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Waiting to Download- Nomad

Discussion in 'DIRECTV Connected Home' started by Tonyftony716, Oct 1, 2012.

  1. Oct 1, 2012 #1 of 19
    Tonyftony716

    Tonyftony716 Cool Member

    21
    0
    May 15, 2012
    Hi all. Looks like I spoke too soon. I have had nothing but problems with my Nomad ever since last week. I got the account was disabled message. I uninstalled my Nomad on my IPad and re-installed it. I no longer get that message and can see my DVR but I get a "waiting to prepare" message on everything I click on to download. It just sits there in this status until I cancel the request.

    Has anyone else had this issue? Any suggestions on what to do? I didn't have any problems with my Nomad until last week.
     
  2. Oct 3, 2012 #2 of 19
    Mike_TV

    Mike_TV Legend

    158
    2
    Jan 17, 2006
    I have the same thing. Rebooted Nomad, removed external USB drive, rebooted all DVRs, uninstalled iPhone, iPod, and iPad and PC apps. Reinstalled everything yet still have 15 movies, not VOD, showing "Waiting to prepare". They never get transcoded and never get to the point where I can download them. Here is a picture of what I see.

    [​IMG]
     
  3. Oct 3, 2012 #3 of 19
    Tonyftony716

    Tonyftony716 Cool Member

    21
    0
    May 15, 2012
    Yes this is what I have. I did the same thing to try to get it to work . I would like to call Directv but this forum is usually more helpful. I'm not sure what else I can do.
     
  4. Oct 3, 2012 #4 of 19
    hdtvfan0001

    hdtvfan0001 DIRECTV A-Team

    32,456
    258
    Jul 28, 2004
    It seems your nomad is "locked up" in the prepare process for some reason.

    Doing a red button reboot for 30 seconds on nomad itself should reset the unit without impacting the recording content stored on it.

    Note: Allow the process to go through the full cycle to reset - all 3 LEDs on nomad will turn blue when things are done. This could take a few minutes.
     
  5. Oct 3, 2012 #5 of 19
    Tonyftony716

    Tonyftony716 Cool Member

    21
    0
    May 15, 2012
    I will try that tonight. I just did the 3 second reset and that didn't work last night.
     
  6. Oct 3, 2012 #6 of 19
    hdtvfan0001

    hdtvfan0001 DIRECTV A-Team

    32,456
    258
    Jul 28, 2004
    Hopefully that clears things up for you. That process has worked at times for others.
     
  7. flyao2

    flyao2 New Member

    4
    0
    Oct 28, 2012
    Anyone have any other ideas on this? I just got the NOMAD and cannot get rid of the "waiting to prepare" message.

    One time it downloaded when I left it overnight, but never before or since.

    I have Whole-Home and the DirecTV Cinema kit and everything works - except the Nomad.

    Tried calling the 1800 number, they have absolutely zero idea how to fix this.
     
  8. Beerstalker

    Beerstalker Hall Of Fame

    3,488
    64
    Feb 9, 2009
    Peoria, IL
    Going to have to give us more information. What client are you trying to use, PC or iPhone? Are you trying to auto prepare a series, or select individual shows/movies. Are you trying to watch recordings over Whole Home DVR from the same DVR you are trying to prepare recordings for Nomad?

    If I remember correctly the iPhone app has to be left open running on the screen in order to download the programs. You can't hit the button on the top to shut off the screen, or close the program to run in the background, or it will stop working.
     
  9. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,153
    546
    Dec 2, 2010
    Winters,...
    I cleared up my logjam by canceling every "Waiting to prepare" show from every device and doing a 30 second reset. HTH.
     
  10. dennisj00

    dennisj00 Hall Of Fame

    9,673
    189
    Sep 27, 2007
    Lake Norman, NC
    Nomad continues to prepare programs if you close the client. You will be prompted the next time the client is opened to download when they are ready.

    Of course, the client has to remain open when downloading.
     
  11. otaliema

    otaliema AllStar

    172
    1
    Aug 9, 2012
    Mid-west USA
    The only thing that I can think of that could be causing a problem is the Nomad and the WH systems use the same processes in the receiver so if you are/start using WH from the DVR that the programs are being preperad and downloaded from, the Nomad will take a back seat to the WH request, once the unit is not being used by WH services you have to manualy restart the download on the nomad for all titles requested from that DVR.
     
  12. flyao2

    flyao2 New Member

    4
    0
    Oct 28, 2012
    Tried it both ways using the PC app and the iPhone App. Neither works.

    Tried both auto prepare and manual prepare

    Nobody is watching any of the DVRs

    iPhone App was left on.

    Have also reset the Nomad (using 3 second & 30 second reset). Unplugged the Nomad overnight. Deleted and re-installed applications. Nothing works.

    I should note, 1 time the app did in fact prepare a show, but never since.
     
  13. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,153
    546
    Dec 2, 2010
    Winters,...
    Did you see post 9?
     
  14. flyao2

    flyao2 New Member

    4
    0
    Oct 28, 2012
    Yep - tried that...only have one item in queue and still doesn't go
     
  15. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,153
    546
    Dec 2, 2010
    Winters,...
    If you manage to delete it, that's the trick. Delete everything it says it's preparing or downloading and start over. HTH.
     
  16. flyao2

    flyao2 New Member

    4
    0
    Oct 28, 2012
    able to clear everything out - at least I think I can, I don't see anything else - and still no go....
     
  17. otaliema

    otaliema AllStar

    172
    1
    Aug 9, 2012
    Mid-west USA
    Have you tried a factory defaults reset on the Nomad yet? From what I see you've tried everything else suggested so far. The only other thing I can think of is a poor network connection at the Nomad. Work well enough to see everything but not well enough to actualy download anything.
    For defaults reset press and hold the reset button for a full 2 minutes. *NOTE this will basicly format the device and previous downloaded content will be deleted and all settings will be deleted as well.
     
  18. NR4P

    NR4P Dad

    6,264
    253
    Jan 15, 2007
    Sunny Florida
    Assuming you did a full 2 min reset, and all lights after about 60 secs came back to blue, can you get one program to download?

    Don't stack them, grab one and start a download. After about a minute it should show xx minutes remaining on the screen and the left most blue light should slowly pulse.

    Can you get that far?
     
  19. Mike_TV

    Mike_TV Legend

    158
    2
    Jan 17, 2006
    Doing the red button reset for 30 seconds fixed my problem. Took about a week for queue to clear up and get everything to download but it worked.
     

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