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What the Deals are, and what are you being told by CSR?

Discussion in 'DIRECTV Installation/MDU Discussion' started by marcello696, Aug 16, 2006.

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  1. SteveInNC

    SteveInNC AllStar

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    Oct 8, 2007
    I'm an original DTV customer, self-installed predating the official DTV/USSB roll-out back in the nineties. I bailed out in February to get the better HD offerings from Dish. That worked great until the trees leafed-out in March :nono2: I went with TWC after that. It is OK, but the SciAtl HD DVR is dreadful and the HD channel selection is minimal. I wasn't willing to commit to X years with DTV at the time given their sparse HD line up. Given that DTV has rolled out a good assortment of HD channels and moved up from HDlite, I decided to come back to the fold.

    My deal wasn't as good as some of those posted above, but at some point it isn't worth fighting for the additional $$$ :)

    Here is my deal for comparison purposes as a returning customer:

    My first call last week was answered by an offshore CSR. After some discussion, he went away for awhile and came back with a "deal" which was basically exactly what the website showed - a simple $99 credit against a list price HR20+H20. I passed. Monday, I tried again and got an onshore CSR (very pleasant young woman). This is what I got (from memory, my notes are at work):

    HR20 @299 less a $100 credit
    H20 @0.00 + $20SH (yes, I know the arguments re: DVR .vs not)
    free install/dish upgrade (I still have a dual-lnb dish)
    $10/mo credit + addtl $10/mo credit for 10 months, effectively free HR20
    free HBO/SHO/Cine for 3 (?) months
    I believe the DVR fee was waived (as I say, I don't have my notes).

    I ordered on Monday 10/15 and got a 10/18 8-12 install. I'm still up now because usually the only way I see 0800 is from the darkside. :)
     
  2. jeff125va

    jeff125va Godfather

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    Jun 4, 2007
    Called last week about getting a new HR20. Told the CSR that I had called back in June and was told that I could get one HR20 now (i.e., in June) for just shipping and another one in either 3 months or 6 months, I forget. She checked the notes on my account and while she couldn't find a note about that, said that she thought it would have to be at least 6 months, and was really surprised that I'd be getting one for just the cost of shipping, let alone two in one year.

    She asked if I'd gotten that deal from customer retention, and I said yes. But she said well let me see what I can do... found an offer for something like, "NFL Sunday Ticket no-disconnect incentive" and it was just a free HR20, not even a shipping charge. So that's coming this afternoon.
     
  3. NoviDave

    NoviDave New Member

    9
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    Oct 18, 2007
    Hello. Let me introduce myself. I'm Dave and have just found this site via a link from avs. Here is my situation. Let me know if this is common.

    Called customer service/retention (the # listed in the follow this list post). Wanted to replace my H10 and dvr with 2 HR20's, along with the new dish etc. I subscribe to the total choice program, center ice and have 4 receivers. Subscriber for at least 6 years.

    Tony, my rep, put me on hold for awhile and came back to tell me that I could only get one HR20 and would have to wait another 6 months before I could purchase another one. Then could not tell me how much that one would cost. This seemed really strange

    The overall deal he offered was not much of a deal imo.

    HR20 for $299 - $100 and no HD programming charge ($120). When I told him this still did not address my need as I need two hd feeds, he offered a H20 in place of the $100 discount. So I'm standing at $299 to upgrade both sets and no HD fee for a year. That seems high to me. What do you guys think? Like many here, the idea of two HR20's sounds like the hot ticket, but they won't let me!
     
  4. GHeb

    GHeb New Member

    7
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    Oct 17, 2007
    Been lurking here for a while, have had D* for 2 1/2 yrs, 1 H-20, 1 SD rcvr w/Tivo, 1 basic SD rcvr, Premier Pack w/HD and Sports Pack. Only previous upgrade was merely from 3 to 5 lnb dish.

    Read a large portion of this thread, practiced the script, called middle of the day (I'm in NJ), got a friendly CSR, told her of offers I've received from cable/FIOS/E*, asked her what D* could do to keep me. Ended up accepting a HR-20 for $99, $10 credit per month towards programming and another $10 off per month via free HD access. Install was last Friday, everything went fine.

    Could I have done better? Maybe. But I'm not one to play hardball when presented with what I believe to be a fair offer right off the bat.
     
  5. jimmythesaint57

    jimmythesaint57 New Member

    5
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    Oct 21, 2006
    I tried to send the link to email page, but I have not posted enough yet.

    On D home page there is a contact button in the upper right corner that will bring you to an email window.
     
  6. longtrav

    longtrav Cool Member

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    Oct 15, 2007
    Hey, thanks for all your help

    I called and got my d15 switched for a HR20 for 19.95 and switched my old h20 for a new h20 thats wasn't so hot.

    had to do the whole 2 year commt.

    called back week later got....

    10.00 of for a year and free hbo for six months

    called yesterday getting my sidecare dish replaced for slimline (free) and got hd for free for a year!

    pretty sweet deals just for asking.
     
  7. lemmalone

    lemmalone Cool Member

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    Jun 28, 2007
    I'm posting just to alert people to consider whether they qualify for a new installation under the Mover's Connection plan, because that seems to have placed me in a better position for getting their best offers. I posted a couple of weeks ago on my upgrade deal, which was for credits to offset the $299 for a net credit of about $40. The installers came and said I needed a new install, not an upgrade, and that I should ask for Mover's Connect when I called, since I am at a new address and I did my own install. I called and they added NFL Ticket, Superfan, and the Premier Package for 4mos. for less than I'm paying now for a lesser package. I also got a new sd receiver in addition to the HR20, and could have had a third but I have no use for it. When you call be ready with any extras you might want, because the CSR asked if there was anything else he could do for me. I asked about a deal on NHL CI but no dice, but I might have been able to get a free or cheap second HR20 if I wanted. Final point: follow Craig's advice to follow through with all his steps. I would say all the way to installation; I think I got a good install, but one of the guys was new and forgot to seal the cable entry points to the house. I asked whether they had grounded and sealed and saved myself another call to D*. Thanks again to Craig for all his work on this: Saved me money and installation hassle. D* should thank him too; I'm a happier customer, and I was close to going with E*.
     
