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VOD Fee?

Discussion in 'General DISH™ Discussion' started by Link, Feb 24, 2004.

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  1. backspace2

    backspace2 Cool Member

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    Feb 25, 2004
    The local may or may not pass that $25 saving onto me. Anyway it is good to know. That is one of my main obstacle in considering satellite. I don't want to deal with a bad installation especially I have HOA to deal with any mess.
     
  2. I agree the $5 fee sucks. But why are people saying the 510 is a crap device? I've had mine for a while now and absolutely love it. I had a ReplayTV for years and I like this box just as much. In fact, it responds way faster than my old ReplyTV ever did and has a 100hr HDD at high quality, something else I can't say about my old standalone. I guess the TiVo Season Pass would be nice, but that's just extra features to me. Maybe I've just been lucky and had no bugs yet.
     
  3. Mike500

    Mike500 Hall Of Fame

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    May 10, 2002
    Hey, Mainstreet!

    Just let the guy go directly to Dish Network. Let him have DNSC install it. I have learned from 32 years of experience that, "The customer is always right!" I used to try to convince them from my long term experience what is best for them. That changed some 20 years ago. I let them do as they want. Then, they come back to me for a rapair. The price just went up! You have to tear the hack job apart and redo it. Sometimes, there are ugly holes left in the aluminum soffit, the roof or the siding. Don't bother trying after the first attempt. It's his installation. Let him take his chances. But, what we both know about DNSC, the odds are against him. Maybe, he'd be one of the lucky ones, and we honestly hope he is right, and we are wrong.
     
  4. backspace2

    backspace2 Cool Member

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    Feb 25, 2004


    Who is DNSC? I have decided who I want to hire yet.
     
  5. jgoggan

    jgoggan Hall Of Fame/Supporter DBSTalk Gold Club

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    Apr 2, 2002
    Just to be fair -- there are a LOT of sucky retailers with their own installers out there too! He is free to go wherever he wants, of course -- but please don't try to suggest that going through Dish makes no sense and that all local retailers are a better option -- that certainly is NOT always the case.

    There is another benefit to going through Dish, in my experience -- and that is, if there IS a problem with a sucky installer, I get to call Dish and complain and, in some cases, get it resolved in a way that I could NOT have done if I only had the retailer to go back to. I've seen cases where the retailers pretty go "too bad" if you have a complaint. When I've ordered through Dish and the contractor that THEY sent messed up, I've been able to go back to Dish and, after some complaining of course, get them to fix the problem. I wouldn't have been able to do that if I had went through a local retailer who had sucky installers.

    In other words, it isn't like calling Dish is always a worse move. You pretty much need to hope to get lucky in either situation usually... :(

    - John...
     
  6. Mike500

    Mike500 Hall Of Fame

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    May 10, 2002
    Dish Network Service Corporation. Us professionals who post on the dealers and professional installers boards are always posting pictures of hack jobs, and they have the most examples of bad ones.

    I installed a pole mount at the edge of a front yard in one install. It was the only location, where he could get a signal to clear the trees. When I went back to replace a defective twin lnb from the known bad CSS9601 lot, I saw a DNSC install next door on the lower edge of the front roof. My customer said that they could no get a signal. The dish was mounted at what appears was a third attempt. There were three sets of other roofing cement covered holes all over the edge of the roof, where, apparently, no signal was found. From experience, I'd say that no signal would ever be found, unless trees were cut down or the dish; mounted on a pole in the front yard. My customer said that the installer came in a white van with Dish Network signs all over it. His neighbor said that they did not do ground pole installs.

    Here are some threads on a DNSC SuperDish install from other forums:

    http://67.39.17.6/superdish0.htm

    http://67.39.17.6/superdish0.htm

    http://groups.google.com/groups?hl=...669a.0402110854.4a3390a1%40posting.google.com

    http://www.dbsforums.com/vbulletin/showthread.php?s=&threadid=34353
     
  7. backspace2

    backspace2 Cool Member

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    Feb 25, 2004
    I agree. No matter who I go with. It is a crap shot. Often retailer refer back to the installer and many of these installers do go out of business. Right now I think I will check and see if I can find someone locally that is reliable to install the dish and see which will offer me the best deal. Hopefully the retailer will be able to hire the same installer.
     
  8. Mike500

    Mike500 Hall Of Fame

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    May 10, 2002
    If I were you, I'd go to the dealer and look outside at the install on their premisis and also ask the dealer for some references from previous installs. Go look at them. Maybe, go talk to the owner. Some dealers will not give you names and address due to privacy rules. Most will give you names and addresses of businesses, where they have installed.
     
  9. Mainstreet

    Mainstreet Legend

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    Jun 28, 2002
    That's not true. DISH Network has a "Trouble Call Referral Program". The retailer MUST warranty the original installation for 180 days - just like DNS, LLC (formerly DNSC). If the customer calls DISH instead of the retailer to rectify the situation, DISH refers the trouble call back to the original retailer via e-mail. The retailer has to schedule a service call by noon the following day by replying to the e-mail. If the retailer doesn't reply to the e-mail by noon the next day, DISH charges the retailer $100 and sends a DNS installer within 24 hours. If the installation is substandard, and has to be re-installed, the retailer gets charged $200. The retailer has a very good $$$ reason to resolve any installation related issues during the install warranty period. If they don't you still have a backup.

    Excerpt from the TCRF:
     
  10. backspace2

    backspace2 Cool Member

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    Feb 25, 2004

    I am in no hurry. Thanks I will talk to some of the neighbors first. I also with check with my HOA. They may know of any complaint. Just read that sbche.com also has dish.
     
  11. jgoggan

    jgoggan Hall Of Fame/Supporter DBSTalk Gold Club

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    It IS true in many instances. I don't care what the "official rules" are supposed to be -- it doesn't always work that way.

