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What the Deals are, and what are you being told by CSR?

Discussion in 'DIRECTV Installation/MDU Discussion' started by marcello696, Aug 16, 2006.

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  1. BigTK

    BigTK New Member

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    Jan 19, 2005
    I also want to say thank you to everyone here for their words of wisdom. I was able to get the $19.95 deal for a new HR20 with not much trouble.

    I called the main 800 number and was on hold for 15 minutes before the first CSR picked up and told me that my cost would be $299 for the receiver and an additional $19.95 for shipping. There was nothing she could do and there are no deals right now. You might want to try BestBuy or CircuitCity and see if they could do better. I then asked to be transferred to retention...

    The CSR there answered immediately and asked me "so you're telling me if you can't get a better price than $299 then you're leaving?" I said yes. She said, okay then we can give you a one-time good customer promotion of $19.95 for the receiver, the dish upgrade, new lines, etc. Scheduled install date of 9/18. I'm going to call the installation company and see if I can get that moved up.

    Thanks again. This site if full of great advice!
    -Tom
     
  2. falz

    falz AllStar

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    Aug 15, 2007
    I've only been a customer for for about 3 years, and went with DirecTV when I bought my HDTV because they were the only one with an HD TiVo at the time. (TiVo, not DVR)

    Just wanted to chime in as another person to get the $20 deal. I emailed their Customer Service on Monday. Today I got home from work and had a message on my machine from DirecTV giving me their direct # of 1-800-824-9081 with a four digit pin #. (I don't beleive this phone # does much good without the pin). Fortunately there was no wait at all.

    The rep who picked up said the person who originally called me back hadn't left any notes at all. He immediately offered me the HR20 700 with new dish installed for $20, with of course a 2 year contract continuation. (Cancellation fee is $12.50/month if anyone is curious).

    In my case I'm just replacing a standard D10 receiver and keeping the HR10-250 for now to see how decent the HR20 is. The rep simply came out and stated that every 6 months customers are able to qualify for an upgrade such as this, as others have mentioned.

    So, if someone wants to try the e-mail route, again as others have mentioned in the past, you can bypass any long phone wait times if you can wait a few days for them to return your call.

    My install date of September 13th isn't too far out, and sounds like it should come near the launch of a bunch of HD channels, so I'm happy w/ that!

    --falz
     
  3. redskin9

    redskin9 AllStar

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    Oct 12, 2005
    Forgot to mention in my previous post that it was $99 total including the "shipping" charge. They added and then credited $19.95.
     
  4. pyro383

    pyro383 Cool Member

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    Aug 30, 2007
    Me: with DTV since 11/2001, NFL since 2003

    Tried tues then thurs

    1st try got me; HR20 for $99, free superfan (after they started to bill me #33 for 3 months), free HD for 1yr.

    2nd try; HR20 for free, free superfan (after they started to bill me $33 for 3 months), free HD for 1yr, free HBO/Cinemax for 3 months.

    Took the deal and upgrade to be done on 9/7. Pretty well satisfied. I never threatened, just said cancel at prompt and told rep that I just wanted newer equipment.
     
  5. jeffstra

    jeffstra AllStar

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    Jun 23, 2006
    Did the e-mail. No response at all! Starting to feel paranoid.
     
  6. obxterra

    obxterra AllStar

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    Jun 22, 2007
    Talked to 3 CSR's Wednesday trying to get a decent deal to replace one of two H10-250's with an HR20. Best I could get was $199 plus shipping ($99 plus shipping on a second unit). When I balked on that the last CSR offered $10 off a month for 6 months.

    But, none of them would ship direct, I had to have the free install. I have installed the Slimline 5 LNB dish myself and I already have an H20 in use. The explanation I got was that the install tech needed to pickup and return the H10-250(s).

    The usual routine I get locally is, the installer pulls up in my driveway, looks at all the trees, backsup turns around and leaves. Once I actually had to talk the tech into getting out of his truck regarding a receiver upgrade because he couldn't believe I was already a subscriber.

    If I hadn't done all my own installs I wouldn't even be a subscriber (since '97).

    Sorry about the length, the short of it is that I decided to order from SolidSignal for the convenience of direct shipping and self-install.
     
  7. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    Oct 8, 2006
  8. Mike__P

    Mike__P Legend

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    Aug 21, 2007
    Update: Got on the local list for a earlier appointment and they did the install yesterday. So far so good; getting used to the HR20. Not real happy about the 30sec slip and play bar persistence, but not bad really. I probably just need some time with it so I can get "retrained".
     
  9. falz

    falz AllStar

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    Aug 15, 2007
    Now that I think of it, I may have emailed them Sunday, and not heard until Thursday. I too was wondering. You're sure you gave them the correct phone # and account # in the HTML form, correct?

