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well lets see if DTV steps up!

Discussion in 'DIRECTV General Discussion' started by onebadmofo, May 24, 2012.

  1. May 24, 2012 #21 of 103
    onebadmofo

    onebadmofo AllStar

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    May 24, 2012
    I could be wrong, but from what I've seen all they look at really is SS# and phone number. Plus, gonna use her maiden name so her last name will not be the same.

    If not, we're now "divorced"....;)
     
  2. May 24, 2012 #22 of 103
    n3vino

    n3vino Godfather

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    Leon...
    One thing people forget is that new customer deals are marketing tools to gain new subscribers, and not rewards programs for existing customers. But it makes D* look like they don't appreciate loyal customers. I guess they would go broke if they gave every subscriber new customer deals everytime they asked for them.

    I left Time Warner after many years of service because they got to expensive and D* offered me the promotions. If not for that, I'd still be with TW. There was no way I was going to pay hundreds of dollars for equipment and installation fees.
     
  3. May 24, 2012 #23 of 103
    Hoosier205

    Hoosier205 Active Member

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    It's a sense of entitlement that we see far too often.
     
  4. May 24, 2012 #24 of 103
    wahooq

    wahooq New Member

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    Oct 19, 2011
    Tulsa, OK
    you are
     
  5. May 24, 2012 #25 of 103
    Shades228

    Shades228 DaBears

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    OP doesn't care so continuing to point out possibilities isn't going to help. He's already been informed that it may not work out how he thinks it does and at this point further pointing out just wants him to be right so he can come back and say so.
     
  6. May 24, 2012 #26 of 103
    Davenlr

    Davenlr Geek til I die

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    Doesnt really matter at this point. Since there are lots of DirecTv employees on here, and you have given them all the information in the world to identify you (how many Phoenix residents have been 10 yr subscribers with Sunday Ticket, and are canceling Monday?), I would figure it shouldnt be hard to flag your account if they wanted to.

    In any case, come back and let us know how it all worked out.
     
  7. May 24, 2012 #27 of 103
    onebadmofo

    onebadmofo AllStar

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    May 24, 2012
    That's not accurate at all. I tried to work it out. I would have been fine if they had agreed to 99 bucks for the HMC, and 99 for the ST. That was my last attempt to work out the deal.

    I don't plan on coming back and saying "see I told you so". Like I said, I'm prepared to move on. If it works out, great. If not, it's been a fun 10 years and I'll move on with no regrets and live with it...

    I guess I do feel a little bit of entitlement. 10 years as a customer and a good 15k later, I don't see what it would hurt to allow the "outstanding" customer's to get the "new customer deal" every 5-10 years. I certainly am not doing this or expecting it again in 2 years. Try 10 years. I've said I'm happy with the service. I just feel like we should catch a break every now and then....and if that makes me a bad guy, so be it I guess.
     
  8. May 24, 2012 #28 of 103
    onebadmofo

    onebadmofo AllStar

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    May 24, 2012
    Again, I'm prepared to move on. If they catch it, so be it. I'm not losing any sleep over it. Either way, I either get a nice break and stay with DTV, or I get the Hopper and give Dish a test drive for 2 years...win-win situation as far as I'm concerned.

    That extra 150 bucks TOTAL I asked for, doesn't come close to the 2500 plus PPV I'd spend over the next 2 years plus NFL Ticket, and MLS ticket.
     
  9. May 24, 2012 #29 of 103
    onebadmofo

    onebadmofo AllStar

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    May 24, 2012
    I'll avoid that. Like you said, last thing I want to do is gloat or say "I told you so".

    No sense in pi$$ing anyone off it appears a few have taken offense already.

    I'll just say this: find me a major wireless provider, who doesn't reward their customer's every 2 years. Nuff said. 800 dollar iPhone for 199 bucks. Why you ask? Because they just locked you in for another 2 years of 30/month data charges.
     
