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What To Do After Installer Lied To Me About SWM?

Discussion in 'DIRECTV Installation/MDU Discussion' started by devildog820, Jan 22, 2009.

  1. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    Sounds to me he ordered and was confirmed for a particular installation. One that would have likely saved the installer time--had he checked the installation order.

    Too bad installers like this give the rest a bad name, but kicking the poster here isn't the answer.

    Cheers,
    Tom
     
  2. BattleZone

    BattleZone Hall Of Fame

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    Nov 13, 2007
    It's also very possible that they were out of stock on SWM LNBs, given that priority for them right now is going to northern states whose existing customers are losing service due to the WNC SWM LNB failures in sub-zero weather. Installers have virtually no control over the equipment they are given to do a job. I assure you that installers would prefer to use a SWM for every install, because it makes the job much easier, but for many reasons, that isn't always possible.
     
  3. peaches

    peaches AllStar

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    Jan 8, 2009
    You are wasting your time arguing with installers. It's called the code of gold.
     
  4. joe diamond

    joe diamond Hall Of Fame

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    Peaches,

    I have never met any of the installers on here. We all see the same things. The truth hurts because it should. And what is "argueing" anyhow?

    Joe
     
  5. HawkEye19

    HawkEye19 Mentor

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    Jan 31, 2008
    Then why didn't the installer say that? Looking back at the original post, the OP says this:

     
  6. peaches

    peaches AllStar

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    Jan 8, 2009
    OK, First thanks from the spelling police, the infraction has been rectified. Hopefully no citations necessary. Most are trained by the same protocol. And where did you find "the truth". lol:lol::lol::lol::lol::lol:
     
  7. joe diamond

    joe diamond Hall Of Fame

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    Ok, just don't be dissin my homies!

    Joe
     
  8. peaches

    peaches AllStar

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    Jan 8, 2009
    Done as we speak........
     
  9. Dansport

    Dansport Cool Member

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    Jan 7, 2009
    Loved the Spelling Police bit...LMAO

    When we place an order the type of switch (multiswitch or swm) can't be specified, its not even an option. The decision is made on the back-end system between the D* order and the HSP. Usually these are in test markets but some other accounts can get them if the situation warrants.

    Spread the word that if a customer wants a SWM they need to say so emphatically both when ordering (the CSR's can put a note on the order even though they can't order it) and when the HSP calls to verify the installation.
     
  10. peaches

    peaches AllStar

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    Jan 8, 2009
    Makes sense, that this is the ONLY way.
     
  11. RobertE

    RobertE New Member

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    If its not a line item on the workorder and it's an inventory controlled item, it's not coming off my truck. Period. I don't care how much you stomp your feet and yell like a child, it's not happening. I'm not risking paying for that item and/or losing my job, just to get what you want. :nono2:
     
  12. joe diamond

    joe diamond Hall Of Fame

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    Robert,
    My experience with the local HSPs (both of them) is that you are risking paying for boxes and other parts by just working for them. Keep your own inventory and good luck.

    And, I don't get the whole idea of customer involvement in selecting parts anyhow. If you are there with the ability to provide the service that was ordered that should be it. I can see a local manager knowing what the inventory looks like and controlling where the junk gets placed.

    I don't remember this much fuss over having to run the additional line for the early recorders. While pre-wiring for future needs might make sense that is not part of the game plan.

    The compatibility issue has gotta make you nuts.

    Joe
     
  13. peaches

    peaches AllStar

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    Jan 8, 2009
    Well a lesson to be learned from this escapade is that :

    AS A CUSTOMER, YOU HAVE CERTAIN INALIABLE RIGHTS, UNTIL THE INSTALLER STARTS "LYING BACK AT YA(WHICH BTW: IS THE MOST FUN AN INSTALLER CAN HAVE ON A SERVICE CALL)"
    And remember we are much better at lying than you(and typically will not unless you tell the first lie), because we can throw all the "techo BS", then you have to run back to this board to see if it is in fact BS" Makes my head hurt. !Devil_lol
     
  14. joe diamond

    joe diamond Hall Of Fame

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    Peaches, Peaches, Peaches,

    Inalienable rights is a theory implied in the United States Constitution. Thomas Jefferson among others summarized them in the Declaration of Independence. They are part of the American theory of political life. Others disagree. George the III and the British disagreed. "INALIABLE RIGHTS" is something you made up.

