1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Way to go DirecTV

Discussion in 'DIRECTV General Discussion' started by JeffBowser, Dec 8, 2012.

  1. Dec 10, 2012 #81 of 143
    damondlt

    damondlt New Member

    5,455
    232
    Feb 27, 2006
    Newfoundland...
    When the HR22 was New, it Never worked like new.:hurah:
     
  2. Dec 10, 2012 #82 of 143
    Richierich

    Richierich Hall Of Fame

    8,489
    7
    Jan 10, 2008
    Now that is Funny (but sadly True)!!! :lol:
     
  3. Dec 10, 2012 #83 of 143
    RunnerFL

    RunnerFL Well-Known Member

    17,054
    311
    Jan 4, 2006
    It takes 48 hours from the time you called to receive a replacement unless you call on a weekend. That's far less time than taking it to a place to be repaired where they may get to it within a week. The time it takes to box up the old unit and send it back isn't counted towards how long you're without TV, but the time it sits in the repair shop is. Oh, and if you take it to be repaired it's still "an old Refurb unit". Repairing IS refurbishing.

    If you're worried about your recordings and willing to go a week or so without TV (if it is your only unit) then no problem. Most people aren't like that though. And, again, if you have it repaired it becomes "refurbished".

    Not to me or, I'm sure, most of DirecTV's customers.
     
  4. Dec 10, 2012 #84 of 143
    Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

    14,040
    94
    Jan 24, 2007
    There's a lot of complaining about getting refurb receivers. Is there a service provider that will guarantee a NEW replacement or do they also provide used equipment?

    I ask because it seems as if this practice surprises everyone; as if it’s somehow different from everyone else. Honestly, I don’t know if it’s changed but every cable service I’ve ever had did it this way. I remember getting some pretty dinged up replacement boxes so if another service provider is replacing a bad box with a new one as standard practice I’d like to hear about it.

    Mike
     
  5. Dec 10, 2012 #85 of 143
    TMan

    TMan Legend

    216
    1
    Oct 30, 2007
    It does seem to be the standard procedure. It wouldn't kill them, however, to have an option (or even a "hidden" option, where someone has to know about it ahead of time and specifically ask) to receive a new box, and/or specific model of box, for an extra fee.
     
  6. Dec 10, 2012 #86 of 143
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    8,446
    514
    May 17, 2010
    USA
    Very few new receivers fail when they are first turned on. They fail after they have been used. Cost dictates a used receiver that failed be replaced with a refurbished receiver. If DirecTV or any other service provider were to fulfill peoples wishes of getting new receivers as replacements the cost would be astronomical and passed on to the customers.
     
  7. Dec 10, 2012 #87 of 143
    markrubi

    markrubi Icon

    692
    0
    Oct 12, 2006
    THey are replacing HR24's etc with STB's they (D*) don't want back themselves. I was sent an HR21 called and asked to have it sent back. 2nd one arrived and same STB HR21 arrives. I have called 3x to get a returning shipment label but none have arrived. I read where others were told to keep their HR21. So I have 1 HR20, 1 H21, and an HR21. All in the man closet collecting dust.
     
  8. Dec 10, 2012 #88 of 143
    dpeters11

    dpeters11 Hall Of Fame

    16,317
    500
    May 30, 2007
    Cincinnati
    Just use the code word Shibboleet....sorry, obscure xkcd reference :)
     
  9. Dec 10, 2012 #89 of 143
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    8,446
    514
    May 17, 2010
    USA
    Well, you could ask the Smithsonian if they want them. :sure:
     
  10. Dec 10, 2012 #90 of 143
    Richierich

    Richierich Hall Of Fame

    8,489
    7
    Jan 10, 2008
    I've been pushing for this approach for years as it would give an Option to those not happy with the current system to pay a little more to get what they want.

