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Weird problem with 722

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by AED55, Nov 23, 2011.

  1. AED55

    AED55 AllStar

    76
    1
    Oct 2, 2008
    I have been intermittently receiving the "Complete signal loss" message for about the last 2 weeks and it's not weather related. The strange part is that when the message appears and I push the DVR button on the remote, I get a perfectly clear picture of the station I am on in the upper right hand corner of the initial DVR screen. If I hit cancel to leave the DVR screen, the complete signal loss is still there.

    I explained the problem to DN service and the rep advised that it may be caused by a corrupted DVR recording and to try deleting my recordings one at a time to see if that corrects the problem. I was wondering if anybody had heard of this as being a fix for this type problem.
     
  2. klang

    klang Hall Of Fame

    1,268
    2
    Oct 14, 2003
    Near...
    Have you tried a power cord reset?
     
  3. MaryB@DishNetwork

    MaryB@DishNetwork DISH Representative DISH Representative

    361
    0
    Jan 18, 2011
    Hi, I am sorry you are having this issue with your receiver but I do not recommend deleting recordings to correct this. A hard reset (unplugging the power cord for 10 seconds and then allowing the receiver to reboot) or even a check switch test would be the first steps and if that did not work or you would like further assistance, please PM me directly. Thank you!
     
  4. Kevin Brown

    Kevin Brown Godfather

    398
    0
    Sep 4, 2005
    Might be the LNB drift problem.
     
  5. P Smith

    P Smith Mr. FixAnything

    21,613
    143
    Jul 25, 2002
    W.Mdtrn Sea
    [Last days seen a lot of complains about 722 model here - should be tossed ?]
     
  6. gtal98

    gtal98 Godfather

    363
    1
    Jan 30, 2011
    Do you have an OTA antenna hooked up? If so you are probably loosing signal on your OTA channel, which pops up the banner even if you're not watching it. This frustrated the crap out of me until I figured out what it was on my receiver. Why the receiver can't figure out that you're watching the sat feed and not the antenna feed baffles me - what makes it worse is it pops up the generic signal loss screen making you think something is wrong with the sat signal even though nothing is.

    Anyway, to workaround, switch to a really strong antenna station, then switch back to the sat channel you want to watch. There really needs to be a firmware update to eliminate this - can DIRT please pass this along??
     

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