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What the Deals are, and what are you being told by CSR?

Discussion in 'DIRECTV Installation/MDU Discussion' started by marcello696, Aug 16, 2006.

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  1. TedBarrett

    TedBarrett Godfather

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    0
    Oct 10, 2007
    I was robbed!! Upgraded last month from an old RCA SD box I purchased from Circuit City

    Been a D* customer for 11! yes 11! years. My deal for upgrading to the HR-20?

    299 + $44 for some charge or other. I already was a premium customer so no movie channels free for a couple of months. They prorated in the HD access from the minute they cut me over.

    When the installation guy said that it would be an additional $70 to run the second cable through the attic and down the wall I let him use an old cable tv coax for the second line

    didn't know about this forum until after the install and I started googling for information on the box.

    The lesson learned? loyalty is NOT rewarded.
     
  2. Rbb

    Rbb New Member

    1
    0
    Oct 19, 2007
    Been with D* for 8 yrs and just upgraded to a D15 in a 2nd room in May with new 2 yr contract so figured it would be tough.

    I called this morning for first time talked to a normal CSR just to see how it would go. I told her I wanted to upgrade she quoted me $249, but wierdly enough said my D15 showed up in system as owned not leased. So of course I'm thinking my bill is going to go up and my wife is goign to kill me but the CSR said "oh well nice deal for you."

    I waited 20 minutes and called again said cancel at the intro and was immediately offered $99 + 19.95 + no HD fee for 12 mos. + no DVR fee for 6 mos without ever specifically saying I wanted to cancel. WOW!

    Then he threw in free Showtime & Starz for 3 mos. So I bit. My install is Tuesday AM... Can't wait to see World Series in HD, I just hope the SOX are there!

    THANKS FOR ALL THE TIPS GUYS!!! GREAT THREAD!
     
  3. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

    4,107
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    Oct 8, 2006
    You did great! You are on step 5 of theHD DVR (HR20) Ordering Tips.

    Click every link. Everything is there for a reason.

    - Craig
     
  4. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

    4,107
    0
    Oct 8, 2006
    In a rainstorm, 82 is good. How is it now?

    The installers can't check Ka and so can't check 103b. They check 101 and 119 and connect the dots.

    - Craig
     
  5. Zuidemac

    Zuidemac New Member

    2
    0
    Oct 20, 2007
    I've been a DTV subscriber for awhile, am not under a service agreement, and have an HR10. I called, explained that I have the HR10, but need an HR20 and new slimline dish. They were having computer problems, so it took awhile, but I was eventually told that I'm a 'legacy' subscriber and qualify for 'zero dollar' hd equipment upgrade. He said he was trying to enter the info into my account, but it kept trying to charge $299 and he said several times that I qualify for 'zero dollar.'

    So he noted that I qualify for that offer and said that someone from DTV would be contacting me in a day or two, when the systems are back up and running.

    This is the first I've heard about a 'zero dollar' hd equipment upgrade offer - I was prepared to take $199 with $100 credit and free hd for a year...

    I'll post again when I get a callback and get it set up.
     
  6. Lord Vader

    Lord Vader Supreme Member

    8,687
    38
    Sep 20, 2004
    Galactic Empire
    These computer problems would explain why I can't refresh one of my receivers this morning.
     
  7. sat4r

    sat4r Godfather

    302
    0
    Aug 27, 2006
    Willow Park Tx
    Thanks Craig for all your help. I just home and there was a e-mail from D giving me a phone and pin number to call.After several minutes of waiting a rep came on and I explained using your steps and I got my third HD DVR for 99.00 no shipping. This is the best deal I have received so far so I accepted.My install isnt until NOV.1 but I can live with that. Thanks again AL
     
  8. Raphael754

    Raphael754 Mentor

    45
    0
    May 22, 2007
    Standard Professional Install
    $0.00 1 $0.00

    Swap ReplaceImplied DVR IRD
    $0.00 1 $0.00

    Handling
    $0.00 1 $0.00

    Swap Replace DIRECTV HD Rec. (Expanded HD Prog. Capable)
    $0.00 1 $0.00

    Swap Replace HR20 IRD





    can someone translate this to English please.
     
  9. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    This thread has been a lot of fun... but it does not really match the purpose of this forum.
     
  10. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    After much discussion, the moderators ask you, if you want to open a thread to talk about "your" deal, please do it in the general forum, and please let each deal be its own thread.

    Thanks.
     
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