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What the Deals are, and what are you being told by CSR?

Discussion in 'DIRECTV Installation/MDU Discussion' started by marcello696, Aug 16, 2006.

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  1. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    Oct 8, 2006
    You are going to hate yourself in the morning for getting the H20...

    Top Reasons to Get an HD DVR Instead of a Basic HD Receiver
    Even if you don't think you will ever record a program, here are some reasons to consider an HD DVR instead of a basic HD receiver.
    1. Skip up to 25 minutes of commercials and credits an hour.
    2. Watch a 60 minute show in 35 minutes.
    3. Even if you are watching live TV, you still will want to replay a great play or a funny scene.
    4. Pause to answer the phone or the door, get something to eat or drink, etc.
    5. If you really like two shows on at the same time, watch one and record the other.
    6. Never miss your favorite programs.
    7. Record the news so that when you get up or get home you don't waiting for a story to come up again.
    8. Always have some of your favorite shows recorded for when you have a moment to watch TV.
    9. Same monthly receiver cost of $4.99 whether it is a DVR or not.
    10. Same monthly DVR of $5.99 no matter how many DVR's you have.
    11. Same monthly HD Access cost of $9.99 no matter how many HD receivers.
    12. Play mpg3 music from your PC.
    13. Watch jpg photos from your PC.
    14. DIRECTV on Demand (Video on Demand)
    15. Remote Booking: Setup a recording from a PC or cell phone if you won't be home in time.
    Call them back and do what you need to do to get HR20's.

    - Craig
     
  2. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

    4,107
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    Oct 8, 2006
    1. See the note above. This is not an HR20 DVR! Call them back!
    2. Yes. I will add that to the Installation tips.
    3. The reason for the quick install is that it is not an HR20...

    - Craig
     
  3. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

    4,107
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    Oct 8, 2006
    That ship sailed when the new HD channels started last month. Sorry. But even back in the good old days, it was still often taking 4 or more phone calls.

    Unless you have a now obsolete HR10, we are not hearing of anyone still able to get much better than this.

    Also, the offer each person gets is based upon their individual rating not tenure. When you call in, the last thing you want to brag about is how old you are or how big your "package" is.

    Call back and see if they will give an HD Access credit or DVR credit.

    As momentum builds from the HD ad blitz, prices may go back up to the full $299 and delivery times may go to 8 weeks. Last year it got so bad that they would only put you on a waiting list. That went on forl months.

    I would say follow the HD DVR (HR20/HR21) Ordering Tips and take the best deal you can get today.

    To everyone who has placed your orders, you are on step 5. Don't stop now!

    - Craig
     
  4. bigshowjoe

    bigshowjoe Cool Member

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    Feb 22, 2007
    I have only been a customer for 6 months so I am under contract for another 18. I called today to see what my options were for upgrading from the H20 to the HR20. The CSR sent me to retention and the guy told me all he would/could do is wave the $19.99 shipping fee and give me a $10 credit per month for a year (total of $120). I would still have to pay $299 up front. Am I screwed since I am only 1/4 into my contract or did I just get the wrong person on the phone? Look at this guys deal -- http://www.dbstalk.com/showthread.php?p=1209474#post1209474
     
  5. mcbw

    mcbw Mentor

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    Jul 23, 2007
    You mentioned that you would be receiving an HR20-700. Yesterday, my HR20-100 was replaced by a HR20-700. When I was changing out the cables, there was no place on the HR20-700 to attach the RF antenna that had been on the HR20-100. I do not know if that means whether or not there is some internal RF antenna on the HR20-700. I do not know if the remote is now using RF or IR. You might want to verify with others about RF on the HR20-700.
     
  6. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    Sep 20, 2004
    Galactic Empire
    The HR20-700 has an internal RF antenna--no need to connect anything--and BTW, its RF capabilities work much better than the HR20-100's does.
     
  7. tony4d

    tony4d Legend

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    Sep 5, 2006
    The HR20-700 has an internal RF antenna, so if you have an RF capable remote you're ready to setup RF, nothing additional required. I'd go into the setup mnu under remote and make sure you have RF setup.

