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What's going on with GenieGo?

4K views 34 replies 19 participants last post by  HoTat2 
#1 ·
Hi everyone. I tried to do some digging in older threads but I'm not having much luck. I received an email the other day saying my GenieGo is discontinued and will no longer work in a few weeks. I followed the instructions to disconnect the GenieGo and to set up my HR44 as the MobileDVR.

Is this supposed to work exactly the same as when I had my GenieGo? I used to be able to see all my recordings from all three DVRs in my whole home system and be able to download them to my iPad. Now I'm only seeing a few shows from my Playlist. It also seems the transcoding takes far longer than it did on my second gen GenieGo.

I'm a little frustrated right now. Thanks for the help.


My equip:

HR44-700
HR24-500
HR24-100

all connected by whole home



PS: I did reboot all boxes and reinstall the iPad app after I removed the GenieGo as a first step in troubleshooting.
 
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#27 ·
Hey. I have no idea what the future is with MobileDVR. You asked a question about a month-old post stating you didn't know where that information was coming from and that that (HR34 getting MobileDVR) wasn't happening. I just pointed out according to their profile, the other poster said they are a 10-year DIRECTV employee.

Which one of you has more accurate information? I don't know. (Note: He did said 'it was my understanding' when talking about the HR34)

Personally, I'm going to keep using my nomad until it ceases to function and then I'll see if DIRECTV has MobileDVR working 'properly'.
 
#29 ·
And that makes sense (why upgrade the 34 when DIRECTV is offering free upgrades (plus the 34, by all reports, wasn't that good to begin with)).

But I certainly don't have any insight to what is going on with regards to anything related to DIRECTV and AT&T.

I just know that my nomad is two days past the original Oct 18th 'being discontinued' notice. Just hoping it will last a lot longer.
 
#33 ·
djwww98 said:
So the box I paid for is obsolete a year after I paid money for it, and they don't have a replacement for it. And the "service" they have to replace it doesn't replace it either. Where do I get a refund?
Look at the brighter side. Now you have a high tech door stop to show off to your friends. :sure:
 
#35 ·
sbl said:
Same here. Even worse, I can't get the iOS app to register. Spent hours on the phone with DirecTV, submitted logs, it's been two months now and I have none of the functionality I paid for.
And even if you do manage to register it, a major bug has recently been discovered with the lastest FW update on the Genies where should there be a reboot of the Genie the app can no longer see any but the most recent of all your recorded shows.

And even then only if or until a VOD version of those recent shows is detected on DIRECTV's servers, after which even those will dissappear from view.

Nice going DIRECTV... [emoji19]

[emoji107]

Sent from my LGMS550 using Tapatalk
 
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