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ViP622/ViP722 - L6.22 Software Experiences/Bugs Discuss

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Ron Barry, Aug 5, 2009.

  1. phrelin

    phrelin Hall Of Fame DBSTalk Club

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    Jan 18, 2007
    Northern...
    I sent a PM to Ron asking if he had seen this before. To add to my response on the other thread, though the audio/video is fine, there is not signal lock or reading on Sat 119 Tr 7 Spotbeam 4 where Bay Area Local HD's are located but the Tr 8, 6, and 5 lock and read and that's on my 722 and 612.

    If anyone happens to get Tucson HD locals, I'd be curious if you could do a menu,6,1,1 from a local channel to see if you get a signal lock and meter reading as your locals are on Sat 119 Tr 7, but a different spotbeam.
     
  2. DJ Lon

    DJ Lon Legend

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    Nov 3, 2005
    It was NOT a recording in progress and I am not technically challenged regarding my Dish equipment. It was a movie I recorded a few weeks ago on TCM. There were no confirmation screens or anything. Hit view to watch live TV and came back to my recording list later and it was gone. Period.

    This is a "bug" thread and I posted a possible bug I have encountered. I didn't think it was a "shoot down another user because you don't believe it" thread.

    Now I'm sorry I said anything in the first place.
     
  3. TulsaOK

    TulsaOK New Member

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    Feb 23, 2004
    Don't get your boxers in a bunch. This could be an anomaly. It isn't a problem that's been reported by many people. I'm sure that what you're reporting is valid. Stranger things have happened. If it continues, please post.
     
  4. david_jr

    david_jr Godfather

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    Dec 10, 2006
    When I got home from work at 8AM the receiver was doing the same thing. I did not bother trying to reboot it, I just went to bed. This afternoon the receiver was working fine. I checked the settings and see that it is scheduled to take updates at 3AM. I wonder if something is causing it to take longer to receive the updates. I also checked the recordings and it did not record Regis on Tuesday either. This only seems to be a problem in the morning. In the afternoon and evenings it is fine, watching live or playing back recordings there are no problems.
     
  5. harsh

    harsh Beware the Attack Basset

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    Jun 14, 2003
    Salem, OR
    I get readings around 63 for 110W transponder 29 (spotbeam 44) to my market (Portland, OR). Everything seems in order in that respect with software version 622 on my ViP622.
     
  6. david_jr

    david_jr Godfather

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    Dec 10, 2006
    Same thing again today (yesterday) and a hard reboot wouldn't clear it either. No Regis again. In the afternoon everything is OK, same at night.
     
  7. moman19

    moman19 Icon

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    Oct 22, 2004
    Are you recording Regis on an OTA channel or Satellite channel. If yes, delete the OTA timer and create a new, timer on the sat channel. See if the issue resolves itself. There appears to be an ongoing issue with occasional OTA timers not firing. It happens to me but I've been unable to pin down the cause as not all my OTA events fail to record.
     
  8. david_jr

    david_jr Godfather

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    Dec 10, 2006
    Regis is set to tape off Sat channel. We have no ongoing timers set on OTA. Regis is set to tape at 0900 and when I get up at 0600 the receiver is already doing it. Its doing it right now. It's almost as if there's a switch going off telling the receiver to go into this mode and it doesn't clear till sometime mid morning or afternoon and then everything is fine until the next morning. Don't know when it stops doing it actually because I'm not availabel to watch it during the day and there is no one here till wife and kids get home around 3 PM. I am going to try check switch and hard reboot this afternoon after things clear up and see if that has any effect on it. Thanks for all the suggestions. Next step is tech support I guess (dread the thought of it).
     
  9. Slordak

    Slordak Hall Of Fame

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    Dec 17, 2003
    Here's a bug I hadn't previously run across, due to it requiring very specific circumstances to reproduce:

    1) Unsubscribe from a channel package via telephone.
    2) On the ViP622, start modifying a favorites list which contains the channels which were will "become red" in a few minutes.
    3) As the subscriber update message reaches the receiver, attempt to remove the channel from the favorites list.

    After step #3, the remote will become unresponsive and the receiver will lock up. After 5 or 10 seconds, the screen will go black and the receiver will reboot (with the distinctive "fans going into overdrive" sound).
     
  10. hokie-dk

    hokie-dk AllStar

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    Feb 4, 2006
    I set up timers to record the VT - Neb football game on Saturday (9/19). The sat timer on my 722k fired and recorded properly, but the OTA timer on my 622 did not fire. This is the second time this has occurred.
     
  11. david_jr

    david_jr Godfather

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    Dec 10, 2006
    Think the receiver is dying. It is happening every morning and now lasting into afternoon. Today it didn't clear till after 3 PM. Apparently not a L622 issue.
     
  12. RoughDobermann

    RoughDobermann AllStar

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    Jun 13, 2009
    I may have found a "fix" for my jet engine-like 722 with 6.22 firmware. Every morning, my 722 is locked up and requires a re-boot. Today, I tried something new. I selected SAT on the remote and then held down the Select button. After about five seconds, the fan stopped screaming and a very quick "1 of 5" test went on. About ten seconds later, I had picture and audio again.

    I'll try this again tomorrow, when I'm sure my 722 will be locked up and screaming again, thanks to the Dish firmware geniuses.

