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VIP922 finally kicked the bucket

Discussion in 'ViP922 DVR Support Forum' started by SandyG3, Aug 20, 2012.

  1. SandyG3

    SandyG3 AllStar

    64
    1
    Nov 28, 2002
    My VIP922 finally died after years of faithful service. I got the 922 the month they came out and it has been very good to me.

    Saturday night while watching free cinemax weekend it just shutoff. It tried to restart but no video output and the fans kicked into high gear. Unplugged it for 20 minutes and this time it actually came on. After bout 10-15 minutes of TV it shutoff again and kicked the fans into high with no video output.

    After numerous more reboots ; I finally visited DISH Tech support chat and talked to a lovely person name Rosy B. After a few minutes of troubleshooting; she determined I need a new 922. I should have it in 3-4 days.

    Just wanted to thank Dish Network for making a great product (its had its buggy issues along the way; but I really do enjoy my 922 and hope the new one lasts as long as my original).

    And yes I do have the home protection on the equipment through dish.

    Thanks,

    Sandy
     
  2. P Smith

    P Smith Mr. FixAnything

    21,341
    127
    Jul 25, 2002
    W.Mdtrn Sea
    It would be joyful to switch it to Hopper...
     
  3. MikeL DISH

    MikeL DISH DISH Representative DISH Representative

    20
    0
    Dec 28, 2010
    SandyG3,

    We appreciate your feedback and that's great to hear that you're enjoying the 922 receiver! If you have any further questions, please let us know!
     
  4. SandyG3

    SandyG3 AllStar

    64
    1
    Nov 28, 2002
    The new VIP922 works great; just wish I had not missed the Cinemax free preview weekend :(
     
  5. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    Please PM your account to me so I can review your options. Please let me know. Thanks.

     
  6. SandyG3

    SandyG3 AllStar

    64
    1
    Nov 28, 2002
    Info sent. Thank You Ray.
     
  7. Jan 2, 2013 #7 of 26
    bill-e

    bill-e AllStar

    95
    1
    Apr 13, 2006
    Mine died last month exactly the same way. I too had the warranty and got a replacement...didn't realize there might be "options" :)
     
  8. SandyG3

    SandyG3 AllStar

    64
    1
    Nov 28, 2002
    Well the replacement 922 is now down for the count.

    In the morning for the last week when I turn on the TV; the 922 is stuck at the sling loading screen. (apparently from the nightly restart/update). I have to unplug the power cable and then it will boot after about 30 minutes of trying.

    My recordings and DVR are working properly however. In the system info screen the HDD icon F: is now showing a red icon with a cross through it. I"m guessing the HDD is failing.

    I love my 922; but I guess I"ll be calling dish this afternoon again.
     
  9. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    Please PM your account number and verify your 4 digit PIN number on your account so I can assist you with a replacement receiver. Please let me know. Thanks.

     
  10. P Smith

    P Smith Mr. FixAnything

    21,341
    127
    Jul 25, 2002
    W.Mdtrn Sea
    Under Couters screen you could find some info about the HDD failure, the code.
     
  11. SandyG3

    SandyG3 AllStar

    64
    1
    Nov 28, 2002
    Ray; thank you. Information sent. And if its working when I get home I'll post some more information from the counter screen.
     
  12. Mojoe376

    Mojoe376 New Member

    7
    0
    Mar 9, 2013
    Glad too here somebody feels satisfied with the performance of the 922. Hope you don't get one of the five I returned for a refurb. Had nothing but locking issues with the model. Would work fine for about two weeks than problems would start. None of my five lasted over two months total. Went back to 722, 722k. Now it's made me jumpy about trying the Hopper.
     
  13. AZ.

    AZ. Legend

    144
    4
    Mar 27, 2011
    Boy and I thought my run was bad over 2 years!!!

    And people on the forums wonder why we wanted a free hopper/sling just from all the BS you have to put up with!
     
  14. SandyG3

    SandyG3 AllStar

    64
    1
    Nov 28, 2002
    Looked like the old receiver was showing some smart hdd errors which seemed to go hand in hand with the symptoms I was seeing (locking up; garbled recordings etc.) Replacement receiver came in last night.

    Thank You again for your assistance Ray.
     
  15. Rduce

    Rduce Legend

    337
    9
    May 15, 2008
    My six week old one has been getting progressively worse over the past couple of weeks and finally went nuts over the weekend so a replacement is on the way. I will no play games with the model, if the next one goes bad as well, I will ship it back and stick to my 211 and save myself $17 a month!
     
  16. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    Sandy,

    You're welcome! Please let me know if I can assist you further. Thanks.

     
  17. Jimhawkins

    Jimhawkins New Member

    1
    0
    Mar 21, 2013
    Please I need help regarding my vip 922
    I had it since 12 /2012
    And it happens that when i wake up in the morning to find tv1 light IS on while reciever was on standby mode and actually i check on tv to find that reciever is still shut but the light is on ???
    It happend three times so far which makes me feel it takes place when system is updating overnight
    However it happened today again at 10:30 pm when reciever was also in standby mode and i was reading in the living room that the green light of tv1 is on
    I turned my tv on to see if it automatically turned but it is still on standby with dish logo and the regular message to push select button to watch tv
    A minute or 2 the the green light of tv1 on reciever is gone as if nothing happened
    Any ideas of the cause ??
     
  18. P Smith

    P Smith Mr. FixAnything

    21,341
    127
    Jul 25, 2002
    W.Mdtrn Sea
    gremlins
     
  19. Rduce

    Rduce Legend

    337
    9
    May 15, 2008
    Mine will show the record led on when it is not set to record anything, it will not be recording anything, just the record light is on. Have to reboot it to get it to turn off.
     
  20. SandyG3

    SandyG3 AllStar

    64
    1
    Nov 28, 2002
    Finally got around this weekend to setting up the new VIP922. After all the updates the box seems fairly stable and sling is working good. My only complaint is that this box is a bit louder than the other one (not sure if its fan noise or what). Just glad to have a stable box once again.
     

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