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What to reasonably hope for?

Discussion in 'DIRECTV General Discussion' started by sr6376, Nov 21, 2008.

  1. sr6376

    sr6376 AllStar

    82
    0
    Sep 18, 2007
    My contract is up in 2 weeks and I have 3 HDTV's in the house. I have one H21 box, with the other two being standard def boxes. I would like to get an HD-DVR and a second HD or possibly another HD-DVR box. What are the chances of getting the both of these w/ a total out of pocket cost under $100? Are they really stamping out the deals for equipment?
     
  2. rhambling

    rhambling Godfather

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    Dec 19, 2007
    just call and talk to the csr nicely. if they say no, ask for retention.
     
  3. ATARI

    ATARI Hall Of Fame

    1,876
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    May 10, 2007
    I would call the first line CSR a few times to try and get the deal you want, and then if not satisfied, escalate your call to the retention dept.
     
  4. David MacLeod

    David MacLeod New Member

    5,689
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    Jan 29, 2008
    I would too, sometimes it works and keeps retention out of it.
     
  5. randyk47

    randyk47 Icon

    829
    5
    Aug 21, 2006
    San Antonio, TX
    I called and got a totally free upgrade of my H10. No threats, no having to ask for a manager or supervisor, just one call. The only problem I had was that I specifically asked for a receiver with OTA and they initially said "no problem". Unfortunately two days later I got an H21. I called and asked about the OTA capability and they said "oops" and had me send it back at their expense. Two days later I got an HR20. Called again and they said "oops" but if you like it just keep it. Already had an HD DVR so no additional DVR fees so why not. I was a bit put out with the hassle but the end result was pretty good and free.
     
  6. sr6376

    sr6376 AllStar

    82
    0
    Sep 18, 2007
    Well, atleast a decent deal. They are sending me an HD-DVR at no charge, would be a full $100 charge for the HD second box but that's alot better than the $400 that the standard customer service offered.
     
  7. cygnusloop

    cygnusloop Hall Of Fame

    2,281
    1
    Jan 26, 2007
    Yeah, I think you got a reasonable deal. Being nice, and being patient usually wins.
    Good Job.

    HD-DVR's are fantastic devices. Welcome into the light! ;)
    :)
     

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