There is an ongoing discussion in this forum on Dish 508 receiver fees. To get a more accurate up to date info. I called Dish. What are the chances you will get a CSR that can speak english....the old American way, and one that has some knowledge on what it's about in the workings....receivers, fees, and other important matters? The chances are about 12%. This evening I got a CSR that lowered the percentage to 1%. When the CSR answered the phone she ask for my phone number...I gave it to her, and her reply were..."sir that isn't the phone number on the account." She ask for my account number...I gave it to her ...right from a D/N invoice. Her reply.."sir, that isn't a Dish Network account number." My reply... "madam, I've had this account since April 1999, and due to the fact I've paid many "green backs" and watch many a Dish Network TV program, and Dish has excepted my money, I'm sure there's a mistake on your part." The last time I called Dish was back in October 2011 when I wanted to install a Dish 500 on the garage and connect my PVR 508. All was correct at that time on account number, phone number, and all profile information. I must now call Dish and speak to a person that can get all this back to where it was weeks ago.