    Directv would make more money and the Directv Customer would be happier also, so it is a Win-Win Situation. :D
     
  11. Dec 10, 2012 #91 of 143
    TMan

    TMan Legend

    216
    1
    Oct 30, 2007
    Exactly. And if it was not officially promoted, but only whispered by word of mouth in circles like Dbstalk, the whole thing would be self-screening because the reps wouldn't have to suggest a course of action that would annoy most of their customers. The only people that would ask for it are those already willing to pay extra.
     
  12. Dec 10, 2012 #92 of 143
    HarleyD

    HarleyD Hall Of Fame

    1,357
    62
    Aug 31, 2006
    Having worked for both manufacturers and distributors of warranty parts I can say that my experience is that warranties, both original and extended, are backed with the promise of "new or like new" equipment. That means a lot of reconditioned parts and products are sent out and as long as they work "like new" the terms of the warranty have been satisfied. A unit that fails is replaced with one that works and does the same thing as the failed unit. It is almost never new, especially under extened warranties or protection plans.

    DirecTV is by no means the only one to do this. It's actually an industry standard. You had a DVR, you get a DVR. If and when it dies too, you get another DVR.

    You are assured of having a working DVR. No more. No less.
     
  13. Dec 10, 2012 #93 of 143
    harsh

    harsh Beware the Attack Basset

    21,192
    183
    Jun 14, 2003
    Salem, OR
    It functions as well as the current software release allows. There is a decided difference.
     
  14. Dec 10, 2012 #94 of 143
    RunnerFL

    RunnerFL Well-Known Member

    17,054
    311
    Jan 4, 2006
    I've never had service with anyone where I'm using their equipment and I receive new items as replacements.
     
  15. Dec 10, 2012 #95 of 143
    unixguru

    unixguru Godfather

    787
    33
    Jul 9, 2007
    "new or like new" equipment with equal or better features/performance. Recording capacity is a feature.

    Imagine buying a brand new 2013 vehicle with a no-lemon warranty and finding out your replacement is a used 2010 model. According to DTV this is ok. :nono2:

    DTV policy is plain scum. Replacements should be of equal or better features/performance. If I have an HR24 that dies I shouldn't have to accept anything less than an HR24 replacement. If they don't have any refurbished ones then too bad - replacement will be new. That's the fair and honest policy people expect.
     
  16. Dec 10, 2012 #96 of 143
    Richierich

    Richierich Hall Of Fame

    8,489
    7
    Jan 10, 2008
    Well, if you have an HR24 you will be sent a Replacement HR24 so that is an Exception as I am sure it also applies to the HR34.

    That is why I buy Owned HR24s and I have the Protection Plan so that Guarantees me a Replacement HR24 and nothing else is acceptable.
     
  17. Dec 10, 2012 #97 of 143
    hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
    258
    Jul 28, 2004
    Richie is right - its one of the differences between the mainstream leased devices that most people have and the limited number of users with owned equipment.

    In the case of leased - you get what replacement they send you.

    In the case of owned - you get the same or newer device (assuming you have the Protection Plan).

    At this time, most people have leased HD DVRs.
     
  18. Dec 10, 2012 #98 of 143
    Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

    14,040
    94
    Jan 24, 2007
    Seriously? Unless something has changed this is the exact same policy as every other service provider.

    I could understand the vitriol if this is somehow unique to DIRECTV and so far afield from the rest of the industry as to violate our trust as subscribers. It is a fact that this is a common industry practice and has had for decades. Call me flag waving fanboy blindly sticking up for DIRECTV but you can’t dispute my comments.

    Mike
     
  19. Dec 10, 2012 #99 of 143
    Dazed & Confused

    Dazed & Confused Godfather

    273
    0
    Jun 13, 2007
    In everyone's rush (at least thru page 2) to defend DirecTV, they seemed to have missed the most logical response to the problem. If all the equipment is functionally equivalent, they shouldn't have to worry about upsetting new customers, right. Everything should be good. Both new and established customers would be happy. :D
     
  20. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

    14,040
    94
    Jan 24, 2007
    They may be functionally equivalent but certainly not speed equivalent. It's a fact but not a consideration in replacement...with the possible exception of the HR24.

    Mike
     

Share This Page