  10. May 24, 2012 #30 of 103
    SDizzle

    SDizzle Hall Of Fame

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    I know someone that did this about 2 months ago. They went to Sam's Club to buy an HDTV for the bedroom, and after me urging them forever to get it, they wanted HD. They were not in contract and had been with D* for years. The bill was always in her name, and she paid the bill via autopay with her ATM card each month. They told the guy at Sam's Club this, he said as long as it all checked out they were good to go. They used his name and cell number and of course SSN as well. Install was set for 2 days later, and they paid the $19.95 activation fee and an additional $99 for a 2nd HDDVR. The next day she cancelled service in her name, install of his service was the next day. During the install window the next day he received a call from the install company saying D* had informed them he was not considered a new customer and install was cancelled. So, she calls the company and they say the refund of the money they paid would be done within 48 hours. Well, she forgets about it for a few weeks, calls back when no credit has been issued and is then given a number to D* "FRAUD" department that she was told to call if she wanted to fight for a refund. At the end of it all, no services were installed or equipment given, so I told her to call her bank and dispute the charge, she did and they credited her and it seems at this point to be ok. But, look at all the headache and time, and he was "technically not a current customer", well, if D* says he isn't eligible then he isn't, and your wife may not be either. Just be prepared for the fight before you get involved in this. Also, her maiden name is no longer her legal name, and so technically is illegal to use it on any contract, also, credit reports show all "alias' or names used". Good luck on this one.
     
  11. May 25, 2012 #31 of 103
    bigglebowski

    bigglebowski Legend

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    Hey look at it this way, the tech doesnt have to spend all that time installing a dish and running cables when they show up for the new customer install. Maybe onebadmofo can ask him to leave the unused new dish and LNB to resell. I think asking for the cable that would have been used for the install might be a bit much though.
     
  12. May 25, 2012 #32 of 103
    onebadmofo

    onebadmofo AllStar

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    Here's what my plan is now after discussing with the wife. I'm gonna wait about 10 days and see if they send me any type of "renewal" and if they do, perfect.

    If not, right around early June, I'll attempt the "wife" sign up...either way, I agree that above post sounds like a complete nightmare and not worth the headache at all...and I certainly wouldn't "fight" for 19.95 that's for damn sure...
     
  13. May 25, 2012 #33 of 103
    mstanka

    mstanka Legend

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    Jan 25, 2003
    100% agree! I've been a directv customer for almost 14 years and do not ask for upgrades or discounts. These kind of customers is part of the reason prices increase.

    If you leave directv.... BYE!

    Michael
     
  14. May 25, 2012 #34 of 103
    onebadmofo

    onebadmofo AllStar

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    May 24, 2012
    Good for you man.

    Do you ask for discounts when you buy a car, or do you just pay full price??

    I'd say me wanting a deal every 10 years isn't exactly the reason costs have gone up....lame.
     
  15. May 25, 2012 #35 of 103
    mstanka

    mstanka Legend

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    That's a huge difference between buying a car a frauding directv. You may not think so but you are lying to directv. Your wife is part of your household and by saying she is a "new subscriber" that is a lie, PERIOD! You did not get a divorce or whatever other lie you are telling directv to get any discount.

    Goodbye.
     
  16. May 25, 2012 #36 of 103
    onebadmofo

    onebadmofo AllStar

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    May 24, 2012
    Once again, show me proof in writing from DTV, that she is not "new" customer. She's never had it in her name. What if instead of my wife, she was my roomate?? Would it be "fraud" then???
     
  17. May 25, 2012 #37 of 103
    onebadmofo

    onebadmofo AllStar

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    Okay so thanks for clarifying that you don't mind paying full price?? Gimme a break pal. You're in the minority here. Most of us ask for discounts, packages, deals, credits, and referral's...so you have a 14 year old receiver?? Or did Directv just OFFER it to you. Yeah, I'm sure you've never asked for anything...lol.
     
  18. May 25, 2012 #38 of 103
    RACJ2

    RACJ2 Hall Of Fame

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    I can understand how you feel and wish you good luck. I was a 3 yr, out of contract customer and was able to get the HMC, MRV, etc installed at for free. Some think everyone can get it free and if you are a good customer, then you might. Since you already set a cancellation date, I guess you already talked to retention. So I would just wait for a win back offer. Hope it works out!
     
  19. May 25, 2012 #39 of 103
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Wonders what onebadmofo's attitude would be if DirecTV was as misleading as he intends to be with them?
     
  20. May 25, 2012 #40 of 103
    raott

    raott Hall Of Fame

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    Your price increases because of the market. It has nothing to do with freebies.

    It is an arms length business dealing. If a customer negotiates with D*, there is nothing wrong with that.

    Does D* have a sense of entitlement when they negotiate lower prices with their vendor? No different.
     

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