Club

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    Jan 18, 2007
    Northern...
    I too think we're well beyond the "unwatchable" sound dropouts of the past six months with regard to the Bay Area stations. I hope they're still plugging away in an effort to smooth things out a bit more though.
     
  18. Jan 5, 2009 #138 of 141
    dishcustomer722

    dishcustomer722 New Member

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    Jan 3, 2009
    Any "breaking news" on the audio dropout issue with local channels like ABC and Fox with 622/722 receivers? Will this new L6.15 software really fix the audio dropouts on all the channels once and for all?

    Has anyone actually received an email or talked on the phone with a Dish Network engineer about this in the past few days? Are they working hard on a fix at least? Are the engineers back from Christmas vacations to work on these issues?
     
  19. Jan 5, 2009 #139 of 141
    Ron Barry

    Ron Barry 622 Tips & Trick Keeper

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    Dec 10, 2002
    I have created a poll to try and capture the opinion of the users that have L6.15. Hopefully this will answer your question.

    http://www.dbstalk.com/showthread.php?t=149208

    My gut feeling on this one based on the reports is we might be talking about multiple issues here so I would say it is hard to answer the fixed audio dropouts on all channels once and for all. Lets see what the poll reveals, but based on my read of the L6.15 thread is that it has improved life for some, but others are still running into issues.
     
  20. tantrim

    tantrim New Member

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    Jun 17, 2010
    I have audio loss on SD channels and I go to Menu 611 when I hear sound I hit Select 000 and I have audio.
     

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