    The HR20-100 has an external antenna port like the R15 does, so you need an antenna and an RF capable remote to use RF.
     
  8. TomMac

    TomMac Legend

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    Dec 22, 2006
    In response to a recent email to customer service I called the express line and entered my pin. I asked the representative for any special offers to existing customers. After several minutes of looking at my account he stated there were no special offers for existing customers. I said thank you and have a good day.

    After a few minutes I called back and talked with another CSR. I told her that I would like to upgrade to another HR-20 she gave me a price of $299. I mentioned that was not good enough. Some how she came back with a $99 offer plus $19.95 handling fee. I accepted that offer and asked if she could split it over three months she said "no".

    I just reviewed my account online I was charged $199 for the receiver with a $100 credit. $99 plus the $19.95.

    The one bad thing she gave me a Saturday noon to 4 pm installation. I refused that one. The next available time and date was Sunday in the afternoon. It will be interesting to see if the install makes that time.

    The other bad thing was the 24 month commitment.
     
  9. bigshowjoe

    bigshowjoe Cool Member

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    Feb 22, 2007


    How long have you been a customer? Were you under any contract before upgrading? I'm thinking this has a lot do do with the deals.
     
  10. ShadowFree

    ShadowFree Cool Member

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    Feb 10, 2007
    Just called Directv and talked to CSR. No Deals for existing customer- $299 :( Explained that Dish was offering Free, was transferred to retention.

    Explained the situation to retention using the HR20 ordering tips as a guideline, CSR put me on hold to review my account. The CSR came back with just $19.95 shipping charge,standard 2yr commitment, install date of Oct 24.:D

    Customer since 2001, Lifetime DVR, Protection Package,Total Plus, HBO, Showtime, R15,R10 & now a HR20.

    Verified order: HR20,5lnb Slimline dish,Zinwell switch,4x125' cable.

    I said, YES!!!!!!!

    Thank You, Craig.
     
  11. donshan

    donshan Godfather

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    Jun 18, 2007
    I started last June to upgrade my system from a single HR10-250 with HD. I did not spend enough time on finding all the options for the upgrade. I paid $199 which was a $100 discount then which included installing a new 5 lnb dish. I since find others did much better. In hind sight I should have added the planned BR install then, but didn't as we did not have the bedroomHDTV yet. Bad choice- the best deals were then and I knew it!

    By late August we had the BR wall mount HDTV and I wanted to add the second HR20-700. The install wiring needed a third RG6 from our antenna for OTA since we do not get HD locals. Tried to buy an HR20 from D* then with install, but got a lot of "no we can't do that". The price of the second HR 20 is $299 etc. They would not run the antenna cable. Finally I buy 3 Ghz Belden cable and we wire it with my son-in-law helping snake the wires inside the roof and attic to a wall box on an interior BR wall where the HDTV is mounted. We left the two sat cables coiled by the dish and receiver location.

    We just got it wired this past weekend so I call back to order the HR20-700 and hook up. I am then told then that they cannot assure the installer will have a HR20-700, but it might a different model DVR. NO GO as I see visions of a HR21 showing up and OTA is a must! Also, my wife is just learning the HR20-700 and I want the two HD DVRs exactly the same. I am told to go to CC or BB and buy one and call back for free install. The price is the same at both retail and D*--- $299 plus tax. OK, I realize now HR20s are in short supply and all promos are off, so install is scheduled for next week with the installer only having to connect and ground the cables. I am also hoping for a dish alignment tweak to boost my 103(b) readings which are only low 80s.

    I feel as a D* customer since 1999 , Premier, MLB , NFL ST etc I should have received better service. If I wait 6 months from June (i.e. December) I will be eligible for another HR20 at $199. Well, having watching the Charter analog cable vs the OTA HDTV on the new LCD Toshiba vs. new HD on our big Sony HDTV with the first HR20, I can't wait!

    Now that the HD channels are on they are taking many orders and with the ads starting they expect more. Bottom line I decided that since I wanted a HR20-700, I better buy one while I can get one ! I must have OTA tuners and if I wait, I run the risk of the HR21 being the one available or some other change. It is a seller's market for HR20s now.

