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What the Deals are, and what are you being told by CSR?

Discussion in 'DIRECTV Installation/MDU Discussion' started by marcello696, Aug 16, 2006.

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  1. Mar 5, 2007 #1301 of 3330
    DonCorleone

    DonCorleone Icon

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    Jan 28, 2006
    I can't believe the # of hits this thread has and the fact that it's still going...Bravo!
     
  2. Mar 5, 2007 #1302 of 3330
    Captain Spaulding

    Captain Spaulding AllStar

    85
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    Jul 12, 2005
    SW Ohio
    I called today to see what kind of deal I could get to replace my 2 HR10-250 TiVo DVRs with HR20s. They immediately offered a swap out at $99 per DVR, including installation of the new 5 lnb dish. With shipping, tax, etc. it came to about $234.00. I'm happy with the deal.
     
  3. Mar 6, 2007 #1303 of 3330
    HDTVFanAtic

    HDTVFanAtic Banned User

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    Jul 23, 2005
    The 3rd set of installers broke my HR10-250 and tried to get them to replace it, but they would only send me a HR20-700. How were you able to get a HR10-250 as I really needed that and not another HR20-700.
     
  4. Mar 6, 2007 #1304 of 3330
    Rubble099

    Rubble099 New Member

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    Feb 28, 2007
    Etch, no worries...

    Just thought I'd update you on my quest. I was going to let sleeping dogs lie but I saw more postings of the magical $99 price point, so I thought I'd give it one last try... here's what I got (in addition to everything else):

    1) Additional $25 credit
    2) Credit for the S&H -> $19.95?

    Total credits for the box is now $150 + $25 + S&H. I'm satisfied enough...

    I'm done, I'm tired, and I'm looking forward to my new plasma arriving and my D* 3/17 install. Time to finally see what everyone's been talking about and enjoying. :D

    Anyone know a good reasonable outfit in Northern VA/ Washington DC area who hangs flat panels on the wall and snakes wiring, ect?
     
  5. Mar 7, 2007 #1305 of 3330
    etchasketch

    etchasketch AllStar

    63
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    Dec 21, 2006
    Rubble099: congrats, especially on the part that reads:
    Combined with Captain Spaulding's comment:
    that makes two satisfied shoppers in three posts!

    Compared to most in this mongo-mega-series that's smokin :smoking:

    Enjoy (assuming the bloody thing actually works, even most of the time that is ...).

    etch
     
  6. Mar 7, 2007 #1306 of 3330
    Sominex30

    Sominex30 Cool Member

    24
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    Jan 24, 2007
    Hey all!

    Well, first off thanks to Jimb726 and everyone else for their info and valuable advice!

    I had called D* (Why don't we spell their name out by the way?) about a month ago and was only offered $199 for the HR-20 and free HD programming for 6 months. Told them "No Thanks!"


    I called today and said I wanted to cancel my account and spoke to a very nice CSR!

    He first offered me the HR-20 for $99, and I told him with Dish Network and FiOS offering me a FREE HD-DVR, it was hard to accept his offer.

    He put me on hold and told me he could do $49 and 6 free months of Showtime. I asked him for 6 free months of HD instead, and he accepted! :)


    So I got:

    HR-20
    Installation
    6 Months HD Programming

    $49

    (If you factor in the free HD for 6 months, then it's $0!)

    Thanks all! And... since I won't have my new Vizio HD TV till mid April, I told them to hold off install until then.
     
  7. Mar 8, 2007 #1307 of 3330
    jimb726

    jimb726 Icon

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    Jan 9, 2007
    Hey Sominex,
    Great Deal, Glad to have helped for whatever I may have offered.:D Everone types D* cause we are just to lazy to type it out.:lol: Actually I think that I remember reading somewhere that it started out as E* for echostar, DTV for directv tv, and so on and eventually it just began being typed as D*. I guess. Who the heck really knows?? At any rate, glad to have you on board Sailor!!

    Jim
     
  8. Mar 9, 2007 #1308 of 3330
    genearch

    genearch Cool Member

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    Feb 18, 2006
    Just off the phone with Customer Retention "Rob" at D*

    Two HR20
    Two w/RF remote (Don't they come with it? He wasn't sure but would make sure I get them)
    1 year HD Programming
    Install,Setup,Dish and all hardware

    $66.33 + 19.95 handling & delivery $86.28 = Total

    I already own my HR10-250's, so naturally I keep them (sell on ebay)

    Install scheduled for next week
     
  9. Mar 9, 2007 #1309 of 3330
    pdawg17

    pdawg17 Hall Of Fame

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    Jul 17, 2006
    Anything special you said or did you just say you wanted to upgrade?
     
