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What does DIRECTV's Protection Plan cover?

Discussion in 'DIRECTV General Discussion' started by A_Bear, Jun 19, 2011.

  1. A_Bear

    A_Bear AllStar

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    Jun 16, 2011
    The protection plan covers:

    Labor and hardware to restore service, including:
    Receiver replacement.
    Replacing worn fittings or cable.
    Replacing cables, broken splitters, or multi-switches.
    Realigning dish.
    Realigning off-air antenna ONLY if customer got the antenna through the HD or HD-DVR Equipment Offer.
    Dish relocation for line of sight problems or to improve signal strength.
    Does not apply if customer wants dish relocated for cosmetic reasons or if customer builds additional structures or plants trees on their property.


    Does not include:

    Damage due to neglect or abuse.
    Upgrades such as additional outlet installations.
    Add-on or custom equipment.
    Running additional cable for products such as TiVo or Spanish-language programming.
    Realigning off-air antenna for analog channels.
    Realigning off-air antenna for digital (HD) channels if customer did NOT get HD or HD-DVR Equipment Offer.
    Additional custom work is paid directly from the customer to technician.


    also when addin the protection plan with a service call, replacement receiver, replacement remote, that item is free of charge

    also note that Protection Plan coverage and billing will begins in 1 month from the day you add it (after the 30-day No Claim period.)
     
  2. Kevin F

    Kevin F Hall Of Fame

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    We should make this a sticky
     
  3. matt

    matt New Member

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    What about the AM21? It seems hit and miss, depending on who/how you ask.
     
  4. MrShowtime

    MrShowtime Legend

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    also includes replacement remotes

    And the dish realignment after roof replacement seems hit or miss. Some people say it was covered and others have said they got charged the $50...
     
  5. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    I had a dish moved under the PP due to LOS issues. I've also had an alignment problem (apparently not everything was properly tightened after the dish was moved) and it was covered. I would think an alignment would always be covered.

    However, I'll bet having a dish moved for non-technical reasons would likely not be covered. e.g. if having a roof replaced and need the dish put reinstalled I don't think would be covered on PP.

    Mike
     
  6. kevinwmsn

    kevinwmsn Hall Of Fame

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    I know it covered replacing power injectors. I don't know if it covers DECA units?
     
  7. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    IIUC, is covers all DirecTV related equipment. That would include DECA adapters.

    Mike
     
  8. The Merg

    The Merg 1*

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    Northern VA
    The AM21 is considered an accessory and is technically not covered.

    - Merg
     
  9. The Merg

    The Merg 1*

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    They will be covered as they are necessary for the operation of the system.

    - Merg
     
  10. wingrider01

    wingrider01 Hall Of Fame

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    have had a couple of DVR's replaced due to near miss of a lighting strike also - owned replaced with owned
     
  11. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Owned replaced as owned with the Protection Plan. Otherwise owned is replaced with leased.

    Mike
     
  12. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Don't quote me on this but I seem to remember that if the AM21 is necessary for locals in HD (i.e. DirecTV doesn't carry the HD locals) it is covered. I'm gonna have to searching to verify.

    Mike
     
  13. Impala1ss

    Impala1ss Godfather

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    Jul 22, 2007
    Suggest that this should be a "sticky."
     
  14. matt

    matt New Member

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    I read a thread once where someone tricked the PP CSR into replacing it:

    Poster: "What does the PP cover?"
    CSR: "Dish, cables, receiver...."
    Poster: "So everything in the system then?"
    CSR: "Yes."
    Poster: "Good, because my AM21 has quit working."

    IIRC they replaced it. Could have been a generous CSR no HD local thing, as we know mileage may vary.
     
  15. georule

    georule Hall Of Fame

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    If that's "official language" in Post #1, then I'd say its got to be covered. The scope is unqualified in the "giving language" section and nothing in the "taking away" language section covers it. Tho having said that, there must be some unstated qualification on Realign Dish having to do with signal strength --otherwise they'd be on the hook for the types who try to insist on a truck roll to improve a 95% signal strength.
     
  16. wingrider01

    wingrider01 Hall Of Fame

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    I knew that own was replaced with owned, but in another post the OP stated "Acts of God" was not covered. Meant to replay there but hit the wrong chain. Have had units replace by the PP becauase of near lighting strikes
     
  17. The Merg

    The Merg 1*

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    I suppose in that case you could articulate that the AM21 is necessary for the operation of the system in order for the subscriber to receiver local channels as otherwise they would not have locals.

    - Merg
     
  18. CCarncross

    CCarncross Hall Of Fame

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    Locals at all, or locals in HD? I don't think that argument flies if its just for HD when you have SD locals...
     
  19. The Merg

    The Merg 1*

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    I would probably say "no locals at all". I agree that you'd have a hard time articulating the "absolute" need for the AM21 if you had any form of locals.

    - Merg
     
  20. billsharpe

    billsharpe Hall Of Fame

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    Two neat features of OTA, either with the AM21 or HR20:

    You can see the program listings for the OTA stations easily, at least for the ones Tribune displays in the guide.

    You can record from these channels -- nice to have during rain fade even if you've got the channels via DirecTV already.

    I'd be pretty unhappy to be stuck with SD locals if I owned an HD TV set.
     

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