    OK I did not get the best deal. I wish D* would be more receptive to getting the wiring installs right, even if it cost extra. However every csr tried hard. I will get over it , and I love the D* HD channels. :)

    BTW. After the install was scheduled I talked to three more CSRs about any promos I should have received. The second was ready to ship me a HR20 for $99 plus $19.95 shipping and I would take the new one back to CC, but when she tried to do it found that promo was canceled by a third csr in charge of that deal.
     
  12. jimmythesaint57

    jimmythesaint57 New Member

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    Oct 21, 2006
    I wanted to upgrade my Tivo HR10-250 and R15 to two HR20's. I called D on Saturday and the CSR would not budge on $299.00, so I got off the phone and sent an email. A few hours later I was emailed a phone number and pin. When I called I got the $200.00 credit and the $19.95 credit, but no deal for the 2nd HR20. I called today to try for the 2nd HR20 and got the $200.00 credit, but not the $19.95. I took the offer. Although not as good a deal as some others have gotten, it's far better than the original offer the CSR made. Keep trying.
     
  13. bigshowjoe

    bigshowjoe Cool Member

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    Feb 22, 2007

    Who did you email (address)?
     
  14. tony4d

    tony4d Legend

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    Sep 5, 2006
    I know it's pretty much a crapshoot, but I thought I'd report anyway ...

    Both of the new HR20s I received are HR20-100 models.
     
  15. Mikey Palmice

    Mikey Palmice Mentor

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    Oct 16, 2007
    I had to pay 100, and I have had DirecTV for 3 years. And 6 free months of HBO. They wouldn't throw in free HD or anything like that. Looks like I could get 100 for the HR10-250 on ebay or something. I only paid 100 for it, so it makes it free pretty much. When Verizon has as many channels I could always leave if I pay the early termination I guess.
     
  16. TomMac

    TomMac Legend

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    Dec 22, 2006
    I have been a customer since 2002. In August of this year I replaced a defective R10 with an R15 for $19.95 plus tax. I was on a one year contract.

    The old defective R10 is available if someone wants it.
     
  17. Mikey Palmice

    Mikey Palmice Mentor

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    Oct 16, 2007

    What is the difference between the HR20 100 and 700?

    Is it just the OTA tuners?
     
  18. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

    8,718
    41
    Sep 20, 2004
    Galactic Empire
    Search around, because there are several threads on this same subject.
     
  19. Michael D'Angelo

    Michael D'Angelo Lifetime Achiever

    10,839
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    Oct 20, 2006
    The -100 has a 20GB larger hard drive.

    The -100 has a digital coaxial and digital optical. The -700 only has the digital optical.

    The -700 has a internal RF antenna and the -100 has a external RF antenna.

    The -700 receives software updates first. (normal 3 to 5 weeks before)
     
  20. swarles_barkley

    swarles_barkley New Member

    4
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    Sep 24, 2007
    Hi all,

    New to the forums, new to D*. Here's the deal I got:

    Qty. Description Each
    1 $100 Instant CBO - $10 off for 10 Months $0.00
    1 DIRECTV HD EXTRA PACK 3 Months Free P6688/5 $0.00
    1 DIRECTV HD-DVR System $199.00
    1 DIRECTV® 5-LNB Multi-Satellite Dish $0.00
    1 DIRECTV® HD DVR (Expanded HD Prog. Capable) $0.00
    1 HD Access_Tier 8 P000006380000000001 $0.00
    1 NASCAR HotPass 2007 Complimentary_incl w/Q3offer R62$0.00
    1 NFL SUNDAY TICKET New Customer Offer: 4 Payments R61$0.00
    1 PREMIER First 4 Months Free P2244/70 $0.00

    Also getting the $50 Visa gift card for activation

    Monthly cost: $70 for the first 3 months, $75 thereafter contingent on cancelling NFL Sunday Ticket, Nascar HotPass, and dropping to the Plus package at the end of 4 months.
     
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