    Customers make contracts with vendors like DTV. DTV designates others to
    fulfill these contracts. Customers order TV programming from DTV and others. The technique or means of delivery is up to the vendor unless otherwise stated. In your contract...the one you signed with DTV the exact terms are spelled out. Nowhere does your contract state installers will even speak while working. Even if they lie to you it is just speech. What if they spoke the truth in Spanish? The whole deal is guided by your contract. The work order is a guide to the installer.

    If some HSP manager says no SWM for Peaches that is it. Money talks. Call DTV and see what they will do for you.

    Joe
     
  15. peaches

    peaches AllStar

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    Jan 8, 2009


    Joey, Joey, Joey .....Inaliable rights were also created by our forefathers as MORAL RIGHTS, you simply missed the point once again.....the rights that you reference to are known as "Implied Rights" i.e contractural agreements, etc........I have a swm package.....re-read the previous posts....I am not the OP. I am commenting on what happens when a customer begins to lie about what he ordered.

    You may however, try once more to understand the thread in which we disagree. Who knows, you might be in store for a written test on the subject.....!Devil_lol

    Thanks to you I had to change my avatar. Love ya man.........who's your buddy......yepper, it's peaches......

    PS. By any means, do not give up your.....DAY JOB..... lol
     
  16. Shades228

    Shades228 DaBears

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    Mar 18, 2008

    Lazy installers and customers thinking that SWM is the "latest and greatest" tech out there is what causes all of this.
     
  17. joe diamond

    joe diamond Hall Of Fame

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    Peaches, Peaches Peaches.

    I did quit my day job. For years I was known around here as the Primestar guy. When DTV bought Primestar I was known as the DTV guy. That was around 1995.

    Working backward to there, It has been about a year since I did a DTV installation. Within that time I was handed a check from the Talbot county District Attorney for around two thousand dollars for back wages & fees from my most recent HSP employer. Best quote from that one was "I can't pay you if I am in jail."

    Prior to that, I have a judgment against the DTV installation company owner personally for four thousand dollars plus 10 % per annum. The HSP was "too busy to check if the receivers they had reported stolen to discover they were actually in service.

    And I could continue. Somebody pays for these crooks. You? You didn't do anything. ME? I am owed the money.

    So start again about rights.

    AND, you could be the first to respond.
    How would you personally respond to a letter from a lawyer (mine).......and remember......I am just asking you as a consumer of DTV products......:
    DEAR SIR OR MADAM:
    THANK YOU FOR INVITING ME INTO YOUR HOME ON_____TO INSTALL DTV EQUIPMENT. UNFORTUNATELY I HAVE NOT BEEN PAID FOR THOSE SERVICES SO I WILL BEGIN PROCEEDINGS TO PLACE A LIEN ON YOUR HOME TO PROTECT MY INTERESTS.

    JOE

    Peaches, don't be shy...What do you think? Don't leave out the part about rights.

    Joe
     
  18. thespaceghost

    thespaceghost Legend

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    WTF is a SWM package? :confused:

    Bingo. If I was suppose to get a 18" dish and I had a choice for a phase II dish, it would be a no brainer which to choose. Newer is not always better.
     
  19. joe diamond

    joe diamond Hall Of Fame

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    ghost,

    stay tuned.

    Joe
     
  20. peaches

    peaches AllStar

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    Jan 8, 2009
    Yikes Joe :eek2: that's one whale of a story. Can't top that one. From now on I'm just gonna reference to you as "The Topper". :listenup:

    Ok, Topper back to the story, I would tell the installer where he should put that release. Sorry to hear about your history. Sounds like life would be better in "Cuba" (no cuban bashers please). It is an up and coming market. :nono2:

    Like the story goes....."Watch What You Ask For, You Might Just Get It", and then the whining really begins. Agreed New is not Better on some things.


    Peaches..........:kickbutt:
     

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