  10. genearch

    genearch Cool Member

    16
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    Feb 18, 2006
    I jotted down a few notes before my call. I told them I wanted to cancel and he asked why, I told him that DISH was offering a great deal (everything he ended up giving me)

    Simple as that... I snoozed on the 1/2 off SHO, I think I could have made that happen as well. :D
     
  11. SDizzle

    SDizzle Hall Of Fame

    1,555
    1
    Jan 1, 2007
    Roseville, CA
    There is no way to be sure. I had issues with my HR10, but was ready to get another HR20, so wanted the HR20.........and I received a refurb HR10. NO ONE at D* could tell me ahead of time which one I would get, not even someone from the warehouse?? Or so they told me. By the way, that refurb HR10 was only about 2 weeks ago. When I called back, the rep at D* was shocked that I received an HR10. Good Luck!!
     
  12. HDTVFanAtic

    HDTVFanAtic Banned User

    534
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    Jul 23, 2005
    Well, actually, the ended up sending me a refurb HR10-250. It fits better in the plans of what I wanted, but WTF. Doesn't anyone at that place have a clue. They go through all this crap about how they dont have any - and they will only send out a HR20-700 blah blah blah.

    It's amazing how they really are so clueless in promising one thing and delivering another.
     
  13. SDizzle

    SDizzle Hall Of Fame

    1,555
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    Jan 1, 2007
    Roseville, CA
    YEP!! They told me they were on back order....blah blah. Then I called the next day to get an update on the back order, and the CSR says "I have a tracking number for you", you're right... WTF:confused: And they all pretty much assured me that an HR20 was what I would get, as they said "we don't even ask for HR10s back now....we don't want them". How do they have NO clue, at ANY level, CSRs, retention, the protection plan dept., no one!! It shouldn't be that hard, right?:nono2:
     
  14. chrisfowler99

    chrisfowler99 Legend

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    Aug 23, 2006
    I already got one a couple of months ago for the $99 deal 'cause I had an HR10-250.

    Just called again trying to get a second one and the "best" they could do was $299 + $19.95 for delivery.

    Strangely, she mentioned I could buy instead of lease for $750 or so...I didn't think that was an option?

    Guess I may have to keep trying...
     
  15. leake79

    leake79 Cool Member

    14
    0
    Mar 5, 2007
    Just placed an order for new service with DirecTV, I'm excited and I hope it's going to be worth it.

    Here's the deal I got:

    Hardware:
    HR20: $199 - $100 mail in rebate = $99 total
    H20: $0
    Regular receiver: $0

    Packages:
    HD Plus with HD service, DVR service, HBO and Cinemax: 65.97/month for 12 months
    After 12 months: 75.97/month

    I haven't read through the whole thread, so I don't know how this my deals stacks up, but I'm pretty happy with it.
     
  16. HDTVFanAtic

    HDTVFanAtic Banned User

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    Jul 23, 2005
    Now there is an interesting post.....considering that we know Directv raises their rates every Feb - so here they promise x amount for 12 months and then another amount the next 12 months - and we all know its BS since they will raise rates next February - so I would only say to have them send you that rate guarantee.
     
  17. chrisfowler99

    chrisfowler99 Legend

    198
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    Aug 23, 2006
    Latest call the CSR told me that I used up my A-list bonus with the free R15 I got in January. hehe

    Gave up...ordered online from Best Buy. Should be here in a few days.
     
  18. genearch

    genearch Cool Member

    16
    0
    Feb 18, 2006
    Wait.. there is more! :lol:

    Ok.. the saga continues

    I pull up my bill and there are all kinds of charges.. it shows the $66.33 will be charged three times for the next couple months. It also has a $99.66 charge? Also, I hadn't heard from anybody to schedule the install.

    So.. I call D* again, by no means was I angry with them but I needed it resolved. After going around in circles with two different reps for a little over an hour; mentioning to them, "why don't we skip the whole deal, cancel the account and I'll go to DISH" (That got their attention) a few times, I get an even better deal..

    2 x HR20
    Complete Install
    1 year HD Programming

    $0.00

    (fingers crossed that it sticks and I don't end up with a messed up bill again)

    I tried to work him a bit by explaining that I bill out $250 an hr and he just burned that much of my time. I was angling for free SHO... he wouldn't bite Oh well...
     
  19. Sominex30

    Sominex30 Cool Member

    24
    0
    Jan 24, 2007
    Could you guys tell me a few things-


    1. I currently have:

    4 Standard D* Receivers
    1 SAT-60

    The HR-20 will take the place of the SAT-60. Will the installer provide me with a new multi-switch? Is there a specific one I should ask for??


    2. Since I already have 2 lengths of RG6 Cable running from the current multi-switch to my Tivo, do I need him to run NEW cables?


    3. Lastly, if I don't have him run the new cables (that DO afterall come along with the installation), could I convince him/her to run a new cable to Mom & Dad's room instead? The reception on their TV is awful.

    Thanks all!!
     
  20. farmboy1

    farmboy1 Cool Member

    15
    0
    Jan 17, 2007
    :p I recived a HR20 and H20 for $0 with the new dish and $5 a month off my programing for 6 months and HD package free for 6 months. Didn't make a big stink just asked what type of a deal I could Get. Ordered on 2/23 and installed on 3/5:p :p
     
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