1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the new DBSTalk community platform. We have recently migrated to a community platform called Xenfono and hope you will find this change to your liking. There are some differences, but for the most part, if you just post and read, that will all be the same. If you have questions, please post them in the Forum Support area. Thanks!

Way to go DirecTV

Discussion in 'DIRECTV General Discussion' started by JeffBowser, Dec 8, 2012.

  1. Dec 8, 2012 #1 of 143
    JeffBowser

    JeffBowser blah blah blah

    2,549
    18
    Dec 21, 2006
    Unexpected Saturday Delivery of replacement DVR: +1

    Sending me the same make and model that has already fried on me: -2

    Sending me one 2 years older than the one I had: -10


    Morons.
     
  2. Dec 8, 2012 #2 of 143
    RunnerFL

    RunnerFL DIRECTV A-Team

    17,047
    311
    Jan 4, 2006
    There's no guarantee of what you'll get as a replacement. You basically get the next box off the top of the stack.
     
  3. Dec 8, 2012 #3 of 143
    JeffBowser

    JeffBowser blah blah blah

    2,549
    18
    Dec 21, 2006
    Yes, I'm well aware of that. Does not change my attitude about receiving a flammable box 2 years older than my other flammable box
     
  4. Dec 8, 2012 #4 of 143
    spartanstew

    spartanstew Dry as a bone

    12,561
    61
    Nov 16, 2005
    Wylie, Texas
    Does it work?
     
  5. Dec 8, 2012 #5 of 143
    RunnerFL

    RunnerFL DIRECTV A-Team

    17,047
    311
    Jan 4, 2006
    There's also no guarantee that the box you just received is flammable either.
     
  6. Dec 8, 2012 #6 of 143
    raott

    raott Hall Of Fame

    2,254
    58
    Nov 23, 2005
    Only here, can the "re-selling" of the same crappy DVR over and over and over be justified.
     
  7. Dec 8, 2012 #7 of 143
    242424

    242424 AllStar

    288
    44
    Mar 22, 2012
    Yep
     
  8. Dec 8, 2012 #8 of 143
    unixguru

    unixguru Godfather

    787
    33
    Jul 9, 2007
    Could have gotten an older model. :)

    Unfortunately the lack of competition and/or de facto collusion is what enables this crap. My parents have the same problem with their cable boxes.

    A company interested in keeping customers would guarantee replacement with a newer unit (same or different model). Especially since many people have to pay for these damn things to begin with.
     
  9. Dec 8, 2012 #9 of 143
    goinsleeper

    goinsleeper Godfather

    673
    17
    May 22, 2012
    Get it activated and see if it works. Then let us know if it is having problems or you just don't like the assembling date.
     
  10. Dec 8, 2012 #10 of 143
    Davenlr

    Davenlr Geek til I die

    9,136
    27
    Sep 16, 2006
    At least with cable, you have an option to buy your own equipment, and upgrade it as your budget permits.
     
  11. Dec 8, 2012 #11 of 143
    spartanstew

    spartanstew Dry as a bone

    12,561
    61
    Nov 16, 2005
    Wylie, Texas
    Actually, it would be justified anywhere people understand business.

    I guess if you were running things you'd just throw out all the boxes when customers returned them, eh?

    I have a feeling you'll be working for the man forever.
     
  12. Dec 8, 2012 #12 of 143
    raott

    raott Hall Of Fame

    2,254
    58
    Nov 23, 2005
    I don't work for the man so zip it.
     
  13. Dec 8, 2012 #13 of 143
    FarNorth

    FarNorth Godfather

    367
    1
    Nov 27, 2003
    Just for kicks, check an Apple board some time, you'll see customers who have purchased and then returned 3,4, half a dozen monitors or laptops for some flaw. Same thing with TVs; I read a post from a guy who had returned 3 Mitsubishi 75" TVs.

