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Voom Installation Nightmare

Discussion in 'VoomTalk.Com (Closed Forum)' started by rkropp, Jul 13, 2004.

  1. rkropp

    rkropp Registered User

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    Jul 13, 2004
    After I signed up for an install, Voom technicans failed to show up twice in two weeks. The technicians did not even know that I had a previous no-show. Voom headquarters never called, for both install attempts, to see if my install was succesfully completed. I've given up on Voom, until they "mature" a little.
     
  2. spummerr

    spummerr Mentor

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    May 1, 2004
    Welcome to Voom. Get used to it,You think that's bad wait till they do show up!! :shrug:
     
  3. IggyGal

    IggyGal New Member

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    Jul 22, 2004
    Well let me tell you another horror story. The first time Voom was expected to come they didn't. Well let me clarifier I was told to expect the installer between 12-5 pm at 4:15 I called the 1-800 number and was told that I cancelled the appointment, which I did NOT. Anyway I left and five minutes later voom installer called for directions. That was the 1st try. The second one the installer promise without fail that he would show up at 8 am, as you may have guess NO. At 9:30 am I called the installer and he told me something came up. Now the third time he did show up but could not complete the installation as a matter of fact he left the some of the hardware now I have called him quite a few times and no answer. If I had to say anything about voom is that I should have called the cable company. Thanks Voom for NOTHING And I almost forgot I had to take off work so I could wait and wait :mad:
     
  4. larrystotler

    larrystotler Hall Of Fame DBSTalk Gold Club

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    Jun 6, 2004
    That's more than likely a problem with the installation company. Poor Voom needs to get decent installers and pay them better. Having installed it, the dang OTA attena is useless this far out and I don't get any extra for sticking it up. I make more on my other installs, so when I get a call to put in Voom, unless I am slow, I turn it down. I mean, with the others, I get paid for more than 1 receiver 95% of the time. Most vooms I have seen are to customers who are keeping D* &E*, and only using it for their new HDTV anyway,
     
  5. lukemia

    lukemia Guest

    lol They missed 4 and 1/2 appointments. Between two companies and now I am on my third installation company and they are supposed to come tommorrow. I would go into more detail but you get the picture.
     
  6. Nick

    Nick Retired, part-time PITA DBSTalk Club

    21,868
    189
    Apr 23, 2002
    The...
    Trust me, it's not all bad news.

    When I first called to get VOOM, they gave me an appointment for the next day. The installer called to confirm the evening of the day I made the call, and he showed up the next day on time. Short story shorter, excellent install, and the guy came back two weeks later to do some additional coax wiring for me.

    I know some have had problems with their install, but I had nothing but a positive experience. :)
     
  7. larrystotler

    larrystotler Hall Of Fame DBSTalk Gold Club

    2,582
    0
    Jun 6, 2004
    I just started working for someone else, and they were asking me whether they should start carrying Voom, and I told em to hold off right now because of all the problems they are having with their boxes. The other guy I work for who has installed them says he has had to replace about 40% of the receivers since they keep going bad. And with no DVR, I haven't seen much interest. I would like to see them make it, but it looks like they have a lot of hurdle to cross......
     

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