  8. bigshowjoe

    bigshowjoe Cool Member

    24
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    Feb 22, 2007

    I found that yesterday. Sent the email. Got a response with a phone number and pin. When I entered the pin that I was given, the automated system said it was invalid or expired.
     
  9. bigshowjoe

    bigshowjoe Cool Member

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    Feb 22, 2007

    With your last two calls did you basically just say "hey, what kind of discounts can you give me today?"?
     
  10. sgsmith

    sgsmith New Member

    5
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    Sep 17, 2007
    After a $400 expense to cut down a 80 foot pine tree, I called D* to see if I could re-instate my order of a couple of weeks ago. That order couldn't be reopened, but the CSR was able to open a new ticket for the same price:
    $ 19.95 shipping
    HD DVR
    6x8 multiswitch
    5 lnb dish

    Plus, she removed the shipping (and tax) from the canceled order that somehow didn't get taken off my bill. And I asked nicely if she should apply any programming credits, since I had to got to some extra expense to stay with D*. Got $10 per month off, so the bill basically stays the same for a while.
     
  11. TomF

    TomF Icon

    744
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    Sep 20, 2006
    Yeah, but apparently the HR20-100 doesn't get CE releases as often. I'm already missing a lot of the features that are on my HR20-700 because of the CE releases. Fortunately there is a CE release Friday night for the HR20-100 so I'm hoping to get some of these features on the new HR20.

    But absolutely free is a great deal on the second HR20!
     
  12. bigshowjoe

    bigshowjoe Cool Member

    24
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    Feb 22, 2007
    Unbelievable. I have called three times now. Talked to regular csr and retention. Followed the "rules" word for word. They tell me there is NO POSSIBLE WAY to get the HR20 any cheaper than $299. How is it possible that so many are writing on this forum that they got it for $19.95 with no problem?? Should I literally just keep hanging up and calling right back until I get the right person? Do they get a note on their screen: "This guy has only called x number of times, don't give him anything"? I don't understand. I'm not just out to get something for nothing. Its the principal of it. What do I do?
     
  13. jtn

    jtn Banned User

    856
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    Oct 18, 2007
    you get from calling DirecTV. Equipment is leased apparently as most know now since March of 2006. So if you want to trade up your HR10 for an HR20 leased unit for no charge you should be able to do that. The argument you make is your going to be adding and paying for the higher cost of getting the HD channels now available. I'm getting over 50 HD channels now, so it's worth it to me to pay the extra. Especially if you purchased your HR10 just before the release of the HR20. Good luck to you, I hope you get a good offer.
     
  14. bigshowjoe

    bigshowjoe Cool Member

    24
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    Feb 22, 2007
    Would it be in my favor to mention that I have heard of people getting these receivers for shipping costs only?
     
  15. jtn

    jtn Banned User

    856
    0
    Oct 18, 2007
    We can only hope that what we read in the forums is true and accurate, it can't hurt to ask. With the cost of HD going up, I would be surprised that DirecTV would risk losing you. However at this time, they do have the best HD over any other carrier.
     
  16. longtrav

    longtrav Cool Member

    10
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    Oct 15, 2007
    I just said saw some people got 10.00 of for a year and they said they could do that, then I asked if I could get a movie channel for six month to try it out and they said what do you want.


    next I called to get dish re-aligned becasue sat wasn't in orbit when they installed so they gave me whole new dish! then I said thanks and I saw some people are getting hd for free for a year and then she said at the end she added it to my account!

    all this and I was already under commitment. pretty good pretty, pretty good!

    i have maybe been with d* for 2 years at most
     
  17. thebigdaddye

    thebigdaddye Cool Member

    15
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    Oct 18, 2007
    called several times and was told $299 -100=199 for the HD DVR hr-20. i finally got an e-mail from the big ten network for a special for signing up with D*. the deal was for additional 100 off, free install up to 4 rooms, free shipping, $50 visa card, free protection plain for a year, free portable dvd player. i called and told them of the e-mail and offer code, but they could not do it because the computers had just went down and told me to call back next day and they would set everything up. so i called back next day and told them about the night before which they new happened and said they would take care of me. i got an hr-20 hd dvr, r-15 std dvr and a regular receiver all for $199+ tax got all the their offers from the e-mail as well. signed up for the hd dvr package ($54.99 month) and got the hd free for 6 months and a $10 dollar credit for 12 months and free starz and cinamax for 3 months is this a pretty good deal? i think so since the lowest they were offering before was $300 for the same set up. can't wait till i get everything hooked up.
     
  18. wolverine318

    wolverine318 AllStar

    59
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    Oct 17, 2007
    Do you remember what was the offer code from the big ten network? I am planning on calling D* soon to order a hr-20 hd-dvr, a r-15 dvr, and sign up for the premiere package.

    Thanks!
     
  19. thebigdaddye

    thebigdaddye Cool Member

    15
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    Oct 18, 2007
    yes, the offer code was bigten. i can't post the link yet i'm to new to the forums . GO BLUE!
     
  20. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

    4,107
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    Oct 8, 2006
    Happy to hear it.

    You are on step 5 of the HD DVR (HR20) Ordering Tips.

    Don't stop now!

    For eveyone who has gotten a new HR20, come join us Friday for the next software download!

    - Craig
     
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