Just a heads up to anyone who is canceling or has canceled EI for this season. I called twice in the last month to ensure EI is canceled because it remained in my online programming package (although it said $0.00). Today I looked and saw my account was charged for the first installment of $31. So for the THIRD time I called and said "cancel" at the prompt and got a CSR who knew what she was doing. Gave me a cancellation confirmation # and it is now gone from my online subscription list with an appropriate credit. She said the problem was due to computer problems, so just beware because once the season starts you are stuck. :nono2: I think saying "cancel" at the prompt is the key to getting a knowledgeable CSR.