    Just thought I'd share.
     
  13. david_jr

    david_jr Godfather

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    Dec 10, 2006
    Sounds like we are having the same problem. I will try this tomorrow when I get home. Are you convinced it is software and not hardware related?
     
  14. RoughDobermann

    RoughDobermann AllStar

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    Jun 13, 2009
    Well, it has now happened twice on two different 722s. They were fine with 6.18 and both showed the same symptoms after being "upgraded" to 6.21 and 6.22.

    BTW, I tried the press and hold select fix during this morning's fan exercise. It didn't work. I pulled power and waited about 30 minutes. Plugged it back in and the fan ran on max for about 10 minutes, then stopped.

    This really needs to be fixed.
     
  15. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

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    Dec 10, 2002
    Something must be unique here as so far I have only seen two reports on this. What is your configuration? How many Timers and Timer events are you configured for? What time is your nightly update set for? I would check it and make sure it did not get changed during the update. Also.. what is your physical installation like. Perhaps they updated the some of the safety parameters and what was considered safe conditions triggers a restart. So to be clear.. When this happens the box fan turns on but never stops?

    As for your select trick. I just think it was coincidence as that high fan you are hearing is that the box has locked up and rebooted or it is going through its nightly reboot that happens after the update. Checking your update time should rule out the latter.
     
  16. neworder

    neworder Cool Member

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    May 31, 2005
    Anybody with a vip722 and L622 having problems with the dishONLINE service?

    When I first got my receiver about a month ago, the dishONLINE service worked fine downloading movies over my internet connection. It then just stopped working and when you try and list what is available it just displays "Processing Your..." and will stay on that screen for about 2 minutes and then just kick you out to Live TV.

    I called dish and they said it was a problem with the receiver so they sent me a new one. The new one worked perfectly on the day I installed it and then the next day and currently it does the same thing and just displays "Processing You..."

    I wish I checked the software version that the new receiver had but I am thinking that it might have upgraded to L622 that night and now I am having the same problem.

    Just wondering what peoples results are with L622 and the dishONLINE service.

    Thanks.
     
  17. RoughDobermann

    RoughDobermann AllStar

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    Jun 13, 2009
    I have six total timers.

    Update is at 3:00am.

    My installation is the 722 connected to an Onkyo receiver via HDMI and optical audio (my receiver won't pass audio via HDMI). From there, HDMI to my Samsung LCD.

    Yes, the fan is running at full speed when I wake up most mornings. Some mornings everything is fine. Other mornings, splash screen is displayed but when I hit Select, no audio or video is displayed, but the Dish menus are all there. To fix that, I do a soft reboot.

    Again, this all started with 6.21 and 6.22. Everything was fine with 6.18.
     
  18. vtjman

    vtjman New Member

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    Jul 24, 2009
    Just wanted to add a bug that I noticed this morning for the first time and it is very much like what was described in a thread from a year ago.

    Can't post urls yet apparently.
    dbstalk<dot>com / showthread.php?p=1834030

    I noticed my 622 was rebooting itself several times while I was getting ready in the morning. I knew this was not good, so I pulled the plug and hoped a hard reset would correct it. I tried to record something and I got the message that I had reached the maximum number of events. Sure enough all events including skipped was at 576.

    When I tried to correct this by deleting various timers the box will always lock up and reboot itself now, EVERY time I delete each timer.

    I am now much under the 576 limit (I can't check right now because it is currently rebooting). Now it actually locked up and rebooted while trying to add a recording.
     
  19. TulsaOK

    TulsaOK New Member

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    Feb 23, 2004
    I had that same problem. There is a timer that's corrupt and until it fires and deletes itself, you will notice this behavior. Or, you could try deleting timers one by one until you find the bad one. It's a PITA but it will clear itself up eventually. It took about a week for mine to clear up.
     
  20. david_jr

    david_jr Godfather

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    Dec 10, 2006
    My update time is also set at 3 AM. I have 5 timers set:

    1 - Army Wives - all new
    2 - The Closer - all new
    3 - Monk - all new
    4 - Psych - all new
    5 - Regis & Kelly - all

    Nearly every morning the fan is running at full speed, the green light for TV1 comes on intermittently and there is no picture & popping noises on TV1 and snow with no sound on TV2. At first this would go on most of the morning, now it is not clearing until late aftenoon or evening. Last night it finally cleared at 8 PM. I tried your select button trick and it did not work for me. The reciever tends not to respond to soft or hard reboots anymore. Last night I decided to unplug the receiver from power before bed and this morning plugged it back in, but it just went right into its high speed fan endless reboot cycle again.

    I am connected by HDMI and optical audio to a Harmon Kardon receiver and out to TV1 (Samsung plasma) with HDMI & TV2 (Samsung LCD) by coax. My receiver is in a large walkin closet on a shelf with nothing within six inches on each side and top. The top of the closet has a vent allowing heat to escape through the ceiling and the closet doors are 4 ft wide and floor to ceiling louvres. I do not have a seperate fan installed and am not sure how to check temperatures. I can tell it runs pretty hot with the fan on full though, at least to the touch. As roughdobermann indicates we weren't having any problems until around the time of this roll out. Not 100% sure it started after the update though because until we had this problem I never checked the software version. Is there a way to force the receiver to redownload the software update?
     

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