    I used to own a small business although it was pretty big to me, had over 30 employees and thousands of customers. Some came in the door, many more on the phone. I spent well over half my time with fewer than 1% of customers and I figured out that it is impossible to please some people.
     
  14. Dec 8, 2012 #14 of 143
    Davenlr

    Davenlr Geek til I die

    9,136
    27
    Sep 16, 2006
    I would if their cost/life cycle had been exhausted. Even for something as intangible as customer satisfaction, I do not see where it serves DirecTv to piss off customers by sending out old slow boxes with new hard drives, as a replacement, when those boxes have probably been paid for three times over by now.

    If they just HAVE to reuse them well past their life cycle, they should send them out to new customers for their "FREE" installs. If the new customers want new equipment, then let them pay the same up front fee the rest of pay.

    Anything wrong with that business model? My employer remanufactures coffee equipment for resale. I know for a fact we wont even bother with older appliances, because no one wants old stuff, even if its in brand new condition. I cant see DirecTv's customers being any different.
     
  15. Dec 8, 2012 #15 of 143
    goinsleeper

    goinsleeper Godfather

    673
    17
    May 22, 2012
    You can purchase the equipment from Directv and own it, just be ready to pay list price and not leasing prices. Directv also has retailers such as Solid Signal or Weaknees where you can pick the model you would prefer.

    If a receiver has already been refurbished, it would be irresponsible not to put it back in the field just because there is a newer model. Directv will eventually exhaust all older models of refurbished receivers. They have already stopped accepting non SWM compatible receivers back and some models that are SWM compatible.

    Years from now someone will start the same thread complaining that they got another HR24 and it's too out-of-date compared to the new equipment of the time.
     
  16. Dec 8, 2012 #16 of 143
    Hoosier205

    Hoosier205 New Member

    6,659
    14
    Sep 3, 2007
    If you want a specific model, go get one. Don't blame them for replacing a faulty DVR with a working one. What do you expect to do with all of those receivers? Throw all but the 24's and above in the dumpster while eating the cost?
     
  17. Dec 8, 2012 #17 of 143
    Davenlr

    Davenlr Geek til I die

    9,136
    27
    Sep 16, 2006
    Well, I was told I could NOT purchase an HR34 from them when I got mine (from an online retailer). I was also told by several people on here (which I cannot verify the facts of) that even if your order a HDDVR from Directv for purchase through the access card department, they still will not guarantee which model of HDDVR you will get, or that it will be new in the box. Perhaps they have changed that, or it was not true to begin with...I ended up buying from an employee, and leasing the HR34 as they would not sell me one.
     
  18. Dec 8, 2012 #18 of 143
    goinsleeper

    goinsleeper Godfather

    673
    17
    May 22, 2012
    The HR34 is the only receiver they do not currently sell, probably based on the price it would be. Around 6-8 months ago (the last time I checked), you could still purchase any other receiver and when you did, it was new in the box. I received that information from several call center reps, so I'm sure it should be taken with more than one grain of salt, but all of their answers were the same. The price is $499 for an HD DVR which would be the HR24-XXX.
     
  19. Dec 8, 2012 #19 of 143
    ThomasM

    ThomasM RF Engineer

    4,317
    10
    Jul 20, 2007
    Milwaukee, WI
    When I got my first R15-300 it was brand new in a fancy box. I loved it. In fact, I loved it so much I got a second one only a few months later. The second one was a "reconditioned" R15-300 that was TWO YEARS OLDER than my nice new one. I was disappointed.

    Guess which one has consistently worked better and still does? You guessed it, the "reconditioned" one that was built in 2005!!

    I'm not disappointed anymore...
     
  20. Dec 8, 2012 #20 of 143
    RunnerFL

    RunnerFL DIRECTV A-Team

    17,047
    311
    Jan 4, 2006
    Stuff like that happens more than people care to admit. I have no problem buying refurbished equipment. When an item is refurbished it is treated better, and tested more, than it was when it was "factory fresh".
     

Share This Page