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What happened to Direct tv?

Discussion in 'DIRECTV Programming' started by wisardd1, May 6, 2007.

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  1. May 6, 2007 #1 of 26
    wisardd1

    wisardd1 Cool Member

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    I have been a subscriber for 13 years. This year I have run into a lot of difficulties with DTV customer service. My latest is that I accidentally bought the De la Hoya fight in SD, because I couldn't find the fight in hd. The day of the fight I found it, so I purchased it too. I tried calling and logging on the dtv to no avail. Finally, after the fight, I talked to customer service and they said there would not correct the mistake and that I had to pay for two versions of the fight. I don't get it.
     
  2. May 6, 2007 #2 of 26
    jonaswan2

    jonaswan2 Icon

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    You don't get refunded for events. So even if you could have contacted DIRECTV the day of the fight, you wouldn't have been credited for the SD event.
     
  3. May 6, 2007 #3 of 26
    DCSholtis

    DCSholtis Up The Irons!

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    You purchased both versions. The fine print states that the charge is non refundable regardless of your error.
     
  4. May 6, 2007 #4 of 26
    wisardd1

    wisardd1 Cool Member

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    Dec 4, 2005
    NOT!
     
  5. May 6, 2007 #5 of 26
    jonaswan2

    jonaswan2 Icon

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    This isn't a DIRECTV rule, it's the provider's rules.
     
  6. May 6, 2007 #6 of 26
    mganga

    mganga Godfather

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    yeah, it never directv's fault. standard "pass the buck" response.
     
  7. May 8, 2007 #7 of 26
    serenstarlight

    serenstarlight Legend

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    Bad business practice= you ordering the fight get searching for satellite signal and dtv not crediting you back for the fight
     
  8. May 8, 2007 #8 of 26
    Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    That is different then the OP's issue....

    If you couldn't receive it for some reason... for a search for satellite...
    Call DirecTV and talk to their reps...

    But you also have to clearly identify the issue with them, and it is going to be very difficult 4 days later.... as think of it from their point of view...

    Even if you are the most trustworthy person in the world... how many people do you think started to call on Sunday/Monday and Today, stating: oh... I bought the fight, but couldn't watch it for X,Y,Z reason... I would like a refund.
     
  9. May 8, 2007 #9 of 26
    bills976

    bills976 Godfather/Supporter

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    But that's not the OP's situation. Why would someone buy the fight in SD and HD for a reason other than operator error? It doesn't make any sense. It's exactly the same programming.

    Situations like this are why companies like DirecTV, who don't have people you can go talk to in person, need to give their CSRs more latitude to make judgment calls. Overarching policies don't always work for 15 million+ customers.
     
  10. bonscott87

    bonscott87 Cutting Edge: ECHELON '07

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    And what happened here according to the first post is that he bought the SD version. Then later found out there was an HD version and also bought that. Now he wants a refund for the SD version.

    If it were me I would have called *before* the fight to see if I could switch my purchase to the HD version. I wouldn't just go an order the HD version knowing I already bought the SD version.

    Refunds for these things are almost never given after the fact, only before (like Sunday Ticket can't be cancelled once the first game starts).

    My view anyway.
     
  11. gabe23

    gabe23 Legend

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    Mar 6, 2007
    That makes sense, but the OP already said that he tried contacting DirecTV *before* the fight, and they were unreachable.
     
  12. bonscott87

    bonscott87 Cutting Edge: ECHELON '07

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    Jan 21, 2003
    Then to me I would have just watched it in SD. I'd take no chance getting charged twice. I know how these things always shake down.

    In his case I guess a calm CSR roulette is in order and to simply state that he had purchased the SD version, tried to call in to switch to the HD version and couldn't get through so he got the HD version anyway and again calmly ask for a refund of the SD version only which he didn't need. My not get anywhere but doesn't hurt trying. It is the risk he took knowingly buying both versions.
     
  13. Nick

    Nick Retired, part-time PITA DBSTalk Club

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    The...
    Top Ten excuses not acceptable to Directv:

    - my so-called friends didn't show up
    - I fell asleep
    - my mother called
    - rain fade
    - didn't like the outcome/lost the bet
    - different ending on SD than on HD
    - what fight?
    - power failed
    - don't care for rectangular images

    and the number one excuse not acceptable to Directv...

    - I forgot to watch

    :p
     
  14. serenstarlight

    serenstarlight Legend

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    Sep 16, 2006
    I was just giving an example of what bad business practice would have been ;)
     
  15. Bobcuch

    Bobcuch Cool Member

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    Apr 15, 2007
    But there is a point here.... When I bought the fight in HD I went to check on other boxes and the SD channels were live as well. (Wife watched it in the other room to avoid cigar smoke.) :)
    So, since the SD version of the fight was included with the HD version of the fight, is he not being double charged for the same thing?
     
  16. NYHeel

    NYHeel Godfather

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    Aug 21, 2006
    I completely agree. It's one event. If you buy it in any format you get it on all boxes in your house. THis is not an issue with the event provider. It's a Directv issure. Had he bought the HD one first he would be getting the SD one as well. I don't see how Directv can possibly justify charging twice for the same programming. It's not like getting a refund for Sunday ticket after the first game. It's more like if someone bought Sunday ticket on 1 TV and then for whatever reason it wasn't authorized on his second TV so he bought it again on that TV and then Directv charged him twice for it.

    Keep calling until you get someone to credit you for the SD version.
     
  17. luckydob

    luckydob Godfather

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    Oct 1, 2006
    why should he get credit? If you bought something that was non-refundable (which is CLEARLY LABELED) you know you will not get the money back. Then you go and purchase a 2nd PPV and confirmed it while also knowing that this too is NON-REFUNDABLE. Geesh...the customer is NOT always right. So, D* should just take a loss on this because of someone else's mistake??? Tell me how that makes sense...it doesn't.
     
  18. rkjg24

    rkjg24 Legend

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    Apr 23, 2007
    Wow, nice to see another Gordon fan posting here :D. and dont you know? D* is ALWAYS the bad guys! If they don't LOSE money by giving away everything for free, then no one's happy!

    That aside...I do agree that you should be credited the SD.
     
  19. gnwes

    gnwes Mentor

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    Oct 9, 2006
    now explain to me how would this be a loss to D* if they refunded him???
     
  20. beavis

    beavis Icon

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    Jun 8, 2005
    They have to pay the promoter for every order. That's how they'd lose money.

    If it were me, I'd make sure it was (or wasn't) available in HD before I ordered it.

    D* could at least give you 3 months free of Starz or Showtime or $10 off a premium service for 6 months.
     
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