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VIP722 humming noise when in off mode

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by big thunder, Jun 15, 2012.

  1. big thunder

    big thunder New Member

    3
    0
    May 27, 2012
    i have a dish 722dvr that is about two years old (bought out right). it has now started to make a hummimg noise when the unit is off. it is well ventilated and has never given me any problems. i tried a search and found some simalur things but not a direct answer.
     
  2. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    I would be happy to assist you. Can you tell if the fan is running or if the noise is coming from the HD? Have you unplugged the receiver from the electrical outlet for 10 seconds to have the receiver reboot? Are you getting any error messages? Please let me know. Thanks.

     
  3. parmont

    parmont New Member

    4
    0
    May 12, 2006
    big thunder,
    I had the same problem, with a couple of 722ks. Found out if I touched the top cover the noise stopped. Laid a book on one. The other I removed the cover and put some duct tape on the inside of the cover where it passed over the hard drive. DO NOT put tape on the hard drive. It might void the warranty. If you have to replace the unit, swap the covers before returning the defective one to Dish. I've done this twice.
    Hope it works for you.
     
  4. big thunder

    big thunder New Member

    3
    0
    May 27, 2012
    thanks for the replies.

    pressing on the cover has no effect. and yes i tried the reboot. it also has the latest updates. i really can't tell if its the fan or the hard drive. the unit does work properly and no error codes.

    i was planning to remove the top cover this weekend to diagnos the source. anything special to removing the cover ? just pop out the screws from the back?

    i don't think i have any warrenty as i bought it second hand sometime ago.
     
  5. Jim5506

    Jim5506 Hall Of Fame

    3,635
    32
    Jun 7, 2004
    Just remove the screws.
     
  6. big thunder

    big thunder New Member

    3
    0
    May 27, 2012
    well i took the cover off and found that it's just a noisy fan and not the hard drive. so i began to source a fan. ended up chatting with the dish tech support. low and behold because i have the protection plan and a leased 722 along with this owned outright unit, there sending me a replacement 722 in the mail. go figure!

    now thats customer suport.
     

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