    --falz
     
  10. browningt

    browningt Cool Member

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    Jul 31, 2007
    call #1 - voiced prompt "cancel service" / said i wanted to cancel NFLST, bill was too high / asked what would they do to keep my subscription / asked me what was i interested in!!! / mentioned the HR20 / responded immediatly with:

    HR20 = $19.95 s/h
    free dish upgrade (standard)
    keep and relocate R15 free (i believe standard)
    new 2 year contract

    asked about SF = no go / no problem I'm happy @ this point / kept reading posts decided i was not going to pay for SF

    E-mail #1 - wrote that i didn't think SF fair when already paying for NFLST & HD / D* e-mailed back that day / said i would receive a call within 48 hours / nothing for 4 days

    E-mail #2 - a little touchier now, i wrote back with my original point / D* called next day / i explained problem stating i felt that i had been misinformed about NFL HD / "did you say misinformed? well if you feel you were misinformed, i can offer you SF for free"

    OK, not so bad. i got everything i wanted. no credits or free HD but i am very happy. My curiosity is about the 1, 3 or 5 hearts. Officially my account is only one year old. i have been a sub since '96 but am going thru divorce. when i moved out i suspended my account because i went to an apartment and didn't want to hassle with a dish. told the wife to call and set up a new account. i left all equipment there.
    jump to last aug, when trying to re-activate my account i learned that she had taken over the old account and had locked me out. her name was not even on the account. i was NOT happy. yelled at CSR made a big deal. they apologized but would not change the situation. ended up taking new sub deal w/ R15 and free NFLST.
    so was my relative ease w/ getting the HR20 & SF free because there is a note on my account linking me to past history or did i just get extremely lucky w/ my CSR's?

    one other thing, has anyone received any retribution for paying $299 for HR20? my buddy just bought one and i have been trying to get him to call. he thinks his fate is sealed, where as i tell him to try. wanted to give him examples from you guys out there to help him out.

    sorry for the long & not always completely on topic post:grin:
     
  11. nomad816

    nomad816 Cool Member

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    Jun 22, 2004
    will installing the 5 LNB dish require a different multiswitch?

    Does a "Standard Professional Install" come with new cabling?
     
  12. Michael D'Angelo

    Michael D'Angelo Lifetime Achiever

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    Oct 20, 2006
    1) If you have a multi-switch then yes it does need to be upgraded to a Zinwell WB68 6x8. The multi-switch is a free upgrade by DirecTV.

    2) If the install requires new cables then yes they will be installed for free.
     
  13. McV

    McV New Member

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    Aug 31, 2007
    I have called 3 times, including 1 time using the "cancel" option. They will not back down off of the $299. They said it was because when our hr20 was installed (Last September) the r10 was not returned (it's not my fault the installer did not ask for it), and that we got a discount on the HR20 in the house already.

    I am trying to upgrade the r10 that they did not take to an HR20 so that i can get the new hd channels when they come out on a 2nd high def tv.
     
  14. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    Oct 8, 2006
    If your account is flagged that you did not return equipment, that could be a $275-$1000 charge against the account...

    How about just calling for a new HR20 as an added receiver?

    When you get it, could you call them and say you have an R10 you want to return?

    - Craig
     
  15. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

    4,107
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    Oct 8, 2006
    There are now 80 new HD channels in "Test Mode".

    Here are screen shots of the channels.

    In addition, the FCC approved moving the date from Sept 14 to Sept 1. It is expected that it will still take at least 3 days after that.

    The absolute earliest for these 80 new HD channels would be Sept 4 but there is no guaranty. Also, these are test channel so not all 80 channel may be added right away.

    Still, the fact that DIRECTV has asked to move up the date by two weeks is a very good thing.

    The best part is that so many are still doing this for $19 shipping plus free HD for 6-12 months.

    DIRECTV has already announced that if you are capable, the new channels will be at the same numbers as the existing SD channels so these are test channels not the final channel numbers. The new HD channels will be listed first.

    If you are thinking about getting an HR20 any time soon, what do you think delivery estimates will be in 2 weeks?

    - Craig
     
  16. edjrwinnt

    edjrwinnt New Member

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    Dec 5, 2005
    The best I could get is $19.95 for the HR20 with free install and NO programming credits. I think I'll pass for now even though the number of new HD Channels does tempt me a little bit.
     
  17. HDTVsportsfan

    HDTVsportsfan New Member

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    Nov 29, 2005
    You're kidding right. I wouldn't think that was a bad deal.
     
  18. McV

    McV New Member

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    Aug 31, 2007
    i would have jumped on this
     
  19. RAD

    RAD Well-Known Member

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    Aug 5, 2002
    Dripping...
    $19.95 for a HR20 and you passed? Some folks are just too greedy.
     
  20. edjrwinnt

    edjrwinnt New Member

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    Dec 5, 2005
    It's not that I'm greedy it's just that money is tight at the moment and it's hard to justify the expense right now. I just wanted to share my experience with other users in the forum. I've been paying DirecTV over $90 a month over the last year with 5 receivers and just HBO. I'm not at all impressed with the R15 either which is another reason why I passed. If it was still TiVo I would probably jump in.

    Can anyone tell me if the new channels are full HD or are they HD-lite?
     
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