1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

What the Deals are, and what are you being told by CSR?

Discussion in 'DIRECTV Installation/MDU Discussion' started by marcello696, Aug 16, 2006.

Thread Status:
Not open for further replies.
  1. NoviDave

    NoviDave New Member

    9
    0
    Oct 18, 2007
    Has anyone been able to get two of the HD DVR's? I figure it will take a few calls to get the equip I need, but I'm still stunned that they would only allow me to get one. This is a silly system and a fairly poor way to treat loyal customers. If only Brighthouse were not so bad.
     
  2. dxdenis02

    dxdenis02 Cool Member

    20
    0
    Oct 18, 2006
    best i can do is $199 on the 2nd HD DVR....didnt take that deal.... retention told one they give hd dvr customers 1 free upgrade
     
  3. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

    8,722
    41
    Sep 20, 2004
    Galactic Empire
    I've had three active (still active, too) HR10-250s. Over the last two months, I got three HR20-700s--two free and one for $99 + S&H with $150 in credits.
     
  4. Pat1955

    Pat1955 New Member

    5
    0
    Aug 10, 2007
    I got two. I only had to pay the shipping charge on each one($20each). The only way the Retention CSR could do it was to create two separate orders. Worked though. They are installed and working great.
     
  5. jimrobinette

    jimrobinette AllStar

    61
    0
    Aug 31, 2007
    I have been following this thread for a couple of months, even after getting my deal back in early Sep.

    I have deduced that being a long time D* customer goes against what most people in this forum think. We all think if we are longtimers, we should get a better deal. I am betting that the longer you have been with them, the worse deal you get. My thought process is that if you have been with them 10 years, they think you are less likely to walk, and therefore they don't have to go after you. Whereas someone that has been with them one to two years may have more of a propensity to leave. Therefore, they get better upgrade deals. Just some thoughts.

    If I owned D*, there would be no consistency! Goes agains a good businees plan. Why would I pay a penny more than what it took to keep a customer? As a business, I want to have the flexibility to "pay" (in the form of subsidised gear) what I need to keep the customers I want. More for some, less for others.

    Just some more thoughts.

    Jim

     
  6. D C

    D C Cool Member

    11
    0
    Jan 12, 2007
    I most definitely did get retention. Specifically asked the guy if he was in that department.

    Sent them an email late last night and had an email with a PIN waiting for me this morning. Gonna call them shortly.
     
  7. Bob Coxner

    Bob Coxner Icon

    705
    2
    Dec 28, 2005
    Email does not always get you a Retention PIN. I sent a brief email asking for any deals on upgrading an SD DTivo to an HR20 (I already have one HR20). Here is part of the reply:

    "I am excited to hear the you are interested in upgrading your other receiver to one of the most advance equipment we have. For your HR20 swap, the best thing that you should do is to call us at 1-800-531-5000 anytime. Our call center is staffed with knowledgeable Customer Service Representatives who are ready to help. They will be the one to inform you the in and out costs for it. However, for the upgrade of the receiver, an upgrade fee is mostly applied."

    Oddly, a front-line CSR had offered me $99 for an upgrade earlier in the day, but no credits. Also, Movers Connection works well. That's how I got a $19.99 deal for my current HR20, after fighting for weeks to get a discount. Retention never budged but Movers Connection worked great.

    It seems to me that the vast majority of people getting the $19.99 deals these days are either new customers or those upgrading from HR10s.
     
  8. drewba

    drewba Cool Member

    20
    0
    Sep 18, 2007
    I tried the e-mail route this morning and got the form letter with the "exciting" $299 upgrade offer. There wasn't any upgrade phone number or PIN included.

    Guess I'll need to try the phone method next.
     
  9. D C

    D C Cool Member

    11
    0
    Jan 12, 2007
    Just called back after getting my pin. Got this:

    HD-DVR
    HD nonDVR x 2
    Free Install
    $99 + 19.99 shipping

    works for me!
     
  10. DrummerBoy523

    DrummerBoy523 Godfather

    502
    0
    Jan 9, 2007
    Franklin, TN
    Everyone talks about a script, but the only thing I see are some steps to take, such as noting other offers, writing down reps name, etc. Is there a true "script" that we should read verbatim?

    Also, you mentioned following the "rules" - can you be more specific?

    I'm getting ready to bite the bullet, and of course I want the best deal I can get.

    Thanks a ton!!
     
  11. NoviDave

    NoviDave New Member

    9
    0
    Oct 18, 2007

    Did you try to get two HD-DVR's? I just received my pin # and was going to call them tonight.
     
  12. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

    4,107
    0
    Oct 8, 2006
    Here is that email text for HR10 users:
    Cut and paste that all you HR10 owners!

    - Craig
     
  13. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

    4,107
    0
    Oct 8, 2006
    Good job. Good advice.

    - Craig
     
  14. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

    4,107
    0
    Oct 8, 2006
    Send the HR10 email. The text is above.

    - Craig
     
  15. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

    4,107
    0
    Oct 8, 2006
    It is a great system!

    Try this:

    Wait until you see the U of I win in HD!

    - Craig
    U of I, Big Ten Lover.
     
  16. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

    8,722
    41
    Sep 20, 2004
    Galactic Empire
    That would be nice, Craig, but I'm afraid the loss last week against Iowa doomed our chances of winning the Big Ten. Some of the stupidest playcalling I've ever seen in that game!

    We still have to face Ohio State at their place. I fear that game.
     
  17. jimmythesaint57

    jimmythesaint57 New Member

    5
    0
    Oct 21, 2006
    Try another email and tell them about the bad PIN.
     
  18. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

    4,107
    0
    Oct 8, 2006
    That is the script> HD DVR (HR20) Ordering Tips.

    Click every link. Do exactly what it says.

    - Craig
     
  19. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

    4,107
    0
    Oct 8, 2006
    You are Lord Varder. Go get your Death Star or something!

    - Craig
     
  20. jimmythesaint57

    jimmythesaint57 New Member

    5
    0
    Oct 21, 2006
    Please disregard. I read you finally got the deal you were after. Persistence pays off again.
     
Thread Status:
Not open for further replies.

Share This Page