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What are your complaints?

Discussion in 'DIRECTV General Discussion' started by jungleland, Aug 6, 2008.

  1. erict

    erict Legend

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    Jan 29, 2008
    I too have chosen the snail mail route. But even though I get my bill in the mail I still get an e-mail stating my d* bill is ready for viewing:scratch:
     
  2. Drew2k

    Drew2k New Member

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    Aug 16, 2006
    Then it's even more messed up than I had thought, and who would have thought that was even possible to be any worse than it is!
     
  3. carl6

    carl6 Moderator Staff Member DBSTalk Club

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    Nov 15, 2005
    Seattle, WA
    Drew2k is correct in noting the difference. There was a time when you could get a paper bill and have the on-line bill access, but that has since changed.

    Like I said, it is a minor complaint. It is truly rare that I need to see any bill information in the middle of a billing cycle that I can't see by pulling my most recent bill (which is in my file).

    Carl
     
  4. malice95

    malice95 Cool Member

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    I have been a directv customer for 10 years.. for the 9 of them it has been great!
    The past year since I switched to high definition.. UUGH.. Dish alignment issues every few months, bad DVR, bad receiver. I love DTV when it works well but I am thinking about going to cable more and more.
     
  5. BattleScott

    BattleScott Hall Of Fame

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    Aug 28, 2006
    Ditto. but only 6 years for me.
    My complaint is that they refuse to establish a base version of the HD DVR, code it, debug it and let it be. They insist on polluting it with gimmicks and features that cause the core functionality to suffer.
    The programming, channel lineup and service are all good. But the HD DVR is just not good.
    AT&T is rolling out Uverse in our area and has offered to 'buy out' my remaining committment, so I too am evaluating alternatives.

    It may not be greener over there, but anymore, it's all just shades of brown...
     
  6. curt8403

    curt8403 Hall Of Fame

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    Guys, I would make sure that your masts are mounted as securely as possible. that the monopoles are both installed, and that everything is as tight as possible. is your area windy?
     
  7. n3ntj

    n3ntj Hall Of Fame

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    Lancaster,...
    I have been with D* for over 10 years, not big problems, except the HR2x series of HD DVRs are lacking the Dual Live Buffer feature which I feel is a must-have for any sports fan. Many of us have request this feature (which existed on earlier Tivo and DVRs) but D* apparently has no plans to add this feature.
     
  8. RACJ2

    RACJ2 Hall Of Fame

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    As you said, the grass may not be greener. If you plan to have more then one HD DVR, they still can't do it on Uverse. Keep promising, but based on comments in this other forum, still not available.

    http://www.dslreports.com/forum/r20879172-only-one-dvr-per-House-
     
  9. heisman

    heisman Icon

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    Feb 11, 2007
    To my knowledge WHDVR isn't available on D* either. Am I wrong?
     
  10. RACJ2

    RACJ2 Hall Of Fame

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    You are correct, but with Uverse you can't use 2 HD DVR's at the same time. So unless things have changed, if you have 2 HD TV's you can't watch HD programming on both TV's at the same time or record HD programs on two seperate DVR's.
     
  11. heisman

    heisman Icon

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    Feb 11, 2007
    Things have changed. ;)

    You can get 2 HD/2 SD streams with them now. That thread was just talking about the fact you can only get one DVR per household. You can still get HD receivers without DVR's on your other TV's. I fear the HD PQ with the 2 stream profile however.
     
  12. BattleScott

    BattleScott Hall Of Fame

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    Aug 28, 2006
    Yeah, that scares me too. But the rep said to come out to the local AT&T store and they have fully functional systems running in-store to evaluate (he swears that it is the exact same connection that a home user will have).
    I think we're still a month or 2 out in this area so I have some time to check it out. I have several family members that are in areas that are currently installing that are very interested in it.
    If nothing else, it may finally force Time Warner to step up their game...
     
  13. tonyd79

    tonyd79 Hall Of Fame

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    I am confused.

    You are having problems with your DVR and you think you can go with what is basically a startup company and not have technical issues????
     
  14. mx6bfast

    mx6bfast Hall Of Fame

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    Delray...
    Ads in the guide!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    And no way to turn them off!!!!!!!!!!!!!!!!!!!
     
  15. BattleScott

    BattleScott Hall Of Fame

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    If you're confused, sometimes, re-reading can help.

    "It may not be greener over there, but anymore, it's all just shades of brown..."

    If you need it explained, what that means is:
    They may have problems with theirs too, but at this point it is worth a try.

    p.s: at&t is hardly a start-up company.
     
  16. tonyd79

    tonyd79 Hall Of Fame

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    Columbia, MD

    AT&T may not be a startup company but uverse pretty much is. Besides, who do you think AT&T is? They are not the AT&T from the 1920s.

    I still do not understand your logic. But it is your choice.
     
  17. Greg Alsobrook

    Greg Alsobrook Lifetime Achiever

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    Apr 1, 2007
    I will second this... The ads are really tacky and get on my nerves... This is actually the only complaint that comes to mind right now...
     
  18. curt8403

    curt8403 Hall Of Fame

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    Dec 27, 2007
    +2
     
  19. DrummerBoy523

    DrummerBoy523 Godfather

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    Been w/D* since 2000. Not too many complaints until we got HD and the HDDVR and had to give up our Tivo.

    My wife and I hate the HDDVR (HR20-100). No Dual buffers, the interface is sluggish, it misses recordings (w/o any real meaningful history telling us why), we get blank recordings a lot and have more rain fade than we had when we lived in the SFBay area. The trick play is not the greatest either. I could go on... Like I said - We both miss our Tivo - sure it might have had some minor issues - but at least there was a way to figure out why it didn't record something!

    With that said - the HD content helps heal the wounds (most of the time)...unless our 5 year old misses one of his Backyardigans!!!
     
  20. BattleScott

    BattleScott Hall Of Fame

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    Aug 28, 2006
    So by your logic, I should just keep using something that I am not happy with and not explore any alternatives?
     

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