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What Happened to the Guide

Discussion in 'DIRECTV General Discussion' started by sswheeler, Mar 21, 2009.

  1. erict

    erict Legend

    213
    0
    Jan 29, 2008
    Same problem here:mad: Will try a reboot when I go to bed:(
     
  2. shadco

    shadco AllStar

    59
    0
    Jan 6, 2006

    Looks like my todo list is starting to rebuild after reboot.

    Where's that fingers crossed emoticon?
     
  3. machavez00

    machavez00 Hall Of Fame

    3,726
    7
    Nov 2, 2006
    Phoenix,...
    The guide data returned w/o a reset on the Philips. I'll check my HR when my nephew is done playing Skate 2.
     
  4. JimV

    JimV Legend

    115
    0
    Feb 3, 2007
    Same thing here HR-21 700

    cant reboot cause Im watching Sebring.

    I triggered it, I thought, by changing my favorites to 'channels I get'

    Date is 7/14
     
  5. bellvis

    bellvis Cool Member

    10
    0
    Jan 9, 2008
    Blink. It's gone a second time now.
     
  6. meister

    meister New Member

    6
    0
    Sep 24, 2007
    lost guide on my new HR21 and HR10-250, but not my Tivo R10 . Rebooted HR10-250, fine for a minute, then moved ahead to 7/14/09. Also had a message about not dialing in 114 days.
     
  7. MadMac

    MadMac Legend

    282
    0
    Feb 18, 2008
    Showing 7/14 here, but what brought it to my notice was that the entire Season 3 of 'Dexter' that I downloaded is now gone (it was set to expire 5/29). :new_cussi:kickbutt:
     
  8. Visman

    Visman Legend

    185
    2
    Feb 16, 2008
    Houston, TX
    I will wait to reboot till all the MMM game at over I still have all the MMM Channels:hurah::hurah::hurah:
     
  9. hobie346

    hobie346 Icon

    688
    1
    Feb 23, 2007
    I too had the lost guide data on the HR20-700 at 6:30. Did the RBR and guide data came back. Started watching a movie and ten minutes into it the box did the blank thing again. Lost guide data again.

    Just noticed that both my non-dvr boxes also got wacked - H20-100 and H23-600.
     
  10. Motleyfan

    Motleyfan Mentor

    54
    0
    Sep 13, 2007
    My 2 H20-600's suffered the same loss of guide. I've rebooted one of them and it cleared it up. I also have a Sony Hd300 hooked up to a SD TV and did NOT have any issues with losing the guide.

    Nick
     
  11. JimV

    JimV Legend

    115
    0
    Feb 3, 2007
    this reminds me of the time where they f'd up the firmware upgrade and sent it to every unit in the country at 7:30pm, right before prime time and gummed up everyones systems for over an hour.

    or more.
     
  12. davring

    davring Hall Of Fame

    6,417
    1
    Jan 13, 2007
    One HR20 lost its mind and the other HR20 seems to be unaffected. 7/14 date here as well. A reboot fixed mine.
     
  13. ATARI

    ATARI Hall Of Fame

    1,876
    0
    May 10, 2007
    My wife has been watching the Duke/Texas game since 7:30.

    I told her not to check the guide or do anything else to mess it up.

    I'll check the status of the HR20-100 when the game is over.

    The H20-100 seems to be fine. Still shows 3/21 as the date.
     
  14. KAL

    KAL Godfather

    306
    0
    Aug 31, 2008

    So far mines showing just one show for the next 4 upcoming weeks. I suppose its a start (I hope)
     
  15. DCSholtis

    DCSholtis Up The Irons!

    5,775
    6
    Aug 7, 2002
    Last time this happened the to do list re populated but it took a few hours. BTW I just rebooted and my MMM Channels are still gone. UGH!!
     
  16. sbelmont

    sbelmont Legend

    227
    1
    Aug 5, 2007
    Guide data was gone on 1 HR20 and noticed the date being Tues 7/14 and did a reboot before coming here. Checked another HR20 and it was fine. It is currently playing a movie to DVD. Guide was back after reboot but todo is empty. Added 3 manual recordings and saw a 4th appear. It is a repeat that it shouldn't have picked up.

    This is going to be a mess. :confused:
     
  17. campy

    campy New Member

    8
    0
    Apr 1, 2007
    HR21-700 running Friday night's CE lost all guide data and kicked me out of a VOD I was watching (15 minutes into movie, about 30% downloaded) at 8:30pm Central.

    RBR and multiple System tests do not solve issue.

    Switching to backup Sony Sat (OLD SCHOOL) guide looked fine... until I scrolled right to two hours later... tried to acquire guide data from sat, failed, set date to 7/14, lost ALL guide data.

    Called DirecTV, on-hold message states that they are aware of problem related to "To Be Announced" in guide data and will have it fixed "as soon as possible".

    I don't recall seeing an outage/screwup of this magnitude before... looks to be related to sats/time code/clocks/guide data. Will be an interesting story once the event is complete (if we ever get the full scoop!).
     
  18. tonyeroberts

    tonyeroberts Cool Member

    11
    0
    Sep 22, 2007
    mine too :confused:
     
  19. SFjr

    SFjr AllStar

    78
    0
    Jul 23, 2007
    Same here on my HR22. Rebooted - guide data came back - but after a few minutes the screen blanked and all guide data was lost. MLS Direct Kick no longer works...
     
  20. ATARI

    ATARI Hall Of Fame

    1,876
    0
    May 10, 2007
    Actually there have been two times (not counting whatever is happening tonight), that the firmware upgrade has been pushed in primetime.
     

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