Well, I've pretty much given up on my 921. After having MAJOR issues with OTA channels disappearing from the guide, missed recordings and then the latest - after the new software the 921 keeps rebooting itself constantly, I have finally decided to give up on it. I have called 6 times and had someobody promise 3 times that a 921 expert would call me back. I cannot accept this level of service. I am pretty close on giving up on Dish all together and going to either cable or D*. Of course, changing carriers right now would be a pain so that will be my last resort. Do I take it back to Costco for a refund (which they tell me they will do), or should I try to call Dish, AGAIN and try to get them to replace my 921? The problem is I'm not sure that a another 921 will be any better. Is there a key to getting Dish to do something?