We have three HD DVRs and Whole Home DVR. The system works really well.....usually So there we were, minding our own business and watching TV, when all of a sudden we start getting a whole range of error messages. It started with 'searching for signal on satellite' ...even though the picture and sound were present. Then we started seeing the picture freeze for 30 seconds or more before returning to normal. then we got 'unable to detect SWM', followed by 'communication with the satellite dish has been lost'. The impressive and amusing list continued with 'guide data has not been updated for over an hour, please call DirecTV'. So I picked up the phone and called D*. I used my usual trick to bypass the automated nonsense and got straight to a service plan CSR with zero wait time. He was tech savvy. He had me run just one test and then passed me to Case Management. CM are due to call me today to set up the tech appointment.