    There are more than just installation issues and such. As an example, I recently received a USED 811 instead of a new one. The local installer did not care. At all. Period. Told me it was new (even though it was obviously opened and the GROUNDING PRONG had been removed!) Wouldn't do anything about it. Only by going through Dish was I able to fix this. Had I ordered that unit through a retailer, I do not think I would have been able to get it resolved nearly as easily as I could because I happened to have gone through Dish.

    Again, you might be a great installer -- and that IS great! But I'm just saying that it isn't guaranteed by a LONG stretch that you'll necessarily be better off going through a local place than through Dish directly.

    - John...
     
  12. Mainstreet

    Mainstreet Legend

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    Jun 28, 2002
    And, Vice Versa.

    However, I still believe customers have a better chance of good customer service locally.

    Do you have a specific recent case where it HASN'T worked this way?


    By the way, we're talking about a new installation here. You are referring to upgrade situations. The customer can still chose later on if he wants to use a retailer or DISH directly for any future upgrades. On all new installations, if the retailer doesn't take care of the customer, DISH will take over (at the retailer's expense) and the customer is no worse off than if he'd called the 800 to start with.
     
  13. Tyralak

    Tyralak Icon

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    Jan 24, 2004
    Oh, God. Don't get me started on HOMOners ASSociations. They're nothing but a bunch of crooks, racketeers and busybodies. IMHO, HOAs should be outlawed.
     
  14. wickedtao

    wickedtao Guest

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    Dec 13, 2003

    The definitions of a basic install are quite different from a retailer installer and a DNS LLC installer. Pole Mounts, Non Pens, Tripods, trenching, Gable, not to mention wirless jacks for $20, plus quality materials are all included with a DNS install.

    Of course one is dependent on the installer themself, but the in-house employees are backround checked, DMV checked, credit checked, and OJT trained for 5 weeks before going out on their own. It took Dish 5 years for this plan of installation to become profitable. Seems that this is all in best interest to the customer. Can a retailer say the same?
     
  15. backspace2

    backspace2 Cool Member

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    Feb 25, 2004
    I will be interested in more information. You mean the retailers may charge more.
     
  16. wickedtao

    wickedtao Guest

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    Dec 13, 2003

    They "might" but this is according to what needs to be installed. If it's a simple layout then they will not charge more, but if requires any of the previously mentioned materials then they sometimes charge $50 for a tripod or $80 for a non penetrating roof mount, or $100 for a pole mount, or slaving a tv for $59, whereas with DNSC it is free.

    The payscale is different between the two, where In-house employees are paid hourly and employed directly, materials and labor are not an issue.

    Retailers and or contractors pay for their equipment; would you then give something out for free? Probably not.

    The quality of work can be disputed both ways, just remember everything you here is probably a bias opinion telling their side of it.
     
  17. jgoggan

    jgoggan Hall Of Fame/Supporter DBSTalk Gold Club

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    Apr 2, 2002
    Exactly -- that is what I am saying. He MAY be better off to go local. He MAY be better off to go through Dish. It's a gamble either way.

    I think this depends on area too, of course. I live in a smaller town. I have not been impressed with any of the local retailers -- I would never buy from them based on my experiences just talking with them. If I had a better selection of local Dish retailers, then I certainly might have a different attitude about where I would take my Dish business, of course.

    Not personally because, as I said, I deal with Dish directly. The example that I gave above I believe would NOT have gone as well as it did if I had had the same problem with a local retailer. But, I can't say that for certain -- nor provide an example where it didn't work, simply because I only deal with Dish directly now.


    That is true and I agree. I really wish Dish would eliminate any of their "you must go through your original retailer" crap actually... But, that's another issue.

    - John...
     
  18. Mike500

    Mike500 Hall Of Fame

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    May 10, 2002
    I clean up installs of both DNSC and other dealers. Since I am retired with another income, I can take as much time as I need for an install or a repair. The problem is the industry. Most installers are paid by the job and not by the hour. They are scheduled three installs a day. No one cares about quality. The installers get paid the same for a good install with high quality materials as a hack job with sub-standard materials.

    I usually get jobs from people who have had a horrible experience. They are surprise on the amount of time that I spend with them and are surprised that the job they get is of the highest quality and neatness. Many times I think I'm doing a simple upgrade or troubleshooting job, to find that I spend a week at the site. They like what they see so much, that they keep on adding other things and upgrades. These are the people who want all wires inside the walls.

    Even when I did do fulfillment installs for dealers, I refused to rush the job. The customers are satisfied, but many dealers did not like the fact that customers were referring their friends and neighbors asking specifically for me to do their install. The dealer would refuse, opting to keep their full time employees occupied.

    I get so many AV home theater and dbs jobs on word of mouth.
     
  19. Jacob S

    Jacob S Hall Of Fame

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    Apr 14, 2002
    I have had a few customers lately get impatient with me taking my time to do the installation, because I make sure things are done right. After the experience I had with a few customers I can see why some installers are trying to rush their installs faster now, especially when Dish takes so dang long to activate the systems.

    At least most appreciate the extra time given for installs but I get tired of hearing about how someone else put it in in just an hour or 15 minutes or some bull like that. I dont see what difference it makes if the install is done real fast if there is more attention given to the install. The most installs I have done in one day is two that I remember.
     
  20. Link

    Link Hall Of Fame

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    Feb 1, 2004
    The DVR 510 holds 100 hours of programs so Dish charges a $4.98 fee. If you get the lowest package Top 60, it will be $24.99 plus $5 for your local channels and then $4.99 for a 2nd receiver so your total bill each month will be $39.96. If you choose the Top 120 add $10, if you choose the Top 180 add $20 to that.
     
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